Insights

People, Processes & Public Service: Executive Q&A with CalHR’s Chief of Administration, Brendan Murphy

With a career spanning nearly 20 years across both the public and private sectors – CalHR's Brendan Murphy has been a leader at spearheading effective change and ensuring that his team remain motivated and engaged. With a background spanning Finance and Emergency Management – Brendan has experience and expertise that seems tailor-made for our current crisis. Originally, I was drawn to public service to help people. I started in public safety on law enforcement and corrections assignments. The draw for me was really to keep people safe, however as I understood the system more I saw the chance to impact …

Paris Armstrong Workforce, Skills and Capability

26 Jan 2022

INDUSTRY TRENDS

The importance of investing in CX in Local Government

At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …

Milena Tsitovitch General

25 Jan 2022

INDUSTRY TRENDS

2022's Top 3 Rising Cyber Threats

As Australia and New Zealand carry on the battle against Covid-19 and companies continue to move to a hybrid model of working, cybersecurity has become more important than ever. Cyber-attacks grew exponentially in 2021 and 2022 looks set for more of the same. Below are three rising threats companies are facing in the year ahead. Ransomware attacks continue to threaten the security of critical data across the globe. Cyber criminals have exploited the pandemic by carrying out more large scale phishing attacks, affecting businesses of all sizes across Australia and New Zealand. These attacks succeed largely due to human error, …

Teresa Anderson Cyber Security and Risk Management

24 Jan 2022

INDUSTRY TRENDS

Using Wellbeing to Reimagine the Workforce of the Future

The acceleration of digital technologies, along with the need to embed wellbeing and other elements into a continuous learning approach, means that formal classroom learning is no longer the accepted practice. Capabilities such as co-design and community engagement are really important now, so much so that formal learning is no longer enough to provide the level of responsiveness and adaptation needed to meet the challenges of constant change. When embedding wellbeing into organisational culture, it is not enough to have this wellbeing be just for employees. For a successful implementation, the whole system, including the leaders of the organisation need …

Milena Tsitovitch Workforce, Skills and Capability

18 Jan 2022

INDUSTRY TRENDS

End to End Improvements within Local Government

It was clear that there was need to improve the lives of the residents of the area, and to bring them up to modern times, but until 2017 that was not a priority of the council. Things changed in 2017 because of the arrival of Diane Hood as CEO, but also because “there were a lot of issues that were immediately obvious for all to see.” One of those issues, which reverberated throughout the whole community, was that there were KPIs and plans, but “just no measurements, very slow progress and often no outcomes.” Within the office of the council, …

Milena Tsitovitch General

18 Jan 2022

INDUSTRY TRENDS

Reimagining the Future of Human Resources in the Public Sector

During the height of the pandemic, people worked remotely because they had to. In the future, “we need to reimagine how our organizations will work,” and how the people within those organizations can remain at the core. Anyone who works in HR or people management now has a “huge opportunity to drive significant change in how organizations will operate going forward.” For instance, whilst remote work was mandated for most people, “it was lived very differently for those functions that were about to lend themselves better to working remotely.” It certainly didn’t and couldn’t apply to frontline workers or those …

Paris Armstrong Workforce, Skills and Capability

15 Jan 2022

INDUSTRY TRENDS

Designing the Future Workforce through Reskilling and Upskilling

There is a commonly held belief, especially in business circles, that if you are not moving forwards then it is as if you are moving backwards. In other words, innovation, creativity and continuous improvements are necessary in order to succeed. As much as this might apply to business, it certainly applies to learning and development (L&D) too. In fact, L&D are sometimes the most necessary traits when it comes to moving forwards because both learning and development are underpinned by the latest trends and the most up-to-date information. If the goal of a business is to constantly move and improve, …

Milena Tsitovitch Workforce, Skills and Capability

11 Jan 2022

INDUSTRY TRENDS

Council Highlight: Town of Claremont

The Town of Claremont is the local government authority for the riverside suburbs of Claremont and Swanbourne, located just 9kms from the Perth city centre. Like many boutique local governments, the Town provides a wide range of community facilities and assets such as an Aquatic Centre, Hub & Library, regional Museum, lake, foreshore, as well as infrastructure to support a thriving town centre and several schools. The Town of Claremont is facing similar challenges to most local governments; budget and funding challenges, pressure on housing and density; changing community expectations and attracting and retaining the talent needed to deliver the …

Milena Tsitovitch General

11 Jan 2022