Virginia is quickly emerging as a national leader in responsible AI adoption—leveraging generative AI to streamline workflows, enhance public safety, and deliver more responsive citizen services. As the Commonwealth explores enterprise-scale AI deployments, the focus is on measurable impact: reducing manual work, improving decision-making, and ensuring every innovation upholds trust and transparency. This session will demonstrate how you can responsibly integrate GenAI tools to boost productivity and transform service delivery across your agency.

• Advance workforce productivity with tools like Microsoft 365 Copilot to automate routine tasks
• Transform transportation management using AI analytics to reduce congestion and improve safety
• Improve citizen engagement with AI-enabled customer service that resolves issues faster
• Apply lessons from early state and federal pilots to accelerate your own AI adoption journey

Virginians expect fast, simple, and reliable public services—and the Department of Motor Vehicles is leading the charge in meeting those expectations through digital innovation. As part of the Commonwealth’s broader modernization efforts, the DMV is leveraging new technologies to streamline high-volume transactions, improve accessibility, and strengthen public trust. This session explores how Virginia is reimagining the customer experience by transforming legacy systems, expanding self-service options, and putting people at the center of every interaction.

• Expand self-service tools to reduce wait times and improve accessibility
• Modernize legacy systems to enable faster, more reliable service delivery
• Incorporate customer feedback and continuous testing to refine digital platforms
• Strengthen trust and transparency with real-time updates and streamlined processes
• Advance workforce productivity by using digital tools to support, not replace, staff
• Ensure equity by designing inclusive services accessible to all Virginians

As AI continues to reshape the digital landscape, Virginia is taking proactive steps to strengthen cybersecurity, resilience, and information sharing across all levels of government. With the Commonwealth’s leadership in national defense, critical infrastructure, and data innovation, the need for clear frameworks around AI-enabled cybersecurity has never been greater. This session explores how Virginia can develop its own approach to secure AI adoption—aligning with federal guidance, enhancing interagency collaboration, and safeguarding citizen trust in the digital era.

This session will cover:

• What an AI Cybersecurity Playbook could mean for Virginia’s state and local agencies
  
• How organizations can prepare for evolving cybersecurity and AI governance requirements
  
• Steps to enhance secure collaboration, resilience, and readiness across the Commonwealth
  

From coastal storms to cyber incidents and public health emergencies, Virginia’s communities face an evolving landscape of threats that demand faster, smarter, and more coordinated responses. As the Commonwealth invests in advanced technologies, AI is emerging as a critical tool to predict risks, optimize resource allocation, and strengthen emergency management capabilities. This session explores how agencies can responsibly integrate AI into public safety operations to enhance resilience, transparency, and public trust.

Discussion Questions:

• How can Virginia effectively integrate AI technologies into existing public safety systems to improve coordination and response times?
• What predictive AI tools can help forecast and mitigate the impact of severe weather, cyber threats, and other emergencies?
• How can agencies ensure the ethical and transparent use of AI to maintain accountability and public confidence?
• What partnerships between state, local, and federal agencies can accelerate AI adoption for safer, more resilient communities?

Governments are under pressure to deliver faster, more seamless services while navigating limited resources and rising citizen expectations. This session will explore how proven industry approaches can be adapted to the public sector to strengthen operations, improve access, and enhance the overall service experience.

• Adapt scalable digital tools to modernize agency operations and workflows
• Increase service delivery speed by applying lessons from automation and AI
• Bolster cybersecurity and data privacy while expanding digital access
• Enrich citizen engagement by drawing on proven customer experience models

The rise of quantum computing poses a direct risk to today’s encryption standards, threatening the security of sensitive government data and systems. This session will help you understand the urgency of the shift and apply new approaches on how you can strengthen your agency’s security posture for the post-quantum era.

• Assess the real-world risks quantum technologies pose to your current cryptographic systems
• Adapt your organization’s roadmap to meet new post-quantum cryptography standards
• Increase resilience by integrating quantum-safe strategies into existing infrastructure
• Advance inter-agency collaboration to ensure consistent, secure adoption of new practices

Governments are under increasing pressure to deliver better services with fewer resources. While emerging tools create opportunities for rapid improvement, the real challenge lies in sustaining innovation and embedding it into everyday operations. This session will help you apply new approaches on how you can drive, support, and scale innovation to create lasting impact across your organization.

• Advance innovation by building systems and leadership support that sustain change
• Adapt emerging tools to meet the evolving needs of citizens and communities
• Optimize collaboration across agencies to scale pilots into long-term solutions
• Amplify the resilience and impact of your services through continuous innovation

Virginia’s public sector is embracing a new era of citizen-centered service delivery one that prioritizes proactive, data-informed, and equitable outcomes. As agencies modernize digital systems and reimagine customer experiences, leadership is playing a pivotal role in ensuring transformation efforts are both human-focused and operationally effective. This session explores how cross-department collaboration and innovation can shape a more connected, accessible, and trusted public service ecosystem for all Virginians.

Public sector supply chains are increasingly targeted, making procurement a critical line of defense. This session will show you how to embed cybersecurity in contracts, assess vendor risk, and ensure resilience in third-party partnerships.

This session will help you apply new approaches on how you can align procurement with security frameworks, reduce third-party vulnerabilities, and transform vendor relationships into trusted partnerships.

• Integrate cybersecurity standards and Zero Trust principles into procurement processes
• Evaluate vendor risks using proven frameworks and due diligence practices
• Adapt lessons from recent supply chain attacks to strengthen resilience
• Balance innovation, cost, and security in vendor selection and contract negotiations

Across Virginia and beyond, public expectations for digital services have never been higher. Citizens want fast, personalized, and reliable interactions—mirroring the intuitive experiences they have in the private sector. As agencies modernize their systems and embrace AI, the real opportunity lies in combining data, automation, and human-centered design to build services that are proactive, accessible, and equitable. This session explores how industry innovations are enabling governments to enhance customer experience, improve outcomes, and deliver measurable impact.

• Advance digital transformation through AI-powered automation and workflow integration
  
• Improve citizen satisfaction by applying design-thinking principles to service delivery
  
• Optimize digital platforms for accessibility, transparency, and efficiency
  
• Strengthen trust through secure, ethical, and inclusive technology adoption
  
• Foster collaboration between public agencies and industry to drive continuous innovation

Cross-functional collaboration is critical to ensuring solutions are both innovative and practical. By bringing technologists and program leaders together, organizations can create meaningful dialogue that aligns emerging tools with real-world needs. This session will show you how to strengthen conversations across teams so your solutions drive impact, adoption, and results.

• Achieve stronger alignment between technology capabilities and program priorities
• Improve dialogue by including both technical and business perspectives in discussions
• Adapt solutions to solve real-world challenges, not just showcase innovation
• Transform collaboration practices to ensure tools are practical, relevant, and adopted

Government procurement is evolving, with agencies seeking not just cost savings but also innovation, accountability, and long-term value from vendor relationships. In this session, procurement leaders will provide insights to help vendors better understand the government’s priorities, expectations, and processes. Attendees will gain clarity on how to navigate compliance requirements, present innovative solutions, and build partnerships that align with agency missions and citizen needs.

• What government buyers look for beyond pricing
• Common challenges vendors face in government procurement—and how to overcome them
• Best practices for engaging with agencies early and effectively
• How agencies evaluate innovation while ensuring fairness and compliance
• Building trusted, transparent, and long-term vendor partnerships