As services shift online, inclusive design is no longer optional—it’s essential. Governments must ensure digital experiences reflect the needs of every citizen, regardless of ability, geography, or background.

This session will explore how to embed accessibility and equity into service design and apply new approaches on how you can build digital systems that work for all.

• Apply inclusive design principles across digital platforms
  
• Improve accessibility standards and compliance in service delivery
  
• Engage underserved communities in co-creating digital tools
  
• Close the digital divide through infrastructure and policy innovation
  
• Create consistent, user-friendly experiences for all citizens

As AI becomes embedded in public service delivery, leaders must ensure it is used responsibly, equitably, and transparently. Building trust starts with clear governance, explainable systems, and a firm commitment to ethical outcomes.

This session will show how you can apply new approaches on how to govern AI with integrity, openness, and fairness across public sector use cases.

• Establish robust frameworks to guide ethical AI implementation
  
• Ensure algorithmic transparency and explainability in decision-making
  
• Embed equity and accountability from design through to deployment

Public sector education leaders are rethinking how digital systems can better serve students, educators, and administrators in an era of continuous change. From hybrid learning models to evolving cybersecurity demands, the need for resilient, future-ready infrastructure is more pressing than ever.

This session will explore how to align modernization goals with education service outcomes and apply new approaches on how you can build digital systems that are accessible, adaptable, and secure.

• Advance system upgrades that support inclusive, flexible learning
  
• Improve cross-department collaboration to streamline service delivery
  
• Strengthen digital resilience to support continuity and performance
  
• Adapt education tech infrastructure to meet emerging user needs
  
• Ensure equity and access in long-term digital modernization strategies

• Adopt modular design across government
• Simplify authentication for users
• Build scalable platforms for diverse services

• Identify high-impact, low-risk use cases
• Create internal AI readiness frameworks
• Implement oversight in early deployments

• Design cloud strategies with security baked in
• Enable real-time data access and collaboration
• Ensure compliance across jurisdictions

People interact with public services across agencies, not in isolation. To deliver truly connected experiences, governments must coordinate efforts, align around real-world needs, and adopt governance models that make integration work.

This session will show how you can apply new approaches on how to unify service design, streamline coordination, and drive meaningful impact through cross-agency collaboration.

• Break down silos to design around life events and end-to-end experiences
  
• Establish governance models that enable sustained integration and delivery
  
• Learn from practical examples of successful cross-agency coordination

AI is transforming how governments make decisions, deliver services, and respond to complex needs. But its success depends on how well it’s embedded into systems—with safeguards in place to ensure fairness, transparency, and public benefit.

This session will show how you can apply new approaches on how to use AI to enhance decision-making, support service delivery, and uphold ethical standards.

• Improve decision-making at scale through responsible AI adoption
  
• Establish safeguards to guide ethical and transparent implementation
  
• Explore how AI is already enhancing frontline services and outcomes

Legacy systems slow progress—but replacing them across diverse public sector contexts requires careful planning and adaptable strategies. From large agencies to smaller teams, modernization must deliver resilience without disrupting essential services.

This session will show how you can apply new approaches on how to upgrade legacy systems with flexibility, continuity, and long-term impact in mind.

• Modernize infrastructure while maintaining service continuity
  
• Apply scalable approaches that work across varying agency sizes
  
• Build future-ready systems designed for resilience and adaptability

As service demands evolve, public sector leaders must rethink how they attract, develop, and retain the right talent. Strategic workforce planning is no longer just about filling roles—it’s about ensuring your teams are ready for what’s next.

This session will explore how to align talent strategies with future needs and apply new approaches on how you can build a resilient, high-performing workforce that delivers long-term value.

• Adapt workforce planning to reflect shifting service expectations
  
• Improve talent pipelines through skills forecasting and scenario planning
  
• Optimize internal mobility and leadership development programs
  
• Increase collaboration between HR and service teams
  
• Embed inclusion and flexibility into strategic workforce models
  

As automation and AI become part of public service delivery, trust hinges on openness, fairness, and accountability. Building confidence requires clear communication, proactive bias mitigation, and keeping people at the centre of decision-making.

