Industry Trends

Sustainable IT Service Management (ITSM) for the Public Sector
Government departments and organisations are ideally about providing services to citizens. Obviously, they are mostly about implementing the work of the government, but if that can be achieved in a way that benefits the citizens too, then that is the ultimate aim. To achieve the dual goals, Revenue NSW began the “Assured Revenue program, which has three goals:” The program is designed to “remove friction across the system” and began in September 2020. Since then, Revenue NSW has “conducted 54 interviews and 13 workshops with individual and business customers across NSW, other part of Australia and even overseas,” including with …

6 Jul 2021
Whitepapers & Reports

Identifying API use cases in government
Many government departments are either planning their API participation or currently on the journey. And while they may be looking at specific use cases for API implementation, the question still arises: what are the other potential uses within their industry? API is the acronym for Application Programming Interface – a software intermediary that allows two applications to talk to one other. Originally, APIs were often extremely complicated and not really meant for wide consumption. With this traditional view of APIs, it would be easy to see how API implementation could be seen as too complex to be of widespread benefit …

18 May 2021
Industry Trends

Driving Efficiency Through Hyperautomation
For an organisation like Revenue NSW, this is a particularly important thing to be focussed on, particularly since they are the state’s main revenue management agency, “responsible for $27 billion of the state’s revenue in 2019/20, or about a third of all NSW finances.” They operate in five locations across the state and regularly look for ways of automating processes whilst also ensuring consistency across their five offices. Using robotics is one way of doing that, but in essence, robotics is part of “a broader suite of hyper-automation that also includes system to system integration across the organisation,” all of …

10 May 2021
Industry Trends

5 ways cloud can improve government innovation
At its core, innovation is what fuels change. It is discovery that enables government to do more with less, advance economic and national security, and transform public service. Cloud innovation allows government agencies the opportunity to deliver on their mission objectives and achieve a positive citizen response. Here are five ways cloud can enhance government innovation and create a better outcome for all involved. In recent years, technology has enabled government agencies to generate vast amount of data that can be used in many ways. The amount of data being generated and stored has increased significantly – how do departments …

5 May 2021
Industry Trends

How DevOps and DevSecOps help government agencies achieve their goals
The rapid shift to remote work saw plenty of unexpected benefits; from higher meeting attendance to greater trust and flexibility, there have been plenty of positives. However, at the same time, the telework infrastructure has exposed several weaknesses. Whether it’s an increase in cyberattack risk to traffic overload, there are plenty of challenges facing government agencies today. DevOps and DevSecOps may be the key to solving some of these challenges for government agencies. Both of these focus on creating new solutions for complex software development processes within an agile framework. While it is not a fixed methodology, automation and a …

23 Apr 2021
Industry Trends

Edge Computing for Government
To succeed and thrive in our modern world, every organisation needs to constantly be thinking about improvement and growth. That doesn’t necessarily mean expansion. It means growing the knowledge base and using technology to better serve clients, customers or constituents. This is as true for the public sector as it is for any other kind of business. Public sector institutions however, especially large ones answerable to government, are sometimes constrained by what they can do, but that doesn’t have to be the case. Currently it is almost entirely one-way traffic. People in precarious situations call triple zero. “We want people …

9 Apr 2021
Industry Trends

Blockchain Application
In our ever-changing world, there is a constant quest to make things easier, better, smarter. One of the manifestations of that in recent years is in the form of disruptive technologies, which has largely led to the gig economy. Where would we be without Uber, Airbnb, Ebay, Twitter or Amazon? One of the original disruptors was blockchain, or more accurately, distributed ledger technology (DLT), which is the tech behind it. In essence, DLT is a decentralised database managed by multiple participants, and Blockchain is a type of DLT which records information in a digital transactional chain, in a way that …

9 Apr 2021
Whitepapers & Reports

Hybrid IT and Cloud Computing
All organisations, particularly large public sector organisations, produce vast amounts of information and data. Storing this data securely, reliably and accessibly is critical, but legacy storage systems are not as reliable or as robust as they need to be. Thus cloud storage on the internets is a solution that may be viable for some. This paper follows the data and cloud computing journeys of three organisations from three jurisdictions. Cloud computing is still in its infancy so hybrid forms of storage are preferred solutions in most instances, but these examples show what is possible and how quickly organisations can embrace …

8 Apr 2021