Government Innovation Showcase Aotearoa
Registration and Networking
8:00 AM - 8:35 AM (35 mins)
Mihi
8:35 AM - 8:45 AM (10 mins)
Welcome from PSN
8:45 AM - 8:55 AM (10 mins)
Welcome from the Chair
8:55 AM - 9:00 AM (5 mins)
Accelerating Digital Government: Building Future-Ready Services for Citizens
9:00 AM - 9:20 AM (20 mins)

Sharing Global Trends in Government Digital Transformation and How Aotearoa Can Adapt
9:20 AM - 9:40 AM (20 mins)
Government Keynote: Aotearoa as a Digital Nation | Global Trends and Local Opportunities
9:40 AM - 10:00 AM (20 mins)

- Modernising government services to be seamless, citizen-centric, and future-ready by drawing on global best practices
- Strengthening digital identity as a foundation for secure, inclusive, and trusted interactions between people and government
- Ensuring sustainable investment in digital transformation to drive long-term impact and innovation across Aotearoa’s public sector
Implementing Next-Gen AI to Grow the Public Service
10:00 AM - 10:20 AM (20 mins)
Inspirational Keynote: Navigating the Digital Era: Essential Skills for Government Leaders
10:20 AM - 10:40 AM (20 mins)

Visionary Leaders’ Panel: Future-Proofing Public Services: Digital Priorities and the Road to 2032
10:40 AM - 11:10 AM (30 mins)
- Laying out the roadmap for the public service’s digital transformation – are we on target?
- Fostering innovation within the public service – how does innovation drive productivity?
- Engaging with Iwi on Aotearoa’s digital transformation journey
- Looking into digital projects in the pipeline – how will these evolve the public service over the next 5-10 years?
- Future proofing citizen-centric experiences – what is the vision for citizens regarding connecting them with government services?
- How will AI impact public service's digital transformation journey over the next 5 years?






Morning Tea in the Expo
11:10 AM - 11:50 AM (40 mins)
Welcome from the Stream Chair
11:50 AM - 12:00 PM (10 mins)
Welcome from the Stream Chair
11:50 AM - 12:00 PM (10 mins)
Welcome from the Stream Chair
11:50 AM - 12:00 PM (10 mins)
Enabling Citizens: Advancing Digital Services to Enhance Customer Satisfaction
12:00 PM - 12:20 PM (20 mins)

- Laying the foundations for citizen-focused digital services through strong leadership, governance, and system-wide coordination
- Creating consistent and seamless digital experiences by aligning efforts across agencies and service delivery channels
- Strengthening digital capability across the public sector to better respond to evolving citizen expectations
- Embedding a culture of continuous improvement and innovation to future-proof service delivery for all New Zealanders
Deploying the National AI Framework to Improve Capabilities and Thrive as a Digital Nation
12:00 PM - 12:20 PM (20 mins)
- Understanding Aotearoa’s National AI Framework and its role in the public service
- Paving the path for AI adoption within the public sector in Aotearoa
- Discussing opportunities for collaboration cross agency whilst adhering to safe use of data
Establishing Robust Data Ecosystems to Govern an Automated Environment
12:00 PM - 12:20 PM (20 mins)
- Laying out the role of data in a government digital transformation strategy
- Discussing strategies for ensuring data quality, privacy, and security in an automated environment
- Providing insights into best practices for building and maintaining these ecosystems
Keynote: From Legacy Systems to Embracing AI Technology | Aotearoa’s Public Service Technology Transformation Journey
12:00 PM - 12:20 PM (20 mins)

- Upscaling public service technology to deliver efficient services
- Looking at the potential for improved and enhanced digital infrastructure to foster collaboration
- Moving away from legacy and traditional systems
- Getting the buy-in from leadership to enable more efficient operations to improve digital infrastructure
Simplifying CX for Aotearoa
12:20 PM - 12:40 PM (20 mins)
Harnessing Data Intelligence: Innovations in Analytics and AI for Enhanced Governance
12:20 PM - 12:40 PM (20 mins)
Are you AI-Ready? A Roadmap for Future-Proofing Your IT Infrastructure
12:20 PM - 12:40 PM (20 mins)
Panel: Enhancing Customer Experience to Strengthen Regional Communities in New Zealand
12:40 PM - 1:10 PM (30 mins)

- Ensuring equitable access to government services for regional and rural communities, focusing on both digital and in-person service models
- Partnering with local stakeholders to co-design customer-centric services that reflect the unique needs and cultural values of regional communities
- Leveraging data and insights to improve accessibility, responsiveness, and overall service delivery in regional areas.
- Strengthening collaboration between central and local government, iwi, and community organisations to create seamless, place-based customer experiences
Panel: Elevating Customer Experiences with the Data, Analytics, and AI Trifecta
12:40 PM - 1:10 PM (30 mins)


- How can we leverage data to provide end-to-end digital services?
- Where are the biggest opportunities and use cases to leverage AI for service delivery
- Ensuring AI in the public service moves at the pace of trust and not excitement!
Panel: Elevating Government Collaboration Through Cloud
12:40 PM - 1:10 PM (30 mins)


- Shedding light on the opportunities for collaboration between departments and organisations through cloud capabilities
- Highlighting the role of collaboration in the digital transformation journey
- Developing policies to enable high-level security to sensitive data
Lunch in the Expo
1:10 PM - 2:20 PM (70 mins)
Welcome Back from the Stream Chair
2:20 PM - 2:25 PM (5 mins)
Welcome Back from the Stream Chair
2:20 PM - 2:25 PM (5 mins)
Welcome Back from the Stream Chair
2:20 PM - 2:25 PM (5 mins)
Government Keynote: Productivity, Quality, and Efficiency | The Path Ahead for the Public Services in Aotearoa and its Impact on Citizens
2:25 PM - 2:45 PM (20 mins)

