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Government Innovation Showcase Queensland
Wednesday, 03 Sep 2025
Digital Services and Customer ExperienceData, Analytics, and AIFuture Ready TechDigital & Customer ExperienceData, Analytics & AI
8:00AM
Registration
8:00 AM - 8:45 AM (45 mins)
8:45AM
Interactive
PSN Opening/Polling
8:45 AM - 9:00 AM (15 mins)
9:00AM
Ministerial Address
Ministerial Address
9:00 AM - 9:15 AM (15 mins)
9:15AM
Industry Insights
Partner Perspective - Presented by Outsytems
9:15 AM - 9:35 AM (20 mins)
9:35AM
Keynote
Virtual International Keynote: Digital First: How Estonia Built Citizen-Centric Services through Data and Innovation
9:35 AM - 10:00 AM (25 mins)
Ott Velsberg
Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
10:00AM
Industry Insights
Partner Perspective: Presented by Salesforce
10:00 AM - 10:20 AM (20 mins)
10:20AM
Panel discussion
Shaping QLD Public Service into 2026 and Beyond – Unpacking Strategic Priorities to Advanced Collaboration, Trust, and Service Capabilities
10:20 AM - 10:50 AM (30 mins)
- Traversing trust: unpacking the fundamentals, non-negotiables and critical considerations into 2025 and beyond to retain public confidence in government
- Deepening collaboration between Queensland Government Departments/Agencies from the top down.
- ‘Service Simplicity’: sense-checking emerging 2026 priorities for intuitive, inclusive and accessible Queensland public service capabilites
- Speed, sophistication, security and seamless interaction: rising to meet citizen/customer expectations
Bob Gee
Director-General, Department of Youth Justice and Victim Support
Steve Gollschewski
Commissioner, Queensland Police
Kathy Parton
Deputy Director-General, Department of Women, Aboriginal and Torres Strait Islander Partnerships and Multiculturalism
10:50AM
Morning Tea
10:50 AM - 11:30 AM (40 mins)
It's time to fuel up and grab a coffee before the tracks get started....
11:30AM
Digital Services and Customer Experience
Welcome from Digital & Customer Experience Track Chair
11:30 AM - 11:40 AM (10 mins)
11:30AM
Data, Analytics, and AI
Welcome from Data, Analytics & AI Track Chair
11:30 AM - 11:40 AM (10 mins)
11:30AM
Future Ready Tech
Welcome from Future Ready Tech Chair - Publicis Sapient
11:30 AM - 11:40 AM (10 mins)
Mark Williams
Senior Client Partner, Federal Government Lead, Publicis Sapient
11:40AM
Keynote
Digital & Customer Experience
Driving Digital and CX in Transport: Demands, Priorities and Opportunities
11:40 AM - 12:00 PM (20 mins)
Sally Stannard
Director-General, Department of Transport and Main Roads
- Using human-centred design to provide accessible and inclusive services
- Advancing digital services: Queensland’s Digital Licence and Digital Identity
- Co-designing a customer strategy that drives outcomes and earns trust
- Adopting a CX Index model with data-driven customer weighting to support decision making and investment
11:40AM
Fireside Chat
Data, Analytics & AI
Ensuring Government is Making the Right Investments, in the Right Things, at the Right Time
11:40 AM - 12:00 PM (20 mins)
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
11:40AM
Keynote
Future Ready Tech
Progressing Technology Maturity and IT Modernisation Within QLD Public Sector – Strategically Embedding Technology to Support Customer Objectives
11:40 AM - 12:00 PM (20 mins)
Matt Hodder
Chief Technology Officer, Department of Transport and Main Roads
- Understanding evolving customer needs and empowering technology executives to achieve desired business outcomes
- Assessing 2026 priorities and unpacking strategic technology initiatives within TMR
- Enhancing customer experience, strategic design thinking, and compelling use of technology within the workplace
- Ensuring the business strategy and priorities are appropriately supported and enabled through the IT branch
12:00PM
Industry Insights
Digital & Customer Experience
AI Within CX – Opportunities for Advancement in Customer Insights and Interaction
12:00 PM - 12:20 PM (20 mins)
12:00PM
Industry Insights
Data, Analytics & AI
Activating AI to Drive Enhanced, Simplified Service Interactions – Next Steps. Presented by VISA
12:00 PM - 12:20 PM (20 mins)
12:00PM
Future Ready Tech
Prioritising Secure, Scalable IT Solutions
12:00 PM - 12:20 PM (20 mins)
12:20PM
Panel discussion
Digital & Customer Experience
Contemporary QLD Government Services: Progressing A Customer-Centric Government and A Truly Inclusive Society
12:20 PM - 12:50 PM (30 mins)
- Inclusive by design, accessible by default – revolutionising the approach to ‘no one left behind’.
