Government Innovation Showcase New South Wales 2026
Overview
Driving Collaboration, Efficiency and Innovation Across the State
As New South Wales continues to navigate economic pressures, increasing public expectations, and accelerating digital change, the need for whole-of-government innovation has never been greater. In 2026, the public sector must respond not only with smarter services, but also with stronger cross-agency collaboration, streamlined processes, and data-led decision-making.
Building on the momentum of 2025, where intergovernmental collaboration, process automation, and data maturity emerged as top priorities, 2026’s Government Innovation Showcase NSW will bring together leaders from across departments to explore the strategies, technologies, and mindsets driving the next phase of transformation.
Aligned with priorities identified in the NSW Government’s forward budget and strategic plans, the Showcase will address practical ways to overcome persistent barriers such as policy bottlenecks, legacy systems, and budget constraints, while unlocking innovation through shared vision, digital capabilities, and bold leadership.
Join us in June 2026 to help shape the future of public service in NSW, where collaboration is not optional, but essential.
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Who will be there?
Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
- Guide ethical AI implementation within government for increased transparency and accountability.Integrate citizen feedback effectively into policy-making through digital platforms.
- Lead cross-agency collaborations to boost public service delivery efficiency.
- Promote resilient digital infrastructure that supports continuous innovation in public services.
- Adopt data analytics for smarter procurement decisions and cost-efficient government operations.
- Strategically bridge the digital divide to ensure equitable access to government services.
- Activate, build, and retain a solid connection with the citizen via digital innovation and intuitive service interactions
- Become better equipped to understand emerging citizen needs and promptly cater to these
- Design and deliver a simple, inclusive and accessible service that meets all needs and expectations
- Evolve Omnichannel: Avoid repetition in communication across channels
- Adopt emerging AI capabilities within the realm of CX
- Harness co-creation and user feedback to design smart, simple and connected services
- Balance digitisation and self-service with human connections: striking the X-factor within CX
- Identify when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations, building on SA’s existing strengths and capabilities.
- Achieve ROI on AI investments: explore how to democratise secure AI deployment and generative AI tools into everyday activity.
- Navigate privacy, regulation, and ethics to maintain public trust and adopt responsible and ethical AI practices.
- Unlock the potential of emerging AI capabilities to drive responsible, transparent, and explainable AI workflows, today and for the future.
- Activate modern data and analytics engineering: Accelerate trusted data delivery, continuous monitoring, and improvements to harness the full capability of your data and drive AI accuracy and impact.
- Advance the development and adoption of AI to maximise efficiencies in service delivery and CX
- Responsibly scale business-ready generative AI to deliver tangible and reliable business outcomes
Define your strategy for modernisation to achieve agility, resilience and innovation.
- Modernise legacy ICT infrastructure to support innovation agility and meet the needs of continued digital advancement
- Overcome persistent challenges associated with legacy system modernisation and minimise disruption to existing systems and processes
- Deliver scaled technology change transformation and unlock ICT as an enabler of change
- Build a flexible and adaptive ICT infrastructure to sustain agility and innovation
- Implement resilient network, cloud computing, and data centre strategies to strengthen government operations, ensuring scalability and reliability
- Unlock the potential of hybrid IT and Cloud and navigate complexities of its roll-out to drive further efficiencies and enhanced service capabilities
- Create the foundation to deploy more advanced AI technologies and information management uplift
2025 Featured Speakers
2026 Speakers coming soon
The Hon. Jihad Dib MP
Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice, NSW Government
Ott Velsberg
Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Tracks at a glance
Digital Services & Customer Experience
The Digital Services & Customer Experience track is at the heart of redefining public engagement and experiences. It is where inclusivity meets innovation, ensuring that digital services are accessible to every consumer. This stream will showcase how to embed co-design and accessibility into service delivery, creating experiences that are intuitive and user-focused. We delve into the transformative processes that refine customer digital journeys, making every interaction with government services as seamless and personalised as possible, always with a focus on protecting personal data and ensuring privacy.
Data, Analytics & AI
The Data, Analytics & AI track is the forefront of propelling government decision-making into a new era. Sessions are dedicated to the responsible and strategic use of big data and artificial intelligence to improve service delivery and policy formulation. We’ll explore how ethical data practices and AI can be leveraged to enhance public administration, leading to more predictive and responsive governance. The discussions will focus on generating insights that respect citizens' privacy and foster trust, while enabling a more proactive public sector.
Future Ready Tech
The Future Ready Tech track addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this stream will cover the evolution of IT infrastructure that supports a secure, agile, and integrated approach to service delivery. We’ll unpack the necessary steps to enable legacy infrastructure to better support emerging technologies, and how to enhance operational resilience and facilitate innovative government services, all within a framework that prioritises security and scalable solutions.
Why attend?
Actionable Insights
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Fostering Collaboration
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Unmatched Networking
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Vendors, boost your presence
Becoming a partner at the Government Innovation Showcase New South Wales offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation.
With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
State of the Service Spotlight: New South Wales Innovation 2025
NSW’s Digital Pulse — Priorities, Barriers and the Next Chapter in Government Transformation
As governments across Australia continue their push toward digital transformation, New South Wales is emerging with a distinctive approach that blends strong intergovernmental collaboration with a renewed focus on workforce capability and systemic reform. Recent polling sheds light on how NSW’s public sector leaders are prioritising change, tackling innovation barriers, and responding to citizen expectations, offering a detailed lens into how the state compares with national trends.
Ready to register?
Registration is free for government