Insights

Unlocking capabilities to uplift service experience

The 2024 Public Sector Network Local Government Roadshow, in partnership with KPMG, spotlighted the urgent need for innovation to meet growing community expectations amid ongoing challenges.

Jane Murugan General

14 May 2025

INDUSTRY TRENDS

Proactive Cybersecurity: Enhancing Internal Threat Detection for a Resilient Future

"It's still about people. Creating a culture of cyber awareness and understanding is essential to proactive and effective cybersecurity."

Jennifer Balon Cyber Security and Risk Management

14 May 2025

INTERVIEWS

Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

Karen Pellgrin shares how Colorado leverages technology and partnerships to enhance accessibility, streamline processes, and foster a culture of inclusion across government services.

Kelly Zheng Digital Services and Customer Experience

14 May 2025

GUIDES

CAPABILITIES BEFORE CODE: MATURITY, LEADERSHIP AND IDENTITY IN THE DIGITAL PUBLIC SECTOR

Research Innovation Council ANZ Executive Summary | Vol.20 | New Zealand Government | Victoria University of Wellington

Patrick Joy Digital Services and Customer Experience

13 May 2025

CASE STUDIES

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

Heather Dailey Digital Services and Customer Experience

12 May 2025

INDUSTRY TRENDS

The Quantum Threat to Cyber Security and Post-Quantum Cryptography

Actionable strategies for bolstering national cybersecurity resilience, emphasizing public-private collaboration, threat intelligence sharing, and proactive defense measures.

Jennifer Balon Cyber Security and Risk Management

9 May 2025

INDUSTRY TRENDS

AI for public servants: What are your responsibilities?

Understand your responsibilities when using AI as a public servant.

Catrin Shaw Data, Analytics and AI

9 May 2025

INDUSTRY TRENDS

AI for public servants: Identifying AI in your systems

To know how to safely use AI in your systems, you must first identify if you’re using it.

Catrin Shaw Data, Analytics and AI

6 May 2025

Unlocking capabilities to uplift service experience

Proactive Cybersecurity: Enhancing Internal Threat Detection for a Resilient Future

Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

CAPABILITIES BEFORE CODE: MATURITY, LEADERSHIP AND IDENTITY IN THE DIGITAL PUBLIC SECTOR

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

The Quantum Threat to Cyber Security and Post-Quantum Cryptography

AI for public servants: What are your responsibilities?

AI for public servants: Identifying AI in your systems

Recommendations

Empowering Healthcare Through Secure Infrastructure: Advancing Interoperable Systems

Let's Chat: Beyond Human Access: Securing Machine Identities — The Next Frontier of Public Sector Cybersecurity

Building Cyber Resilience: A survival guide for security teams

Innovation as the Engine of Public Value: Driving Productivity in Government

How are you navigating the narrow AI pathway?

Communities

Events

Academy

Insights

Unlocking capabilities to uplift service experience

Proactive Cybersecurity: Enhancing Internal Threat Detection for a Resilient Future

Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

CAPABILITIES BEFORE CODE: MATURITY, LEADERSHIP AND IDENTITY IN THE DIGITAL PUBLIC SECTOR

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

The Quantum Threat to Cyber Security and Post-Quantum Cryptography

AI for public servants: What are your responsibilities?

AI for public servants: Identifying AI in your systems

Recommendations

Empowering Healthcare Through Secure Infrastructure: Advancing Interoperable Systems

Let's Chat: Beyond Human Access: Securing Machine Identities — The Next Frontier of Public Sector Cybersecurity

Building Cyber Resilience: A survival guide for security teams

Innovation as the Engine of Public Value: Driving Productivity in Government

How are you navigating the narrow AI pathway?