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INDUSTRY TRENDS
Innovating Digital Service Delivery to Streamline Processes and Improve Operational Efficiency

Innovating Digital Service Delivery to Streamline Processes and Improve Operational Efficiency

The role of any local government is to provide services to their citizens, and local governments are particularly adept at that because “we are the closest government entity to the community; we deal with our residents on a day-to-day basis.” The City of Stonnington has “over 115,000 residents and many visitors coming to our famous streets and shopping districts.” As such, they have “over 100 different services and the equivalent of 34 separate small businesses,” all under the banner of one entity. However, until they started this transformation journey “three or so years ago,” most of these areas didn’t have …

Madeson Darcy General
8 Sep 2022
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INDUSTRY TRENDS
Digital Transformation Focus of NSW Government

Digital Transformation Focus of NSW Government

Mr Chapman also said cyber security was not set and forget, with the showcase to look at ways Cyber Security NSW could engage with industry and continue its mission to strengthen government cyber security capabilities and standards. As cyber threats evolve, it makes sense for our response to also evolve. The NSW Government has an important role in setting the standards and requirements for cyber security within our State. It is critical we continue to listen and work with industry and experts to maintain and enhance cyber security capabilities and ensure we safeguard customer and government information, protect critical assets, …

Public Sector Network Cyber Security and Risk Management
8 Sep 2022
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INTERVIEWS
Q&A with Jennifer Bush - Chief Information Security Officer, Office of Information Security, Texas Department of Family and Protective Services 

Q&A with Jennifer Bush - Chief Information Security Officer, Office of Information Security, Texas Department of Family and Protective Services 

My favorite part of cyber security is that no two days are the same! I enjoy the variety problems, projects, and challenges we’re presented and finding creative solutions to helping IT and our partners achieve their goals. I also enjoy the never-ending learning part of cybersecurity. This career field definitely keeps you on your toes and pushes you to be a better version of yourself day after day. Our knowledge, expertise and real-world experiences are constantly leaned on to help businesses make the best decisions for the business from a security perspective. Modernization of our legacy systems is a priority …

Holly I. Cyber Security and Risk Management
2 Sep 2022
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WHITEPAPERS & REPORTS PARTNER CONTENT
Automation Now & Next Annual Report 2022

Automation Now & Next Annual Report 2022

Automation Now & Next 2022 provides insights unavailable from any other data set as it is tightly focused on intelligent automation and how businesses are embracing—and succeeding—in the Automation Economy. This is a unique and comprehensive look at the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers—nearly 5,000 voices from across industries and regions. Since this report is the third edition, we can also now discern meaningful trends and shifts in how organizations are using automation today and plan to use it in the future.

Sidney Yao IT Modernization and Cloud
Automation Anywhere logo
1 Sep 2022
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INTERVIEWS
Exclusive Interview – Stephanie Delgado, CEO & Founder, DataCents Analytics 

Exclusive Interview – Stephanie Delgado, CEO & Founder, DataCents Analytics 

I am currently the CEO and Chief Data Office of DataCents Analytics, LLC. My company provides three services: Fractional Chief Data Officer/data science on demand services, social impact analyses like economic impact analyses, and data monetization services with a focus on data coming from the public sector. I’m an applied economist by training, and I’ve moved back and forth between the public, private and entrepreneurial spaces. What I love about my job is that I spend most days making people happy. There is so much data in so many different places in the public sector, but people either don’t know …

Holly I. Data, Analytics and AI
1 Sep 2022
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INDUSTRY TRENDS
Redefining HR Functions Amid the Evolution of the Workplace

Redefining HR Functions Amid the Evolution of the Workplace

The main point is that the pandemic shone a light on the need to ensure greater engagement and empowerment of employees. Almost for the first time, employees realized that they are in charge of their own destinies, so Martina Mangion says, we as HR teams need to be more competitive in how we attract, recruit, engage with and retain those employees. People now move laterally not just upwards if a competing role has better conditions or benefits. So upskilling has also become more important than ever before. On top of that, it is crucial that we have a diverse workforce …

Paris Armstrong Workforce, Skills and Capability
1 Sep 2022
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INDUSTRY TRENDS
Strategies to Attract and Retain the Next Generation of Leaders for Tomorrow’s Public Sector

Strategies to Attract and Retain the Next Generation of Leaders for Tomorrow’s Public Sector

In the forgotten past, people were happy to have a job and often stayed in their roles for many years even if they didn’t really enjoy what they were doing. In the last few decades this started to change and now, especially after the pandemic, the job alone is not enough to sustain employees. It is about the workforce and the workplace as much as the work itself. For instance, the demographics of most workplaces will soon change with the retirement of the baby-boomers and incoming of the next generation who have a different priority as they join the workforce. …

Paris Armstrong Workforce, Skills and Capability
31 Aug 2022
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INTERVIEWS
Speaker Spotlight Q&A: John Kaschak, Executive Deputy Secretary at Pennsylvania Department of Revenue

Speaker Spotlight Q&A: John Kaschak, Executive Deputy Secretary at Pennsylvania Department of Revenue

Conversely, COVID has led to a lot more emails and far fewer face-to-face interactions. And, despite leveraging technology such as Skype, Teams, etc. relationship and team building is much harder. Onboarding and training of new personnel have been more difficult. And we’ve learned that departmentwide communication has had its challenges. Employee awareness and engagement have suffered a bit.

Knia Pablo Data, Analytics and AI
27 Aug 2022
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