• Using human-centred design to provide accessible and inclusive services
• Advancing digital services: Queensland’s Digital Licence and Digital Identity
• Co-designing a customer strategy that drives outcomes and earns trust

As Queensland looks ahead to a defining decade of growth, global attention, and digital transformation, the ability to make informed, timely decisions has never been more critical. In this session, Visa will explore how AI and data analytics can help governments build lasting economic, social, and cultural value — not just for 2032, but for decades to come. From smarter public services to near-real-time economic insights, we’ll share practical use cases, proven partnerships, and a vision for how data can power a future-ready Queensland.

• Inclusive by design, accessible by default – revolutionising the approach to ‘no one left behind’.
• Are we truly serving all citizens? Unpacking the shortcomings and priorities for 2026.
• Closing the digital divide: promoting access, affordability and ability within QLD
• Involving the customer in service design – mastering co-design to serve the right purpose and meet complex needs

Dr Deborah Hume

Deputy Director-General, Translink Division, Department of Transport and Main Roads

Danielle McAllister

Deputy Director-General, Policy, Performance and First Nations, Department of Housing and Public Works

Scott McDougall

Queensland Human Rights Commissioner, Queensland Human Rights Commission

R.Krishna Kumar

Vice President and Geography Head for ANZ, Newgen Software

• Applied ethics in Artificial Intelligence
• Navigating regulation, responsibility, and risk
• Traversing trust: Safeguarding access to government-held information and protection of personal information
• Risk vs opportunity in AI innovation
• Emerging requirements for privacy and data security

• The art of navigating multiple technology terrains – keeping up with ever-changing business and citizen digital demands and scaling initiatives
• Developing the technology workforce required to meet future demands - empowering employees to meet digital/ IT business demands and prioritising future-oriented skills
• Making the right investment decisions amidst competing priorities - using discernment in new technology and digital services
• The evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity

Andrew Morrison

Chief Technology Officer, Digital Transformation Agency

Erin Earle

CIO/Senior Executive Director, Digital Transformation, Department of Families, Seniors, Disability Services and Child Safety

Matt Walsh

Chief Customer Officer, Customer Delivery, Fibre & Support, Vocus

• Data & AI Innovation: Running lean and thinking outside the box to do more with less
• Bringing it back to basics to achieve what you really need
• Harnessing automation, business productivity, data, and AI
• Demystifying and reducing complexity
• Maximising integration, coordination, collaboration and sharing of data and enhanced analytics

• Replacing and moving the child client management system to the Cloud
• The complexities of bringing the project inhouse
• Transitioning to business as usual and out of the project
• Unveiling lessons learnt, challenges overcome, and how to successfully navigate the shift

• Accelerating Queensland's digital capability into 2026 - assessing the critical next steps for advancement
• Aligning digital, data, and people to provide a next-gen public service experience
• What does an entrepreneurial and innovative digital culture look like within the 2025-2026 public sector context
• Deepening a culture of digital innovation to underpin customer service, satisfaction and engagement
• Aligning digital developments to customer needs and understanding what will bring the most ROI

Mabel Estrella

Chief Digital Officer, Department of Youth Justice and Victim Support

Jelena Nikolic

Chief Digital Officer, Department of Sport, Racing, Olympic and Paralympic Games

Albert Oberholzer

Chief Financial Officer/Executive Director, Investments and Finance, Public Trustee of Queensland

Rebecca Lamoin

Executive Director, Experience, State Library of QLD

Lauren Eastaughffe Moderator

Director, Department of Veterans' Affairs

• Leveraging insights to identify strategic improvements and untapped areas for growth
• Data’s role in simplifying systems, operational excellence, innovation and operational performance
• Leveraging insights to inform policy, drive efficiency, speed, and accuracy to meet business demands

Rachel Vagg

Auditor-General, Queensland Audit Office

Joanne Greenfield

Chief Operating Officer, Australian Digital Health Agency

Gemma Hodgetts

Deputy Chief Executive Officer, Health and Wellbeing Queensland

• Navigating tech innovation within budget constraints
• Treating legacy debt whilst meeting the tech challenge
• Building a compelling business case in the tech arms race

• How AI will revolutionise how we communicate
• The future of health & education with AI
• How AI will reinvent research and the industry
• Exploring the opportunities AI will (and is) creating for Australia

Meeting needs = trust. How do we build and retain a solid connection with the customer?

Sense-checking serviceability: How can we become better equipped to understand emerging needs and promptly cater to these?

Building a ‘simple’ service experience that meets all customer expectations

Jeremy Janes

Chief Information Officer, Queensland Building and Construction Commission

Kathy Benson

Director, Behavioural Economics and Research, Department of the Premier and Cabinet

Dr John Reilly

Executive Director, Mental Health Alcohol and Other Drugs Branch, Clinical Excellence Queensland

• Leveraging data to maximise efficiencies in operational performance and impact: tangible use cases.
• Using AI to help interpret data more accurately to help drive better more informed decisions
• Harnessing insights to underpin transformation and service/system improvements
• Leveraging insight from data to improve customer experiences and make better and faster decisions

Andrew Bennett

Deputy Director-General, Queensland Government Procurement, Department of Energy and Climate

Jodi Hallas

A/Deputy Director-General, Clinical Planning and Service Strategy, Queensland Health

Kathy Benson

Director, Behavioural Economics and Research, Department of the Premier and Cabinet