Government Innovation Showcase Ontario
Registration & Networking
7:45 AM - 8:45 AM (60 mins)
Welcome from Public Sector Network
8:45 AM - 8:50 AM (5 mins)
Opening Remarks from the Chair
8:50 AM - 9:00 AM (10 mins)
Ministerial Address
9:00 AM - 9:15 AM (15 mins)

Leveraging Emerging Technologies for Public Sector Efficiency
9:15 AM - 9:35 AM (20 mins)
- Streamlining services to boost efficiency
- Ensuring transparency and secure processes
- Enhancing scalability and flexibility in operations
Enhancing Citizen Services through Digital Innovation
9:35 AM - 9:55 AM (20 mins)

As public expectations evolve, government must deliver services that are faster, simpler, and more responsive. This session explores how digital innovation is enabling citizen-first design, unlocking efficiency, and building trust in public services.
This session will help you apply new approaches on how you can modernize service delivery, remove friction points, and create more connected citizen experiences.
- Redesign citizen journeys with insight-driven tools
- Streamline processes to improve accessibility and speed
- Leverage digital platforms to unify service channels
- Build trust through transparent, user-focused service delivery
Leading Forward: Building a Human-Centred Public Service
9:55 AM - 10:25 AM (30 mins)
Modern public service isn’t just about technology—it’s about putting people at the heart of every decision. This session explores how leaders are designing systems, services, and cultures that prioritize inclusion, empathy, and employee wellbeing.
This session will help you apply new approaches on how you can lead with purpose, empower your teams, and create a public service that reflects the people it serves.
- Embed equity and inclusion into service and policy design
- Foster cultures of trust, safety, and continuous improvement
- Reimagine leadership to support empathy and accountability
- Align workforce strategies with evolving citizen needs



AI-Powered Public Services: Revolutionizing Efficiency and Citizen Satisfaction
10:25 AM - 10:45 AM (20 mins)
- Automating routine tasks with AI to increase efficiency in public service delivery
- Using AI-driven insights to enhance citizen satisfaction through personalized services
- Reducing wait times and improving response accuracy with AI-powered virtual assistants
Refreshment Break
10:45 AM - 11:25 AM (40 mins)
Chair Opening
11:25 AM - 11:35 AM (10 mins)
Chair Opening
11:25 AM - 11:35 AM (10 mins)

Chair Opening
11:25 AM - 11:35 AM (10 mins)
Building Inclusive Digital Futures: Strategies for Equity and Inclusion in Government Technology
11:35 AM - 11:55 AM (20 mins)

Digital transformation must serve everyone. This session explores how the City of Kingston is embedding equity, accessibility, and inclusion into its technology strategy—ensuring digital services reflect and support the full diversity of the public.
This session will help you apply new approaches on how you can design inclusive systems, build representative teams, and deliver services that work for all.
- Integrate equity principles into digital strategy and planning
- Design services that meet the needs of diverse communities
- Build inclusive teams to drive more representative innovation
- Champion accessibility and trust across digital touchpoints
From Stewardship to Strategy: Enabling Smarter AI Through Better Data
11:35 AM - 11:55 AM (20 mins)

AI success depends on strong data foundations. This session explores how enterprise data stewardship is evolving into a strategic enabler—helping governments unlock the full potential of AI while ensuring quality, governance, and ethical use.
This session will help you apply new approaches on how you can strengthen data ecosystems, drive smarter automation, and embed trust in AI-enabled services.
- Build high-integrity data systems to power AI adoption
- Improve data governance across ministries and platforms
- Translate stewardship into actionable business intelligence
- Align AI innovation with privacy, ethics, and transparency
Innovating Public Sector IT: Embracing Emerging Technologies for Enhanced Governance
11:35 AM - 11:55 AM (20 mins)

As public sector IT environments grow more complex, innovation must be strategic, secure, and citizen-focused. This session explores how Alberta Health Services is integrating emerging technologies to modernize infrastructure, improve service resilience, and strengthen governance.
This session will help you apply new approaches on how you can future-proof operations, elevate security, and deliver value through smart IT transformation.
- Modernize legacy infrastructure while managing risk
- Adopt emerging tools to boost agility and responsiveness
- Align IT transformation with clinical and operational outcomes
- Strengthen oversight and accountability in complex environments
Enhancing Citizen Engagement Through Digital Channels
11:55 AM - 12:25 PM (30 mins)