- Are we truly serving all citizens? Unpacking the shortcomings and priorities for 2026.
- Closing the digital divide: promoting access, affordability and ability within QLD
- Involving the customer in service design – mastering co-design to serve the right purpose and meet complex needs
Dr Deborah Hume
Deputy Director-General, Translink Division, Department of Transport and Main Roads
Danielle McAllister
Deputy Director-General, Policy, Performance and First Nations, Department of Housing and Public Works
Scott McDougall
Queensland Human Rights Commissioner, Queensland Human Rights Commission
R.Krishna Kumar
Vice President and Geography Head for ANZ, Newgen Software
12:20PM
Panel discussion
Data, Analytics & AI
Privacy, Information Security and Trustworthy AI – Are Your AI Systems Safe and Responsible?
12:20 PM - 12:50 PM (30 mins)
Joanne Kummrow
Queensland Information Commissioner, Office of the Information Commissioner, Queensland
- Applied ethics in Artificial Intelligence
- Navigating regulation, responsibility, and risk
- Traversing trust: Safeguarding access to government-held information and protection of personal information
- Risk vs opportunity in AI innovation
- Emerging requirements for privacy and data security
12:20PM
Panel discussion
Future Ready Tech
CIO/CTO – 2026.
12:20 PM - 12:50 PM (30 mins)
- The art of navigating multiple technology terrains – keeping up with ever-changing business and citizen digital demands and scaling initiatives
- Developing the technology workforce required to meet future demands - empowering employees to meet digital/ IT business demands and prioritising future-oriented skills
- Making the right investment decisions amidst competing priorities - using discernment in new technology and digital services
- The evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity
Matt Hodder
Chief Technology Officer, Department of Transport and Main Roads
Erin Earle
CIO/Senior Executive Director, Digital Transformation, Department of Families, Seniors, Disability Services and Child Safety
Matt Walsh
Chief Customer Officer, Customer Delivery, Fibre & Support, Vocus
12:50PM
Industry Insights
Digital & Customer Experience
Advancing Government-To-Citizen Digital Experiences Without Compromising Data Privacy
12:50 PM - 1:10 PM (20 mins)
12:50PM
Industry Insights
Data, Analytics & AI
Make Your Data Truly AI Ready – How Do You Set Yourself Up for Success into 2026 and Beyond?
12:50 PM - 1:10 PM (20 mins)
12:50PM
Industry Insights
Future Ready Tech
Rising Above Uncertainty: Safeguarding Systems through Digital Resilience
12:50 PM - 1:10 PM (20 mins)
1:10PM
Networking Lunch
1:10 PM - 2:10 PM (60 mins)
- Take a meander through our Expo Hall – Engage with exhibitors on new innovations, trends, and pick their brain on successful approaches they’re seeing in the Sector.
- Explore GovHubs – a special place on our exhibition floor that feature key government organisations who wish to share the initiatives they’re working with the broader community
- Take the chance to connect with partners and discover perfect fit solutions you may not have even been aware of!
