Whitepapers & Reports

APIs in the Public Sector
Public sector institutions largely exist to improve the lives of citizens, and Application Programming Interfaces (APIs) are a technology that can assist in achieving that goal. This paper follows the journeys of three public sector experts as they developed and use API tech to improve services and improve the lives of citizens. APIs can make things more integrated, can allow for the secure sharing of information across jurisdictions, can reduce duplication and operational costs, and ultimately, can improve government services and change lives. The lessons from these journeys can be applied across public sector institutions everywhere.

22 Jul 2021
Interviews

Speaker Spotlight: Andrew Tongue, Deputy Secretary Biosecurity Compliance
We are working on the assumption we will have a major pest or disease incursion this decade. Therefore, we are looking to ensure our preparedness, response and recovery systems are strong. This involves “defence in depth”; having a multi-layered system to deal with threats pre-border, at the border, and post-border. We need to work closely with all our stakeholders, including the general public, to identify and mitigate biosecurity risks.

21 Jul 2021
Industry Trends

The importance of cloud in government
Hybrid IT and cloud have become critical in the digital transformation of government. When implemented effectively, Hybrid IT and cloud services present many opportunities, including flexibility, improved collaboration and scalability. While cloud adoption is accelerating, there are still barriers preventing government from capitalising on the hybrid IT economy. In the government sector, many Australian agencies are adopting cloud services to facilitate digital transformation. But while IaaS, SaaS and cloud-first are increasingly common today, many government agencies still find it difficult to move their core systems to the cloud, and to modernise, manage and secure their complex hybrid cloud and IT …

21 Jul 2021
Industry Trends

Hospital Management Improvement
In many ways, the pandemic has been disastrous for the whole country, particularly for Victoria which has had multiple outbreaks and significant periods of lockdown and restrictions. Yet at the same time, because the pandemic has exposed gaps and blockages in the way certain public sector institutions operated, there have been some positive outcomes too. “We want to get to a point that how people experience the public health system shouldn’t depend on where they live. We’re very keen to make sure that regardless of where you are located or whether or not you are on a waiting list, you …

16 Jul 2021
Industry Trends

Implementing human-centred design to achieve better long-term patient outcomes
All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …

16 Jul 2021
Industry Trends

3 reasons to focus on technology improvements in council
The digitisation of services is an inevitable part of council’s transformation. The strategic use of digital technologies can have a myriad of benefits that are not just limited to one department or service. Modern citizens expect their councils to be fluid with regards to how they provide a service. Just like with any other organisation, council customers expect to be able to access and interact with required services online, and on demand. For many customers – driven particularly by the younger generation as well as a global pandemic – the options of in- person, paper-based or even over-the-phone services are …

14 Jul 2021
Industry Trends

How enterprise architecture can establish a framework for transformation in government
Governments in this era are facing demands for enhanced and better-quality citizen service delivery, making IT modernisation and digital transformation critical. In a world where agility and innovation are highly valued, enterprise architecture is a key element in this transformation. Enterprise architecture is the process by which organisations standardise and organise IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernisation of IT as a department. Essentially, enterprise architecture help organisations structure IT projects and policies to achieve desired business results, as well as stay on top of industry trends disruptions using architecture …

14 Jul 2021