As citizens increasingly expect faster, more personalized interactions, governments must rethink how they communicate and deliver services. This session explores how public sector teams are expanding digital channels to build trust, boost responsiveness, and improve the overall service experience.
This session will help you apply new approaches on how you can strengthen citizen engagement, simplify access, and deliver better outcomes across platforms.
- Expand self-service options to increase accessibility and efficiency
- Personalize digital touchpoints based on user needs and feedback
- Coordinate messaging across departments and delivery channels
- Build public trust through transparent and consistent communication
AI Ethics in Action: Balancing Innovation and Accountability in Government
11:55 AM - 12:25 PM (30 mins)
As governments explore the power of AI, ethical frameworks must guide every step—from development to deployment. This session explores how public sector leaders are embedding transparency, fairness, and accountability into AI systems while driving innovation.
This session will help you apply new approaches on how you can operationalize ethical principles, manage risk, and maintain public trust in automated decision-making.
- Embed ethical guardrails into AI design and implementation
- Align AI use with human rights, privacy, and policy goals
- Build internal capacity to assess and monitor algorithmic bias
- Engage stakeholders to ensure responsible and inclusive innovation



Overcoming Challenges in IT Modernization Projects
11:55 AM - 12:25 PM (30 mins)
Modernizing legacy systems is essential—but rarely simple. This session explores how public sector leaders are navigating common challenges in IT transformation, from budget constraints and technical debt to stakeholder alignment and change management.
This session will help you apply new approaches on how you can drive modernization efforts that are agile, secure, and outcomes-focused.
- Navigate competing priorities and evolving technology needs
- Build buy-in across departments and leadership teams
- Manage risk while accelerating project delivery
- Sustain modernization through cross-functional collaboration



Next-Gen Customer Experience Solutions
12:25 PM - 12:45 PM (20 mins)
- Using AI to deliver personalized customer interactions
- Creating seamless experiences with omnichannel strategies
- Applying real-time data to predict and meet customer needs
AI Tools for Data-Driven Governance
12:25 PM - 12:45 PM (20 mins)
- Using AI to analyze large datasets and inform policy decisions
- Automating routine tasks to improve efficiency in governance
- Enhancing predictive capabilities to forecast public needs and trends
Integrating Legacy Systems with Modern Technologies
12:25 PM - 12:45 PM (20 mins)
- Implementing APIs to bridge legacy systems with modern platforms
- Using middleware to enable smooth integration between old and new technologies
- Gradually modernizing core functions while maintaining legacy system stability
Networking Lunch
12:45 PM - 1:45 PM (60 mins)
Agile Service Delivery and User-Centered Design in the Ontario Public Service
1:45 PM - 2:05 PM (20 mins)


Meeting citizen expectations means moving fast—without compromising quality or inclusion. This session explores how the Ontario Public Service is applying agile methods and user-centered design to create services that are responsive, accessible, and built around real needs.
This session will help you apply new approaches on how you can deliver faster, smarter services while keeping users at the core of every solution.
- Apply agile frameworks to rapidly improve service delivery
- Use research and feedback to design citizen-first experiences
- Balance speed and accountability through iterative development
- Build internal capacity for agile and human-centered innovation
Operationalizing AI Technologies
1:45 PM - 2:05 PM (20 mins)

AI has moved beyond experimentation—but scaling it successfully requires structure, strategy, and accountability. This session explores how public sector organizations are embedding AI into operations to drive efficiency, improve decision-making, and deliver better services.
This session will help you apply new approaches on how you can turn pilots into practice, manage AI risk, and unlock real value at scale.
- Move from proof-of-concept to enterprise-level deployment
- Integrate AI into core systems and service delivery
- Establish governance and oversight for responsible use
- Build cross-functional teams to sustain AI innovation
Driving IT Modernization: Strategies for Enhancing Public Sector Efficiency and Innovation
1:45 PM - 2:05 PM (20 mins)

Modernization is no longer optional—it’s essential for responsive, effective public service. This session explores how government leaders are rethinking legacy systems, adopting new technologies, and enabling smarter operations to meet today’s demands.
This session will help you apply new approaches on how you can streamline infrastructure, boost agility, and lead innovation that delivers measurable impact.
- Retire outdated systems without disrupting service delivery
- Build modernization roadmaps that align with organizational goals
- Drive cultural change to support digital transformation
- Enhance agility through modern tools and integrated platforms
Innovative Tools for Digital Service Improvement
2:05 PM - 2:25 PM (20 mins)
- Leveraging AI-powered chatbots to provide faster, more efficient customer support
- Using data analytics to continuously monitor and optimize digital services
Advanced Analytics Solutions for Public Sector
2:05 PM - 2:25 PM (20 mins)
- Using predictive analytics to improve decision-making and optimize resource allocation
- Leveraging data visualization tools to enhance transparency and citizen engagement
- Employing real-time analytics for proactive service delivery and issue resolution
Best Practices for Seamless Cloud Migration in the Public Sector
2:05 PM - 2:25 PM (20 mins)
- Conducting a comprehensive assessment of existing infrastructure before starting migration
- Explore phased migration strategies to minimize disruptions and manage risks effectively
- Highlight critical data governance and security practices needed to ensure compliance during cloud adoption
Blueprints for a Smarter Future: Inside Our Data Transformation
2:25 PM - 2:45 PM (20 mins)