This session will show how you can apply new approaches on how to design and communicate automated systems that are transparent, equitable, and trusted.

• Communicate openly about how and where AI is being used
  
• Proactively identify and address bias in automated processes
  
• Maintain human oversight in decisions that impact people’s lives

As emergencies grow in frequency and complexity, outdated systems can’t keep up. Governments must modernize their digital and operational infrastructure to deliver rapid, coordinated, and effective responses.

This session will explore how to strengthen the digital backbone of emergency services and apply new approaches on how you can integrate data, tools, and teams for faster, smarter crisis response.

• Modernize legacy systems to improve emergency coordination
  
• Integrate real-time data for faster situational awareness
  
• Strengthen inter-agency communication and resource sharing
  
• Optimize tech infrastructure for resilience and scale
  
• Build citizen trust through responsive and transparent systems

• Leveraging AI-powered chatbots to provide faster, more efficient customer support
• Using data analytics to continuously monitor and optimize digital services

• Using predictive analytics to improve decision-making and optimize resource allocation
• Leveraging data visualization tools to enhance transparency and citizen engagement
• Employing real-time analytics for proactive service delivery and issue resolution

• Conducting a comprehensive assessment of existing infrastructure before starting migration
• Explore phased migration strategies to minimize disruptions and manage risks effectively
• Highlight critical data governance and security practices needed to ensure compliance during cloud adoption

Public expectations are evolving, and so must public services. By using predictive analytics and real-time data, governments can shift from reacting to needs to anticipating them—delivering support before it’s requested.

This session will show how you can apply new approaches on how to harness digital tools and data to build proactive, seamless service experiences.

• Discover how predictive analytics can enable early intervention and smarter delivery
  
• Leverage real-time data to identify and meet emerging needs
  
• Use advanced digital tools to design responsive, anticipatory service models

Data is only powerful when it informs real-world decisions. To bridge the gap between analytics and implementation, public sector leaders must embed insights into policy-making and connect departments around shared, evidence-based goals.

This session will show how you can apply new approaches on how to use analytics to drive smarter policy, improve coordination, and deliver measurable public outcomes.

• Leverage analytics to shape evidence-based policies that drive change
  
• Integrate data insights across departments for unified decision-making
  
• Translate actionable analytics into improved service delivery and performance

• Using AI to personalize public services based on citizen data
• Automating tasks to improve service speed and efficiency
• Applying machine learning to enhance service personalization

• Integrating data across platforms to enable seamless collaboration between departments
• Using centralized data management tools to improve data accessibility and sharing
• Ensuring real-time data updates for more effective inter-agency collaboration

• Strengthening security protocols to protect data during modernization
• Ensuring compliance through continuous monitoring and audits
• Using encryption and access controls to secure sensitive information

As governments embrace emerging technologies, the challenge is to lead with both vision and responsibility. From AI to blockchain, success will depend on balancing innovation with trust, security, and digital equity.

This session will show how you can apply new approaches on how to shape the future of digital government through ethical innovation and inclusive design.

• Explore how AI and blockchain will transform public service models
  
• Address data privacy and cybersecurity as digital adoption scales
  
• Ensure inclusivity and equity while navigating rapid technological change
  

Generative AI is moving fast—but pilots aren’t enough. To realise its full potential, public sector leaders must scale responsibly, manage risks, and ensure collaboration across the right stakeholders.

This session will show how you can apply new approaches on how to operationalise GenAI with governance, impact, and inclusivity at the core.

• Transition from experimentation to sustainable, scalable GenAI operations
  
• Identify and manage key risks tied to ethics, bias, and transparency
  
• Bring the right voices to the table for a trusted and inclusive rollout

Outdated procurement models slow innovation. To accelerate digital transformation, governments must rethink how they buy, partner, and build—choosing platforms and collaborators that enable scale, agility, and long-term value.

This session will show how you can apply new approaches on how to modernize procurement, forge effective partnerships, and evaluate platforms for sustainable impact.

• Modernize procurement to enable faster, more flexible innovation
  
• Identify partnerships that drive value and transformation outcomes
  
• Evaluate platforms for scalability, security, and long-term service needs