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Agenda

Wed 30 Apr 2025

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Digital Health & IT ModernizationPatient Experience
7:30AM

Soco Ballroom Foyer (3rd Level)

Registration and Networking Coffee

7:30 AM - 8:30 AM (60 mins)

8:50AM

Soco Ballroom BC (3rd Level)

Welcome from Public Sector Network

8:50 AM - 9:00 AM (10 mins)

9:00AM

Soco Ballroom BC (3rd Level)

Keynote

Welcome from the Chair: Empowering Healthcare with Data-Driven AI

9:00 AM - 9:20 AM (20 mins)

Ashleigh George Vice President, Product, Oracle Health
Erin O'Halloran Vice President and General Manager, Oracle Health Canada

Data is the foundation of healthcare transformation, and AI is the key to unlocking its full potential. This session will explore how Oracle is integrating AI into Electronic Health Records (EHR) to enhance clinical decision-making, streamline workflows, and improve patient engagement.

Talking Points:

  • The impact of AI-driven data integration on population health management
  • How embedding AI into EHR enables real-time clinical decision support
  • The role of clinical AI agents in simplifying complex patient data analysis
  • Oracle’s approach to leveraging data for improved healthcare outcomes and efficiency
9:20AM

Soco Ballroom BC (3rd Level)

Keynote

Shared Ambitions, Different Roads: Lessons from Nova Scotia’s Integrated Approach to Modernizing Healthcare

9:20 AM - 9:40 AM (20 mins)

Krista Jangaard President and CEO, IWK Health

As healthcare systems across Canada seek transformation, Nova Scotia is charting a path toward more connected, compassionate, and resilient care. In this keynote, the President of IWK shares how their approach—blending digital innovation, clinical excellence, and facility modernization—offers valuable, actionable insights for Ontario and beyond.

  • Integrated Innovation in Action: How Nova Scotia is aligning digital, clinical, and infrastructure strategies to deliver more connected, patient-focused care.
  • Designing Systems Around People: Reimagining care delivery by putting patient needs at the center—lessons in personalization, equity, and access.
  • Interoperability as a Foundation: Building seamless data and system integration to improve coordination and efficiency across the continuum of care.
  • Resilience Through Bold Leadership: How a culture of courage and collaboration is driving future-ready solutions—and what larger systems like Ontario can take from it.
9:40AM

Soco Ballroom BC (3rd Level)

Keynote

Unlocking the Power of Hospital Digital Twins: Transforming Operations, Elevating Patient Experience, and Maximizing Resource Efficiency

9:40 AM - 10:00 AM (20 mins)

Prof. Liesbet Geris Director, VPH Institute, Belgium

Uncover how hospital digital twins revolutionize healthcare by enhancing operations, streamlining patient experiences, and optimizing resource allocation. Gain insights into leveraging advanced simulations to drive efficiency and improve outcomes.

  • Demonstrate how digital twins simulate hospital workflows to resolve bottlenecks and boost operational efficiency.
  • Explore the role of digital twins in refining patient journeys, reducing delays, and enhancing overall care experiences.
  • Highlight how integrating facility management with digital twins ensures resource optimization and predictive maintenance.
  • Examine how scenario planning and data-driven insights from digital twins support better decision-making.
10:00AM

Soco Ballroom BC (3rd Level)

Panel discussion

Operationalizing Scalability: Strategies for Integrating Innovative Solutions Across Healthcare Stakeholders

10:00 AM - 10:30 AM (30 mins)

Examine how to scale innovations effectively across healthcare systems while addressing evolving demands and fostering collaboration. Check how to align diverse stakeholders, allocate resources efficiently, and implement impactful solutions.

  • Design robust frameworks to scale innovations while addressing technological, cybersecurity, and infrastructure needs.
  • Promote alignment among healthcare providers, payers, and technology partners to operationalize solutions effectively.
  • Optimize resource distribution to ensure sustainable implementation and adaptation across diverse environments.
  • Define measurable outcomes to evaluate success and maintain momentum for ongoing improvements.
Noelle Coombe
Chief Information Officer and Vice President of Digital Health, The Centre for Addiction and Mental Health
Rob Howe
Chief Information Officer, Cambridge Memorial Hospital
Darcia Pope
Vice President, Strategy, Innovation, and Planetary Health, Vancouver Coastal Health
Sonia Pagliaroli Facilitator
Director, Health Informatics Executive, Oracle Health Canada
10:30AM

Soco Ballroom BC (3rd Level)

Keynote

Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital

10:30 AM - 10:50 AM (20 mins)

Stewart Wong Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital

Examine how Holland Bloorview Kids Rehabilitation Hospital addressed space limitations by innovatively transforming its existing facilities. Learn how core principles streamlined space allocation decisions, enabling the creation of new office and clinical areas without expanding the building footprint.

