Insights

5 reasons to focus on your learning and development strategy

An organisation is responsible for ensuring that its employees have the appropriate skills and knowledge to fulfil the organisation’s strategic and operational objectives. There are many different ways that a public department can facilitate this development. A non-exhaustive list includes inductions, on-the-job training, coaching and mentoring, as well as internal and external workshops and compliance training. The learning function of organisations in the public sector has a strategic role in five areas: Learning and development used to focus solely on improving productivity. As many public organisations have come to realise, this is no longer an adequate measure of L&D success. …

Milena Tsitovitch

10 Aug 2021

INDUSTRY TRENDS

Process Transformation & Excellence

The pandemic and the pace of technology continue to show that the world is changing very rapidly. Having established that agility and innovation are important, what does this mean for governments in Australia? Essentially agility is about “the evolution of management practices. It is not a specific delivery methodology or framework, but is about how we navigate the uncertainty and complexity of the environment that we are in.” To be truly agile and innovative, “since the target is now shifting and moving,” rather than engaging in large government projects that “could take multi-years to complete and cost hundreds of millions …

Teresa Anderson General

10 Aug 2021

INDUSTRY TRENDS

Digital City Infrastructure: IoT

“For the long-term sustainability of our council, one of our absolute core responsibilities is planning. That means being able to plan for things like waste, water and building management, as well as being able to predict and respond to insights from the data that we collect. It’s a huge opportunity we have now, that we didn’t have when we did our 10-year forward plans a decade ago.” Olivia Simons, Executive Manager, Digital Innovation & Development, City of Sydney ”Without engagement, which is the first piece in the jigsaw, you are just dealing with technology components and raw data. So the …

Neboneid Hamoo General

6 Aug 2021

INDUSTRY TRENDS

Embedding a seamless experience across channels to connect & engage

The Secretary of the department put out a heartfelt statement and the department worked to address all the issues that the fire caused. More than that though, “from that incident came a real understanding of the need for empathy and for owning the issue.” It was also such a “profound experience” that it became the catalyst they needed “to change the way we think as an organisation.” From the response to that incident, they realised that DELWP needed to have three principles to live by: “be available; speak and listen; take action.” From these three principles came three engagement values …

Paris Armstrong Digital Services and Customer Experience

4 Aug 2021

INDUSTRY TRENDS

Exploring technical and operational innovations impacting the world of forensic investigation

Exploring technical and operational innovations impacting the world The field of forensics is a very scientific and extremely detailed discipline. With the emergence of forensic technologies, this field is continuing to evolve, though technology is not the only reason why forensics is advancing. Dr Sarah Benson, the Chief Forensic Scientist and a 21-year veteran at the Australian Federal Police (AFP), says that what really sets the field of forensics apart these days is data. “The question for us is how can we do what we do better given the complex data environment that we currently operate in, whether or not …

Neboneid Hamoo General

3 Aug 2021

INDUSTRY TRENDS

Improving Citizen Life Event Journeys

The initiative was developed because for every one of the more than 315,000 births in Australia each year, a parent can have “up to 7 interactions with government agencies to register the birth and enrol the child in Medicare and Centrelink.” Not only does this result in “unnecessary duplication,” but it creates opportunities for mistakes, and thus “approximately 30% of birth registrations have errors requiring follow-up” by either government agencies, parents, or both. Part of the reason why there are so many interactions is because the current process requires parents to register with three separate agencies, even though they are …

Neboneid Hamoo Digital Services and Customer Experience

30 Jul 2021

INDUSTRY TRENDS

Embedding Security Rules and Controls to keep networks safe

In our connected world, when all industries are using technology and the internet for work as much as for communication and entertainment, it is important to ensure that the networks are safe and secure, and that the policy settings are appropriate. ““Securing our networks is about people, processes and technology. Our job is to protect the organisation from the world, but also to protect the world from our organisation. Last year we blocked over 190,000 viruses, and we also had to stop inquisitive students trying to penetrate our systems.”” Steve Woodhouse, Chief Information Security Officer, Department of Education (QLD) ““To …

Rosie Fea Cyber Security and Risk Management

30 Jul 2021

INDUSTRY TRENDS

Asset and Infrastructure Management

“The Victorian government aims to meet the infrastructure challenge with a revolutionary transformation of the way our projects operate and perform, through the implementation of a sound, practical and holistic approach to digitalisation.

Teresa Anderson General

30 Jul 2021