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Whitepapers & Reports

Collaborating for an Innovative Victorian Future

For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
11 Sep 2023
Flag of Australia
Interviews

Q&A with Code for Canada

Public Sector Network Canada has an ongoing partnership with Code for Canada who is a national nonprofit with a vision that everyone in Canada, regardless of who they are or where they live, has access to inclusive, accessible and effective digital solutions. We asked them a few questions about trends within the government, barriers, and where they see C4C heading in the future.
Madeson Darcy Madeson Darcy
IT Modernization and Cloud
Public Sector Network logo
8 Sep 2023
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Whitepapers & Reports

Public Sector Data Democratisation: Empowering People, Collaboration and Innovation

In our ever-evolving world, there's a growing drive to enhance data accessibility, availability, and visibility. This trend, often dubbed 'data democratisation,' encompasses various interpretations, but its core principle remains constant. To thrive and demonstrate commitment in our modern landscape, sharing data – even in a limited capacity – and fostering collaborative efforts are essential. This trend isn't a one-off; it's set to continue expanding and shaping the future. Consequently, there's a pressing need for individuals to become data literate and receptive to the intricacies of data capture, storage, analysis, and sharing. The Public Sector Data Democratisation: Empowering People, Collaboration and …
Nouha Elmasri Nouha Elmasri
Data, Analytics and AI
Public Sector Network logo
8 Sep 2023
Flag of Australia
Whitepapers & Reports

Leader Personality and Performance Differences in the Public Versus Private Sector

This white paper summarises research that aimed to contribute insights into this area by examining similarities and differences in the personality and multi-rater performance of executives and managers within the Australian public and private sectors.
Purva Deshpande Purva Deshpande
Workforce, Skills and Capability
Public Sector Network logo
7 Sep 2023
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On Demand

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
29 Aug 2023
Flag of Australia
On Demand

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
29 Aug 2023
Flag of Australia
On Demand

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023
Flag of Australia
On Demand

The Holistic Elements to Whole-of-Government Strategy

In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023
Flag of Australia