  • Faced with an expanding workforce and a space crunch, Stewart will describe how Holland Bloorview Kids Rehabilitation Hospital managed to create nearly 40 new office spaces and 7 clinical spaces (with more on their way) within their existing building footprint.
  • Uncover how the development of core principles simplified space allocation decision making.
  • See how the development of core principles simplified space allocation decision making.
10:50AM

Soco Ballroom A (3rd Level)

Refreshment Break

10:50 AM - 11:10 AM (20 mins)

11:10AM

Soco Ballroom BC (3rd Level)

Digital Health & IT Modernization

Welcome from Track Chair

11:10 AM - 11:20 AM (10 mins)

Jason Mafera Field CTO - Healthcare, IGEL
11:10AM

Kensington Ballroom (2nd Floor)

Patient Experience

Welcome from Track Chair

11:10 AM - 11:20 AM (10 mins)

Jean Aouad Executive Vice President Strategic Partnership, Petal Health
11:20AM

Soco Ballroom BC (3rd Level)

Keynote Digital Health & IT Modernization

Strategic Integration: Bridging Point-of-Care, Digital Technologies, and Critical Infrastructure for Enhanced Healthcare Delivery

11:20 AM - 11:40 AM (20 mins)

Nimira Dhalwani Chief Technology Officer, The Hospital for Sick Children

Discover how integrating point-of-care technologies, digital tools, and essential infrastructure creates a unified healthcare ecosystem. Explore solutions that improve communication, enhance data security, and enable scalable, efficient operations.

  • Examine how robust network infrastructure facilitates real-time communication and seamless data sharing across devices and systems.
  • Highlight the importance of interoperability standards and security protocols in unifying data while protecting patient privacy.
  • Discuss the role of scalable cloud platforms in supporting analytics, storage, and operational agility.
  • Evaluate effective device management strategies to ensure usability and integration within healthcare workflows.
11:20AM

Kensington Ballroom (2nd Floor)

Keynote Patient Experience

Seamless Care: Strategies for Effective Integration Across Healthcare Systems

11:20 AM - 11:40 AM (20 mins)

Dr. Lawrence Rosenberg President and CEO, Jewish General Hospital

Unlock the potential of integrated healthcare systems to improve coordination, prioritize patient needs, and enhance outcomes. Foster collaboration, embrace technology, and align operations for cohesive care delivery.

  • Break down silos by fostering teamwork across departments to enable unified care.
  • Utilize digital solutions to support continuity and coordination across diverse healthcare environments.
  • Create patient-centric care models that prioritize experiences and holistic outcomes.
  • Align operational workflows with organizational goals to ensure seamless integration and delivery.
11:40AM

Soco Ballroom BC (3rd Level)

Panel discussion Digital Health & IT Modernization

Harnessing Healthcare Data: Transforming Daily Information into Actionable Insights for Improved Patient Outcomes

11:40 AM - 12:10 PM (30 mins)

See how healthcare organizations can turn vast amounts of daily data into impactful, actionable insights to elevate patient care. Discover how advanced tools and real-world applications improve outcomes and make healthcare delivery more proactive and effective.

  • Discover methods for processing clinical data effectively to enhance patient care and drive measurable improvements.
  • Examine the transformative role of predictive analytics and AI in turning real-time data into proactive healthcare solutions.
  • Highlight practical examples of data-driven decisions leading to significant advances in patient outcomes.
  • Explore the integration of advanced technologies with existing systems to unlock the full potential of healthcare data.
Dr. Peter Rossos
Chief Medical Information Officer, University Health Network
Gina Johar
Chief Information Officer, City of Kingston
Dr. Chris McIntosh
Scientist, Techna Institute, University Health Network
Todd Crosslin
Industry Principal, Healthcare & Life Sciences, Snowflake
Jason Mafera Facilitator
Field CTO - Healthcare, IGEL
11:40AM

Kensington Ballroom (2nd Floor)

Panel discussion Patient Experience

Confronting the Healthcare Workforce Crisis: Recruitment, Retention, and Training Initiatives for a Sustainable Futurelled Worker Shortage in Healthcare

11:40 AM - 12:10 PM (30 mins)

Address the ongoing healthcare workforce shortage by examining innovative approaches to recruitment, retention, and training. Discover how to build a resilient workforce through strategic initiatives that prepare for future challenges and support employee well-being.

