Whitepapers & Reports

GovTech Review - Q1 2020
GovTech Review provides public-sector ICT professionals with topical news, in-depth articles, interviews, case studies and thought leadership on subjects of current vital interest from security to cloud, networking to blockchain, mobility to smart cities and more.
14 May 2020
Whitepapers & Reports

Access to City Services During the COVID-19 Pandemic
As we all worked to flatten the curve, we also need to think about how to keep life and business as normal as possible while social distancing. While in-person services may be forced to stop, citizens needs dont. To maintain as much normality as possible, cities must find alternative ways to communicate and enable citizens and companies to do business with and in cities. For the most part, this means providing citizens with online services.

23 Apr 2020
Whitepapers & Reports

Process Automation for Licensing, Permitting, and Planning
For many solutions, more IT staff time and investment go into making the system work and upgrading than is saved by deploying themmeaning staff is not focused on their core duties of innovating, improving services or enabling and educating customers. Our Application as a Service approach gives staff back the time spent on deployment, upgrades, and management.

23 Apr 2020
Whitepapers & Reports

Championing Your Leadership Potential
Championing Your Leadership Potential Darlene Bouwsema, Deputy Minister, Children’s Services, Government of Alberta • Everyday leadership – finding these moments and taking or making opportunities to lead • Aligning your leadership style with your strength…

17 Mar 2020
Interviews

Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO
I started my career as an electronic and telecommunications engineer working for Telstra. In 2003 I joined the ATO as an IT project Manager, where I spent my early years in the public service working on our client facing portals. As I moved into higher leadership positions within IT in the ATO, I have been fortunate to lead the delivery of some of the most iconic, contemporary and transformative client experience digital projects in the ATO. These have included: A new digital platform and software services for Australia’s 60,000+ Tax and BAS Agents; A major client experience transformation of ato.gov.au …

11 Mar 2020
Whitepapers & Reports
Whitepapers & Reports

Experience Management in Government: Instilling Trust Through Transparency in Public Services
SAP commissioned a recent discussion in partnership with the SAP Institute for Digital Government and the Public Sector Network to explore the opportunities, uncover the challenges, and provide best practice recommendations on taking the next steps to instil “trust through transparency”. We encourage you to explore the key insights and download the report. With private enterprises spearheading the latest developments in online communication and services, governments must remain attuned to people’s changing expectations as both users and citizens. SAP believes technology can be used to create a culture of transparency.

18 Feb 2020