This keynote will present findings from the 2025 Census and explore how these insights are shaping support programs, informing government policy, and helping councils respond proactively to emerging issues.

Practical use cases for improving efficiency, streamlining processes, and enhancing customer experiences

Panel of experts discussing real-world applications of AI, data analytics, and digital tools in council operations.

• How AI and digital tools can enhance operational efficiency, creativity, and service delivery in councils.
• The impact of technological innovation on workforce culture, engagement, and upskilling.
• Key risks and strategies for managing cybersecurity, compliance, and change during digital transformation.

Derek Madden

Chief Executive Officer, Moorabool Shire Council

Patrick Dillon

General Manager Innovation and Engagement, Bass Coast Shire Council

Sasha Lord

Program Director, Hume City Council

Karen Abey

Director Strategic and Regulatory Services, City of Hobart

Building scalable, secure systems to support long-term growth and resilience.

• Implementing advanced AI tools and modern digital platforms, alongside cloud migration and cybersecurity upgrades.
• Upskilling staff, embedding agile practices, and fostering a digital-first culture to support innovation.
• Driving transformation initiatives that are reshaping council operations for more efficient, responsive, and forward-thinking service delivery.

This panel explores the complex challenges facing Victorian councils today. Drawing on insights from mayors and CEOs, alongside a representative from the VLGA, the discussion will highlight the differing perspectives of councillors and council officers, how they collaborate under pressure, and practical strategies for maintaining performance, trust, and community impact.

• Managing budget constraints, cost shifting, and resource pressures
• Balancing rising community expectations with operational realities
• Navigating reform and exploring, strategies for collaboration
• Maintaining performance, trust, and community impact in challenging environments

Kathryn Arndt

Chief Executive Officer, The Victorian Local Governance Association

Lucy Roffey

Chief Executive Officer, Glen Eira City Council

Dale Dickson

Chief Executive Officer, City of Stonnington