  • Redesign recruitment efforts to attract skilled professionals and address burnout within a strained workforce.
  • Implement creative training programs that upskill current staff and prepare emerging healthcare professionals to meet evolving demands.
  • Foster a positive and supportive workplace culture to reduce turnover and enhance job satisfaction in high-stress environments.
  • Explore sustainable workforce strategies that balance immediate needs with long-term healthcare delivery goals.
Danielle Sanagan
Chief Human Resources Officer/VP People Servces, Trillium Health Partners
Myfanwy Marshall
Vice President, People and Experience, Centre for Addiction and Mental Health
Julian Wong Facilitator
Director of Partnerships, Petal
12:10PM

Soco Ballroom BC (3rd Level)

Industry Insights Digital Health & IT Modernization

Medical AI Scribes - Opportunities, Risks and Challenges

12:10 PM - 12:30 PM (20 mins)

Mona Datt CEO, Loom Analytics

AI scribes are changing how clinicians document care, but with innovation comes complexity. This session will explore:

  • Current state of Medical AI Scribes
  • Risks with Medical AI Scribes from a few recent cases
  • Opportunities beyond family medicine
  • Challenges with large-scale adoption

Join us to examine the real-world impact, recent lessons, and what’s next for AI-driven documentation across healthcare.

12:10PM

Kensington Ballroom (2nd Floor)

Industry Insights Patient Experience

Navigating Uncertainty: Healthcare Hiring in Canada’s Evolving Labour Market

12:10 PM - 12:30 PM (20 mins)

Brendon Bernard Senior Economist, Indeed Canada

Hiring for healthcare roles can be very rewarding but comes with some challenges — which are further amplified by external forces affecting both potential employees and recruiters. Join Brendon Bernard, Senior Economist at Indeed, for an insightful session on the Canadian labour market and its impact on healthcare hiring, delving into:

  • The current state of the Canadian labour market amid growing economic and political uncertainty.
  • The unique hiring challenges facing Canadian healthcare employers.
  • What job seekers, especially those pursuing careers in healthcare, are prioritizing in today’s job market.
12:30PM

Soco Ballroom A (3rd Level)

Lunch Break

12:30 PM - 1:30 PM (60 mins)

1:30PM

Soco Ballroom BC (3rd Level)

Digital Health & IT Modernization

Welcome Back from the Track Chair

1:30 PM - 1:40 PM (10 mins)

Jason Mafera Field CTO - Healthcare, IGEL
1:30PM

Kensington Ballroom (2nd Level)

Patient Experience

Welcome Back from the Track Chair

1:30 PM - 1:40 PM (10 mins)

Jean Aouad Executive Vice President Strategic Partnership, Petal Health
1:40PM

Soco Ballroom BC (3rd Level)

Fireside Chat Digital Health & IT Modernization

Digital Infrastructure = Patient Care: The Right Story for the Right Audience

1:40 PM - 2:00 PM (20 mins)

Darlene Dasent Executive Vice President & Chief Financial Officer, University Health Network
Paul Truscott Chief Financial Officer, North York General Hospital

  • Exploring how digital investments impact patient care and the growing influence of AI and patient expectations
  • The importance of strategic storytelling and developing the case for digital investments in the complex landscape of healthcare funding
  • The power of partnerships: how big and small hospitals can invest in critical digital innovation through collaboration
1:40PM

Kensington Ballroom (2nd Level

Keynote Patient Experience

Enhanced Patient Care Through Digital Twin Technology

1:40 PM - 2:00 PM (20 mins)

Prof. Liesbet Geris Director, VPH Institute, Belgium

Digital twin technology enables personalized Explore how digital twin technology is reshaping healthcare by simulating real-time patient scenarios to improve treatments and outcomes. Discover its applications in personalized medicine, pre-surgical planning, and predictive health monitoring.

  • Examine how digital twins enable tailored treatment plans by modeling individual responses to therapies in real-time.
  • Highlight the benefits of using digital replicas of patient anatomy to enhance pre-surgical strategies and improve procedural accuracy.
  • Investigate how predictive monitoring with digital twins facilitates early detection of health risks and enables timely interventions.

Discuss the integration of digital twin systems into clinical workflows to enhance patient care and optimize resource utilization.

2:00PM

Soco Ballroom BC (3rd Level)

Panel discussion Digital Health & IT Modernization

Decarbonizing Healthcare Operations and Supply Chains

2:00 PM - 2:30 PM (30 mins)

Explore transformative approaches to reducing carbon emissions in healthcare operations while maintaining high standards of patient care. Integration of sustainable practices, innovative technologies, and efficient systems to achieve greener healthcare environments will be touched in this session.

