Insights

The Biggest Corporate Service Priorities for 2021

Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.

Rosie Fea General

24 Nov 2020

WHITEPAPERS & REPORTS

Preparing Your Department for the Next Wave of Data Analytics - Interview with Dame Diane Robertson

While the public sector recognises the use of data as a strategic advantage, many Agencies and Departments; mired by legacy systems, limited economic surplus, security and privacy concerns, and inaccurate or incomplete records, struggle to make this a reality. Especially regarding 2020 and the shift to business now being increasingly conducted digitally, why is poor information management or lack of information management frameworks risky? “Poor information systems and poor management of information systems can impact organisations ability to provide services in a reliable and consistent manner. For social and health services poor systems and poor management can impact on people’s …

Rosie Fea

10 Nov 2020

WHITEPAPERS & REPORTS

Improving Employee Experience in 2020

This paper follows three pathways towards effective engagement – defining and articulating an organisation’s purpose and values, developing employee advocates for engagement, and pivoting during the pandemic to embed employee engagement within an organisation. All three are different but related, and all three present lessons that others across the public sector can use to build up and embed their own employee engagement.

Public Sector Network Workforce, Skills and Capability

3 Nov 2020

INDUSTRY TRENDS

Digitising Government Corporate Services: Overcoming Challenges

Shared service transformation – been there, done that? Well then, what’s next? We’ve put together a little slideshow to discuss how you can further mature shared services with emerging digital tools. What opportunities exist in a shared services 2.0 world, and what challenges stand in your way in a unique government environment.

Neboneid Hamoo General

3 Nov 2020

INTERVIEWS

Building Procurement Resiliency: Three Experts Weigh In

Nothing quite like a global pandemic to force us reassess processes, hey? In the procurement and supply chain space – which was hit hard in the early days of the pandemic – 2020 was undoubtedly a turbulent year, shining a light on SRM processes, overall resiliency and forcing a reassessment of contract and supplier relationship management processes which for years operated under a ‘set and forget’ approach. With procurement professionals at all tiers of government now understanding the need to reassess contract management processes and build resiliency, we’ve rounded up some top tips from local and international procurement experts to …

Neboneid Hamoo General

3 Nov 2020

WHITEPAPERS & REPORTS

Fraud and Cybercrime Case Study by AU & UK experts

Enhancing operational efficiency and customer satisfaction across all contact channels In our modern world, given the pervasiveness of technology and digital connectedness, cybercrime and fraud are on the rise, both in Australia and globally. We are constantly evolving and becoming more adept at using the available technologies, especially since the start of the pandemic, but so are the agencies that monitor and police them. This report presents the views of two Australian agencies as well a UK agency, all who are at the apex of the fight against cybercrime and fraud.

Public Sector Network Cyber Security and Risk Management

28 Oct 2020

WHITEPAPERS & REPORTS

Improving Patient Outcomes and Experience

Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers.

Neboneid Hamoo General

23 Oct 2020

WHITEPAPERS & REPORTS

Delivering the Future Sustainable Smart City 2020

Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, and as technologies develop.

Neboneid Hamoo General

23 Oct 2020