Documents and forms are still at the core of government work - powering everything from citizen services to internal operations. But many agencies are held back by outdated systems that weren’t built for today’s digital demands, making it harder to scale, innovate and deliver better outcomes.

This session will explore how modernising document infrastructure — particularly around PDF and form management — can unlock real value across the public sector. Rather than viewing document management as an administrative task, leading agencies are repositioning it as a strategic enabler that supports accessibility, digital equity, workforce productivity and long-term ICT sustainability.

Through strategic insight, practical frameworks and real-world case studies, we will examine:

• The evolving role of PDFs in an era focused on accessibility, automation and agile service delivery
• The cost and capability risks of continuing to rely on legacy document tools
• A digital maturity model for document lifecycle management — from equitable staff access to automation and integration
• Lessons from Australian councils and agencies already rethinking their approach

Designed for government leaders, ICT strategists and transformation professionals, this session offers a fresh perspective on document management — not as a cost burden, but as a catalyst for public value and digital resilience.

With real-world examples from agencies already rethinking their approach, this webinar offers practical ways to assess where you are today and how to move toward smarter, more sustainable PDF and eSigning solutions.