- Recharge at our PSN booth and learn more about us! Hear about other offerings such as our Research Councils, other events, and free online platform that connects you with peers across Canada, the US, Australia and NZ, including access to past event presentations, speaker content, whitepapers and reports, and much more!
- Stumble across former colleagues, connect with existing ones and take the chance to grow you network - you never know what collaborations may come of it!
- Harness the opportunity to share your experience, current challenges and brainstorm solutions with peers
- See if you can locate our speakers – they’re always willing to answer questions and delve deeper into what they shared on stage!
2:10PM
Digital & Customer Experience
Welcome Back From Track Chair
2:10 PM - 2:15 PM (5 mins)
2:10PM
Data, Analytics & AI
Welcome Back From Track Chair
2:10 PM - 2:15 PM (5 mins)
2:10PM
Future Ready Tech
Welcome Back From Track Chair
2:10 PM - 2:15 PM (5 mins)
Mark Williams
Senior Client Partner, Federal Government Lead, Publicis Sapient
2:15PM
Keynote
Digital & Customer Experience
Digital Capability and a Tech Empowered Workforce: Practical and Proven Steps to Building the Necessary Skillsets
2:15 PM - 2:35 PM (20 mins)
Peter Floyd
Chief Digital Officer, Department of Local Government, Water and Volunteers
2:15PM
Data, Analytics & AI
Maximising Integration, Coordination, Collaboration and Sharing of Data and Enhanced Analytics
2:15 PM - 2:35 PM (20 mins)
Lee Stevens
Head of Business Technology, Brisbane 2032
- Data & AI Innovation: Running lean and thinking outside the box to do more with less
- Bringing it back to basics to achieve what you really need
- Harnessing automation, business productivity, data, and AI
- Demystifying and reducing complexity
- Maximising integration, coordination, collaboration and sharing of data and enhanced analytics
2:15PM
Keynote
Future Ready Tech
Navigating the Complexities of Moving to the Cloud
2:15 PM - 2:35 PM (20 mins)
Erin Earle
CIO/Senior Executive Director, Digital Transformation, Department of Families, Seniors, Disability Services and Child Safety
- Replacing and moving the child client management system to the Cloud
- The complexities of bringing the project inhouse
- Transitioning to business as usual and out of the project
- Unveiling lessons learnt, challenges overcome, and how to successfully navigate the shift
2:35PM
Panel discussion
Digital & Customer Experience
The Trust Trifecta: Simplicity, Security & Serviceability – How to Hit the Pinnacle of CX Through Meeting the Foundational Human Need of Trust.
2:35 PM - 3:05 PM (30 mins)
- Meeting needs = trust. How do we build and retain a solid connection with the customer?
- Sense-checking serviceability: How can we become better equipped to understand emerging needs and promptly cater to these?