- Exploring strategies to streamline government processes, harness technology, and empower the workforce to enhance productivity
- Reinforcing the importance of maintaining high standards in public service delivery while balancing innovation and good governance
- Defining key priorities for the future, strengthening inter-agency collaboration, and setting measurable goals for a high-performing public sector
Insights from Using Synthetic Data and Digital Twin for Modelling Disease Spread and Impact
2:25 PM - 2:45 PM (20 mins)

- Understanding ESR’s approach to modelling disease spread to prepare for another outbreak
- Providing insights into how ESR designed the model and how it can inform decision making
- Delving into the key learnings from this modelling exercise
International Keynote: Redefining Workforce Transformation | Insights into Digital Skillset and Digital Transformation in the People Capability Function
2:25 PM - 2:45 PM (20 mins)

- Elevating the people capability function to drive organisational change and embed digital skills at every level
- Aligning people capability with your organisation’s transformation vision – what is the role the HR function in your wider organisational transformation vision?
- Balancing human connection with digital innovation
- Encouraging your workforce to embrace AI and its capabilities
Leveraging Tech Disruption to Elevate Customer Experience
2:45 PM - 3:05 PM (20 mins)
Building a Secure and Ethical AI Framework
2:45 PM - 3:05 PM (20 mins)
From Zero to Hero: Driving Capabilities Through Hybrid Cloud Infrastructure
2:45 PM - 3:05 PM (20 mins)
Delivering Seamless Citizen Experiences in Aotearoa
3:05 PM - 3:35 PM (30 mins)


- How can the public sector create digital and in-person experiences that are intuitive, efficient, and accessible to all New Zealanders?
- What strategies can government agencies use to collaborate more effectively and break down silos to provide seamless services?
- How can public sector leaders better understand citizen needs and expectations to design services that truly meet them?
- What role does technology play in enhancing service delivery, and how can agencies ensure it supports—not complicates—the citizen experience?
- How can government measure and improve service performance to build trust and engagement with citizens?
Harnessing Data-Driven Decision-Making in Government: Unlocking Collaboration, Governance, and Innovation
3:05 PM - 3:35 PM (30 mins)
- What role does data play in improving service delivery and making government more responsive to citizen needs?
- What are the primary obstacles to implementing data-driven decision-making in government departments, and how can they be overcome?
- How can public sector leaders make data a core asset for decision-making processes?
- How can different departments collaborate to ensure seamless data utilisation while maintaining data privacy?
Can you share examples of successful cross-agency data initiatives?



Empowering Next Generation Public Sector: Transforming Public Sector Through Technology
3:05 PM - 3:35 PM (30 mins)

- Highlighting the critical importance of technological transformation in the Public Sector
- Developing a comprehensive understanding of the strategic roadmap for upgrading technologies used by the Public Service
- Identifying challenges and barriers to IT transformation and cloud adoption – what are the solutions to overcome them?
Enhancing Customer Experiences in a Digitally Connected Era | Overcoming Challenges to Accessibility
3:35 PM - 3:55 PM (20 mins)
Leveraging Generative AI for Aotearoa
3:35 PM - 3:55 PM (20 mins)
Delivering Scaled Technology Change Transformation
3:35 PM - 3:55 PM (20 mins)
Designing Japan’s Digital Policies from Next Generation Japanese Citizens
4:05 PM - 4:25 PM (20 mins)

- Identifying opportunities for growth based on international perspectives – how is Japan creating international collaboration opportunities in achieving this?
- Understanding the role of modern technology in shaping Japan’s future policies
- Developing strategies in shaping Japan’s future
Embracing Data and AI with One Lens | Stats NZ Perspective
4:05 PM - 4:25 PM (20 mins)

- Providing insights into how Stats NZ is currently using data and AI within their functions
- Looking into the challenges that pose as a result of AI and how parameters are in play to overcome them
- Discussing collaboration opportunities with data and AI
Keynote: Modernising our Digital Environment: Building the Future of Land Transport
4:05 PM - 4:25 PM (20 mins)

- Where we started: Challenges and limitations of our traditional digital environment
- The journey so far: Key milestones and lessons learned in modernising our digital capabilities
- What’s next: Our vision for a fully connected, agile, and future-ready digital shop
Digital Identity and AI, and its Impact on Citizen Services
4:25 PM - 4:55 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Designing Ethical AI: Balancing Innovation and Accountability
4:25 PM - 4:55 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Panel: Empowering Tomorrow’s Workforce: Shaping Talent for a Modern Public Sector
4:25 PM - 4:55 PM (30 mins)


- How can the public sector foster a workforce culture that is adaptable, innovative, and prepared for future challenges?
- What new approaches can be leveraged to attract and retain emerging talent in key areas such as digital transformation and public service innovation?
- How can the government create a learning environment that encourages continuous development and growth, ensuring the workforce is equipped to meet future demands?
- In what ways can leadership and talent management strategies evolve to cultivate a workforce that is both diverse and future-focused?
End of Track Highlights & Insights
4:55 PM - 5:00 PM (5 mins)
End of Track Highlights & Insights
4:55 PM - 5:00 PM (5 mins)
End of Track Highlights & Insights
4:55 PM - 5:00 PM (5 mins)
Showcase Close and Networking Drinks in the Expo
4:55 PM - 5:55 PM (60 mins)