  • Investigate the integration of renewable energy sources, advanced energy-efficient systems, and smart technologies to lower carbon footprints without disrupting clinical services.
  • Analyze how optimized facility designs, HVAC upgrades, and smart layouts can improve energy use, streamline workflows, and support better patient outcomes while adhering to safety standards.
  • Discuss practical methods for incorporating sustainable operations, such as minimizing the environmental impact of sterilization, maximizing equipment efficiency, and adopting eco-friendly care protocols.
  • Examine the broader benefits of sustainability initiatives, including cost savings, regulatory compliance, and enhanced operational resilience.
Clifford Harvey
Joint VP Redevelopment, Grand River Hospital/ St. Mary’s General Hospital
Andrew Blair
Vice President, Corporate Redevelopment & Facilities Management, Baycrest Centre for Geriatric Care
Jason Mafera Facilitator
Field CTO - Healthcare, IGEL
2:00PM

Kensington Ballroom (2nd Level)

Panel discussion Patient Experience

Digital Twins for Healthcare Facilities Management: Elevating Maintenance Strategies, Optimizing Resource Allocation, and Ensuring Operational Excellence

2:00 PM - 2:30 PM (30 mins)

Discover how digital twins are transforming facilities management by advancing maintenance practices, optimizing resource distribution, and enhancing operational performance. Learn how these technologies enable smarter, more sustainable healthcare environments.

  • Examine how digital twins support predictive maintenance and continuous monitoring, minimizing system disruptions and enhancing reliability.
  • Explore their role in improving energy efficiency and resource allocation, delivering cost savings and promoting sustainability.
  • Highlight how digital twin technology aids in strategic space planning and adherence to safety regulations, improving patient flow and facility effectiveness.
  • Discuss the broader impact of digital twins on achieving operational excellence in dynamic healthcare settings.
Sharat Chandra
Vice President, Strategic Capital Investments and Facilities, Fraser Health Authority
Ian McDermott
Vice President, Facilities and Capital Development, Sinai Health
Dr. Seungjae Lee
Director, Intelligent and Interactive Buildings Lab, University of Toronto
Robert Hofmann
Director, Redevelopment Projects, West Lincoln Memorial Hospital & Juravinski Hospital Project, Hamilton Health Sciences
Yan Desjardins-Beaurivage Facilitator
Vice President of Product, Petal
2:30PM

Soco Ballroom BC (3rd Level)

Keynote Digital Health & IT Modernization

Elevating Organizational Efficiency: Leveraging Data to Drive Strategic Insights and Operational Excellence in Healthcare

2:30 PM - 2:50 PM (20 mins)

Kimberley Hill Director, Data Governance and Enterprise Analytics, North York General Hospital

Discover how North York General Hospital improved organizational efficiency through data integration, streamlined processes, and empowering staff with actionable insights. Gain valuable lessons on leveraging technology to enhance resource management and operational performance.

  • Highlight how accurate data collection drives better workflows, supports resource optimization, and enhances operational outcomes.
  • Examine the benefits of consolidating data systems across departments to reduce redundancies and improve organizational coordination.
  • Discuss how providing staff with advanced tools and training helps them utilize data insights to simplify tasks, reduce inefficiencies, and enable informed decision-making.
  • Explore strategies for empowering teams with analytics to drive innovation and elevate organizational success.
2:30PM

Kensington Ballroom (2nd Floor)

Fireside Chat Patient Experience

Harnessing Leading Edge Technologies for Greater Global Medical Collaboration: Revolutionizing Healthcare Beyond Borders

2:30 PM - 2:50 PM (20 mins)

Uncover how advanced technologies are transforming global medical collaboration, enabling seamless cooperation among healthcare experts and enhancing patient care worldwide.

  • Explore how AI-powered systems, telemedicine, and digital platforms create opportunities for real-time collaboration between global medical professionals.
  • Highlight the role of virtual and augmented reality in facilitating immersive training programs and supporting complex procedures remotely.
  • Discuss how global research networks and digital tools accelerate medical breakthroughs and improve healthcare delivery across borders.
  • Examine the significance of technological partnerships in fostering innovation and advancing healthcare systems worldwide.
Amelia Hoyt
Chief Information Officer, Michael Garron Hospital
Dr. Glen Geiger
Chief Medical Information Officer, The Ottawa Hospital
Julian Wong Facilitator
Director of Partnerships, Petal
2:50PM

Soco Ballroom BC (3rd Level)

Industry Insights Digital Health & IT Modernization

Securing Healthcare from the Inside Out: Simplifying Zero Trust with Akamai Guardicore Segmentation

