Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Clear
INDUSTRY TRENDS
Workplace Wellbeing & Experience in a Post-Pandemic World

Workplace Wellbeing & Experience in a Post-Pandemic World

2020 has gotten a lot of hate. Instead of bashing the year that was some more (although it probably deserves it), I’m here to focus on something positive that 2020 bought us – an accelerated focus on workplace wellbeing & employee experience. For maybe the first time in human history we’re seeing positive developments in terms of how we work. Flexibility, mental health and overall human experience are being put ahead of mere output. Earlier this month we held the Workplace Wellbeing & Employee Experience virtual event, which was attended by almost 200 APS professionals. We surveyed our attendees to …

Lily Stokes General
26 Mar 2021
Flag of Australia
INDUSTRY TRENDS
Highlight Reel: Workforce Transformation in the Public Sector

Highlight Reel: Workforce Transformation in the Public Sector

Like so many organizations, the City of Hamilton in the Province of Ontario experienced tremendous turmoil in 2020 as a result of COVID-19. Nenzi Cocca, the Director of Human Resources (HR) Systems & Operations at the City of Hamilton, says that the pandemic brought with it “a number of unexpected challenges when bringing on new employees, and we had some employees that were retiring too.” Very quickly “we had to figure out a way to make sure that knowledge transfer happened as seamlessly as possible.” This was particularly important because the HR division is one of the most important. “I …

Rosie Fea General
26 Mar 2021
Flag of Canada
INDUSTRY TRENDS
4 Top Tips - Process Excellence and Robotic Process Automation

4 Top Tips - Process Excellence and Robotic Process Automation

Process Excellence for councils can be as simple as streamlining existing processes, reducing silos and reducing the number of work steps and staff involved. Other ways of improving processes is by implementing new technologies such as robotic process automation. Overall the aim is to improve efficiencies, cost effectiveness and customer service and experience. Here are some top tips for you to roll out at your council.

Teresa Anderson General
25 Mar 2021
Flag of Australia
WHITEPAPERS & REPORTS
Balancing innovation, security and compliance in the health sector

Balancing innovation, security and compliance in the health sector

Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings in health system performance. Concurrently, cybersecurity challenges have been mounting. Threats are becoming more sophisticated, while our growing reliance on digital technology creates new risks. It was only a matter of time before those trajectories collided. While this trend predates and transcends the COVID-19 pandemic, the events of 2020 have sharpened a focus on how healthcare delivery and clinical research intersect with cybersecurity. Read the full paper to examine the three-pronged …

Rosie Fea General
24 Mar 2021
Flag of Australia
INTERVIEWS
Women in Leadership Spotlight Series: Stephanie Delgado, Senior Program Manager of Insight & Analytics - GovSpend

Women in Leadership Spotlight Series: Stephanie Delgado, Senior Program Manager of Insight & Analytics - GovSpend

In addition to being a featured guest speaker at PSN's upcoming 'Big Data & Actionable Analytics' virtual event, Stephanie Delgado is the Senior Program Manager of Insight and Analytics for GovSpend - a company which aggregates public sector spending for all levels and types of public sector agencies. Outside of her 9-5, she is a contributor for Forbes Ignite (check out her piece on the Future of Work she wrote for Medium last year.) Stephanie has a Master’s Degree in Economic Management & Policy, and focuses on finding quantitative ways to measure qualitative variables. She also has a Finance/Admin Section …

Paris Armstrong Workforce, Skills and Capability
22 Mar 2021
Flag of United States
WHITEPAPERS & REPORTS
Future Policing

Future Policing

The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own behaviours, attitudes and practices.

Neboneid Hamoo General
17 Mar 2021
Flag of Australia
WHITEPAPERS & REPORTS
IoT in the Public Sector: How We Can Work to Build a Secure and Ethical Network of 'Things'

IoT in the Public Sector: How We Can Work to Build a Secure and Ethical Network of 'Things'

The Internet of Things (IoT) could, and ultimately will, profoundly transform the public sector by altering how government entities gather data and information. Tech analyst company IDC predicts that by 2025 there will be a total 41.6 billion connected IoT devices influencing the way we build, manage and exist in our cities and spaces.The IoT alliance NZ suggests that IoT ‘could soon be as commonplace as electricity in the everyday lives of people in OECD countries.’ The adoption of this techy web of things could see increased productivity for New Zealand government processes and decision making. Therefore, transforming economic and …

Rosie Fea
16 Mar 2021
Flag of New Zealand
INTERVIEWS
Women in Leadership Spotlight Series: Amy Hess, Chief of Public Safety, Louisville Metro Government

Women in Leadership Spotlight Series: Amy Hess, Chief of Public Safety, Louisville Metro Government

As the Chief of Public Safety for Louisville Metro Goverpublic sector network woman speakers imagenment, I oversee four departments: Police, Fire, Corrections, and Emergency Services. Together, these agencies comprise about 2,500 employees and a budget of $369 million. I previously served as a Special Agent in the Federal Bureau of Investigation (FBI), with assignments in Kansas City, Louisville, Tucson, Afghanistan, Memphis, Quantico, and Washington, DC. At the time I left the FBI in 2019, I was the highest-ranking woman and the only person to have served twice as Executive Assistant Director. I loved working for the FBI because I believe …

Paris Armstrong Workforce, Skills and Capability
16 Mar 2021
Flag of United States

Recommendations

Innovate Victoria 2025 Key Takeaways: Data, Analytics, and AI
Innovate Victoria 2025 Key Takeaways: Data, Analytics, and AI
INDUSTRY TRENDS 29 May 2025
AI in Local Government: Post 1 of 3
AI in Local Government: Post 1 of 3
INDUSTRY TRENDS 5 Aug 2025
2025 Purple Knight Report - The Ongoing Struggle to Secure Hybrid AD and Entra ID Environments
2025 Purple Knight Report - The Ongoing Struggle to Secure Hybrid AD and Entra ID Environments
INDUSTRY TRENDS 11 Jul 2025
The Public Sector Podcast: Teams, Talent and Diversity - How to Recruit, Retain and Build Top Teams
The Public Sector Podcast: Teams, Talent and Diversity - How to Recruit, Retain and Build Top Teams
INDUSTRY TRENDS 9 Jun 2025
The critical role of digital transformation for organisations
The critical role of digital transformation for organisations
INDUSTRY TRENDS 3 Jun 2025