- Building a ‘simple’ service experience that meets all customer expectations
Jeremy Janes
Chief Information Officer, Queensland Building and Construction Commission
Kathy Benson
Director, Behavioural Economics and Research, Department of the Premier and Cabinet
Dr John Reilly
Executive Director, Mental Health Alcohol and Other Drugs Branch, Clinical Excellence Queensland
2:35PM
Panel discussion
Data, Analytics & AI
Driving Strategic Initiatives, Operational Excellence, And Cross-Sector Collaboration with Data
2:35 PM - 3:05 PM (30 mins)
- Leveraging insights to identify strategic improvements and untapped areas for growth
- Data’s role in simplifying systems, operational excellence, innovation and operational performance
- Leveraging insights to inform policy, drive efficiency, speed, and accuracy to meet business demands
Rachel Vagg
Auditor-General, Queensland Audit Office
Joanne Greenfield
Chief Operating Officer, Australian Digital Health Agency
Gemma Hodgetts
Deputy Chief Executive Officer, Health and Wellbeing Queensland
2:35PM
Panel discussion
Future Ready Tech
Strategic Technology Investment and Building a Compelling Business Case
2:35 PM - 3:05 PM (30 mins)
Mike Dudarenok
Chief Information and Digital Officer, NSW Education Standards Authority
Stephen Case
Chief Financial Officer, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development
- Navigating tech innovation within budget constraints
- Treating legacy debt whilst meeting the tech challenge
- Building a compelling business case in the tech arms race
3:05PM
Keynote
Digital & Customer Experience
Delivering on Queensland Police's Digital Ambitions to Enhance Service Delivery
3:05 PM - 3:25 PM (20 mins)
Laura Poidevin
Chief Digital Officer, Queensland Police
3:05PM
Keynote
Data, Analytics & AI
The Future of AI: Exploring the Rapidly Manifesting Landscape
3:05 PM - 3:25 PM (20 mins)
Alex Jenkins
Director; Chair & Founder, WA Data Science Innovation Hub; Curtin AI in Research Group
- How AI will revolutionise how we communicate
- The future of health & education with AI
- How AI will reinvent research and the industry
- Exploring the opportunities AI will (and is) creating for Australia
3:05PM
Keynote
Future Ready Tech
Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking Emerging 2026 Priorities
3:05 PM - 3:25 PM (20 mins)
Jarrod Cowley-Grimmond
Deputy Director-General, Water Resource Management, Department of Local Government, Water and Volunteers
3:25PM
Panel discussion
Digital & Customer Experience
Deepening a Culture of Innovation to Underpin Customer Service, Satisfaction and Engagement Within QLD Government
3:25 PM - 4:00 PM (35 mins)
- Harnessing the power of culture to cater to customer needs: Aligning digital, data, and people to provide a next-gen public service experience
- What does an entrepreneurial and innovative culture look like within the 2025-2026 public sector context?
- Integrating a digital approach and achieving improved CX
- Effective approaches to accelerating the right culture for your organisation - What are the opportunities for advancement?
- Integrating a digital approach and achieving improved CX
Amy Rosanowski
Deputy Director-General and Registrar of Titles, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development
Jelena Nikolic
Chief Digital Officer, Department of Sport, Racing, Olympic and Paralympic Games
Rebecca Lamoin
Executive Director, Experience, State Library of QLD
3:25PM
Panel discussion
Data, Analytics & AI
Operationalising Data and AI for Strategic Decision Making and System Improvements
3:25 PM - 4:00 PM (35 mins)
- Leveraging data to maximise efficiencies in operational performance and impact: tangible use cases.
- Using AI to help interpret data more accurately to help drive better more informed decisions
- Harnessing insights to underpin transformation and service/system improvements
- Leveraging insight from data to improve customer experiences and make better and faster decisions
Andrew Bennett
Deputy Director-General, Queensland Government Procurement, Department of Energy and Climate
Jodi Hallas
A/Deputy Director-General, Clinical Planning and Service Strategy, Queensland Health
Kathy Benson
Director, Behavioural Economics and Research, Department of the Premier and Cabinet
3:25PM
Panel discussion
Future Ready Tech
Creating Resilient, Future Ready Technology Infrastructure: Defining your Modernisation Strategy to Enable Agility and Innovation
3:25 PM - 4:00 PM (35 mins)
4:00PM
Interactive
Digital & Customer Experience
Track Highlights
4:00 PM - 4:10 PM (10 mins)
4:00PM
Interactive
Data, Analytics & AI
Track Highlights
4:00 PM - 4:10 PM (10 mins)
4:00PM
Interactive
Future Ready Tech
Track Highlights
4:00 PM - 4:10 PM (10 mins)
Mark Williams
Senior Client Partner, Federal Government Lead, Publicis Sapient
4:10PM
Networking Drinks
4:10 PM - 5:09 PM (59 mins)
5:10PM
Event Close
5:10 PM - 5:10 PM (0 mins)