2:50 PM - 3:10 PM (20 mins)

Daniel Itzhak Senior Solutions Engineer, Akamai

In healthcare, protecting patient data and ensuring system uptime are mission-critical-but traditional network security often falls short in stopping lateral movement once a threat is inside. In this session tailored for healthcare IT leaders, we'll explore how Akamai's Guardicore Segmentation Platform helps healthcare organizations implement Zero Trust principles with ease. See how Guardicore provides deep visibility across hybrid environments, simplifies segmentation down to the process level, and enables fast containment of threats-without disrupting clinical workflows. Learn how leading hospitals and health systems are using Guardicore to meet compliance requirements like HIPAA, secure legacy systems, and safeguard electronic health records (EHRs) in today's increasingly complex IT environments.

2:50PM

Kensington Ballroom (2nd Floor)

Industry Insights Patient Experience

Smarter Care, Stronger System: Leveraging Technology to Bridge Resource Gaps in Public Healthcare

2:50 PM - 3:10 PM (20 mins)

Sachin Aggarwal Chief Executive Officer, Think Research
Sameer Masood, MD MPH FRCPC Emergency Physician and Director of ED Quality, Safety and Innovation, University Health Network

  • Explore how digital tools are being used to triage patients between in-person and virtual care, easing pressure on emergency departments.
  • Learn how technology empowers the public sector to optimize limited resources while improving patient outcomes.
  • Understand the critical need to break down silos across Canada’s healthcare workforce for more coordinated, efficient care.
3:10PM

Soco Ballroom BC (3rd Level)

Panel discussion Digital Health & IT Modernization

Empowering Healthcare Through Secure Infrastructure: Advancing Interoperable Systems for Efficient Data Sharing Across Global, Regional, and Local Collaborations

3:10 PM - 3:40 PM (30 mins)

Uncover how secure, scalable infrastructure supports efficient data exchange in healthcare, fostering collaborations at every level while maintaining stringent security and compliance standards.

  • Discuss the collaborative efforts of policymakers, technologists, and healthcare professionals in building scalable systems that enable seamless data sharing across diverse healthcare networks.
  • Examine robust cybersecurity measures and regulatory frameworks designed to safeguard sensitive healthcare information while facilitating interoperability.
  • Explore the integration of emerging technologies that enhance data consistency, promote cross-border collaborations, and protect the integrity of healthcare systems.
  • Highlight successful implementations of interoperable systems that demonstrate improved collaboration, operational efficiency, and secure information exchange.
Skerdi Cerga
Chief Technology and Security Officer, Trillium Health Partners
Emerson Rajaram
Chief Information Security Officer, Wellington-Dufferin-Guelph Public Health
Jason Mafera Facilitator
Field CTO - Healthcare, IGEL
3:10PM

Kensington Ballroom (2nd Floor)

Panel discussion Patient Experience

The Impact of Point-of-Care Technology on Quality and Outcomes

3:10 PM - 3:40 PM (30 mins)

Uncover how advanced point-of-care tools are enhancing the precision, efficiency, and accessibility of healthcare delivery, leading to improved outcomes for patients and providers alike.

  • Examine how AI-powered diagnostic tools and advanced imaging systems enable more accurate and faster diagnoses, enhancing treatment precision.
  • Highlight the advantages of real-time health monitoring in empowering patients to actively manage their conditions and enabling timely medical interventions.
  • Discuss the role of point-of-care innovations in streamlining workflows, reducing delays, and fostering better collaboration among healthcare teams.
  • Explore how these technologies contribute to reducing hospital admissions and emergency room visits by promoting preventative care and efficient treatment delivery.
Krista Jangaard
President and CEO, IWK Health
Ted Scott
Vice President Innovation and Partnerships, Hamilton Health Sciences
Dr. Alan Forster
Director, Innovation, Performance, and Quality, McGill University Health Center
Dionne Sinclair
VP Clinical Operations & Chief Nursing Executive, CAMH
Cindy Carvalho Facilitator
VP of Marketing and Growth, Petal Health
3:40PM

Soco Ballroom BC (3rd Level)

Digital Health & IT Modernization

Closing Remarks from the Chair

3:40 PM - 3:50 PM (10 mins)

Jason Mafera Field CTO - Healthcare, IGEL
3:40PM

Kensington Ballroom (2nd Floor)

Patient Experience

Closing Remarks from the Chair

3:40 PM - 3:50 PM (10 mins)

Jean Aouad Executive Vice President Strategic Partnership, Petal Health
3:50PM

Soco Ballroom A (3rd Level)

Networking Reception

3:50 PM - 4:50 PM (60 mins)

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