Adobe research confirms a link between service modernisation and accelerated citizen adoption of digital services. Top-performing agencies are already seeing higher usage. If all had the same take-up rate, it could save citizens millions of hours and governments billions of dollars while freeing up resources to support people with complex needs. Join the Adobe roundtable to explore the highest-impact service modernisation initiatives helping digital leaders deliver these social and economic gains.

AI adoption in Australia has plateaued, with just 14% of organisations successfully scaling it. Dr. Rebecca Hinds, Head of the Asana Innovation Lab, shares new findings from the State of AI at Work: Australia report and explores what sets high-performing organisations apart. This roundtable will spark discussion on practical strategies to overcome common barriers and unlock AI’s full potential.

We’ll explore:

• Hobby to Habit: How embedding AI into daily work drives real productivity gains
• Top-Down to All-In: Why bottom-up adoption is critical—and how to enable it
• AI in Context: How integrated AI helps eliminate “productivity taxes” and outdated workflows

NCS recently commissioned IDC to undertake a global survey, finding a positive correlation between AI and Digital Resilience (DR) and that Australian organisations have low AI adoption and low digital resilience. Join us to explore how the resulting AI+DR matrix can be used by Australian public sector organisations to drive the appropriate interventions to mature their AI+DR and become a ‘game changer’

• AI in Action: Moving from Hype to Implementation: Exploring practical ways government can embed AI into core services to reduce administrative load, personalise citizen experiences — without losing sight of ethics and public trust.
• Future-Proofing the Public Sector Workforce: Strategies for equipping teams with digital fluency, reimagining roles, and building internal capacity to lead transformation — from data literacy to change agility.
• Learning from Global Leaders: What governments in regions like Estonia, the UK, and Singapore are doing to embrace digital maturity — and how Australia and New Zealand can adapt these lessons to our unique public sector landscape.

Attendees will explore the unique challenges and strategic opportunities for government leaders implementing AI technologies. Join the session as the speaker outlines practical approaches for effective digital transformation in the public sector.

• Build Digital Trust in the Age of AI: Learn practical steps government leaders can take to add AI while staying transparent and strengthening public confidence
• Connect the Dots Without Ripping and Replacing: See how integrating AI with BPM, ECM, and CCM turns siloed processes into smooth, end-to-end services on top of existing systems
• Measure What Matters Most: Understand why the real success metrics are citizen satisfaction, accessibility, and trust—not just cost saving

To truly be forward-thinking, the public sector must embrace modern technologies. Artificial Intelligence (AI) presents an immense opportunity for the public sector to revolutionise operational efficiency, enhance agility, and foster data-driven decision-making. This roundtable discussion explores the practical implications of AI for state and federal agencies. We will delve into:

• How AI can drive efficiency, improve service delivery to citizens, enhance decision-making, and foster innovation.
• The workforce capabilities and system thinking needed to shift towards a continuously innovating public service
• Strategies for overcoming challenges, ensuring responsible AI implementation, and examples of AI-driven capabilities that can achieve transformative outcomes in the public sector.