Modern public services demand modern data systems. This session explores how iGaming Ontario is transforming its data infrastructure to drive smarter decisions, strengthen oversight, and support a more transparent, responsible gaming environment.
This session will help you apply new approaches on how you can modernize data systems, align digital goals with public value, and govern data for impact.
- Modernize data infrastructure to support real-time decision-making
- Align digital strategy with mandates for transparency and trust
- Enable insights through integrated and secure data governance
- Deliver responsible innovation through better data stewardship
Leveraging AI to Unlock Value in Unstructured Documents
2:25 PM - 2:45 PM (20 mins)


Unstructured data holds untapped potential—but unlocking it takes the right tools and strategy. This session explores how Ontario’s Ministry of Labour is using AI to extract insights from complex documentation, driving efficiency, transparency, and better-informed decision-making.
This session will help you apply new approaches on how you can turn unstructured data into actionable intelligence and deliver measurable value through AI.
- Apply AI to analyze and extract insights from unstructured content
- Improve decision-making and operational efficiency with smarter data
- Build internal AI capability for scalable impact
- Enhance transparency and access to labour-related information
Breaking Free from Legacy Systems: Charting a Practical Path to Government Modernization
2:25 PM - 2:45 PM (20 mins)

Legacy systems can no longer support the speed and scale of modern governance. This session explores how the State of Arizona is executing a pragmatic, phased approach to modernization—balancing risk, cost, and continuity to drive long-term transformation.
This session will help you apply new approaches on how you can modernize with purpose, accelerate delivery, and future-proof your digital infrastructure.
- Assess and prioritize legacy systems for modernization
- Balance innovation with stability across critical services
- Align modernization with policy and operational goals
- Build resilience and scalability into government IT environments
Leveraging AI and Automation for Personalized Public Services
2:45 PM - 3:05 PM (20 mins)
- Using AI to personalize public services based on citizen data
- Automating tasks to improve service speed and efficiency
- Applying machine learning to enhance service personalization
Data Integration and Management Platforms for Seamless Collaboration
2:45 PM - 3:05 PM (20 mins)
- Integrating data across platforms to enable seamless collaboration between departments
- Using centralized data management tools to improve data accessibility and sharing
- Ensuring real-time data updates for more effective inter-agency collaboration
Enhancing Security and Compliance in IT Modernization Projects
2:45 PM - 3:05 PM (20 mins)
- Strengthening security protocols to protect data during modernization
- Ensuring compliance through continuous monitoring and audits
- Using encryption and access controls to secure sensitive information
Future Trends in Digital Government
3:05 PM - 3:35 PM (30 mins)


Digital government is constantly evolving—but which trends are shaping what’s next? This session brings together forward-looking leaders to explore the technologies, models, and mindsets transforming public service delivery for the next decade.
This session will help you apply new approaches on how you can anticipate change, scale innovation, and build digital services that are ready for tomorrow.
- Identify emerging trends driving digital service transformation
- Align innovation with long-term citizen and policy outcomes
- Experiment safely while maintaining public trust
- Build internal capacity to adopt and scale new technologies
Data Governance and Privacy
3:05 PM - 3:35 PM (30 mins)
As data becomes central to service delivery and policy, strong governance is essential to safeguard privacy and maintain trust. This session explores how governments are building frameworks that ensure data is accurate, secure, and used responsibly.
This session will help you apply new approaches on how you can strengthen data integrity, manage risk, and embed privacy into every stage of the data lifecycle.
- Build data governance structures that support innovation and accountability
- Align privacy frameworks with public expectations and legal standards
- Enable data sharing without compromising protection
- Foster a culture of responsibility across data-driven teams



The Role of Emerging Technologies in Modern Government
3:05 PM - 3:35 PM (30 mins)
Emerging technologies offer new ways to solve old problems—but only if deployed strategically. This session explores how government leaders are assessing, adopting, and integrating tools like AI, blockchain, and edge computing to transform services and boost efficiency.
This session will help you apply new approaches on how you can evaluate new technologies, align them with public value, and lead innovation that lasts.
- Identify where and how emerging tech can improve public services
- Evaluate readiness and value before implementation
- Integrate new tools into legacy environments without disruption
- Balance innovation with oversight, trust, and long-term goals




Closing Remarks
3:35 PM - 3:45 PM (10 mins)
Closing Remarks
3:35 PM - 3:45 PM (10 mins)
Closing Remarks
3:35 PM - 3:45 PM (10 mins)
Networking Reception
3:45 PM - 4:45 PM (60 mins)