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Industry Trends

How 5 City Leaders are Balancing Operational Efficiency & Innovation in 2021 - Event Recap by Tony Batalla

I recently had the good fortune and pleasure of serving as the Chair of Public Sector Network’s “Improving Operational Efficiency in Local Government” virtual event on January 27, 2021. Even though Alex Chard said he was looking for a charismatic innovation leader for the role, he settled on me after I told him I didn’t know one. Hey, I’ll take it! The event was well attended and nicely put together, as you would expect from PSN (aside from having me as the chair, which was risky). But despite my cable TV gameshow-like hosting, we covered important ground. Leaders from across …
Paris Armstrong Paris Armstrong
General
Public Sector Network logo
5 Mar 2021
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Interviews

Executive Q&A: An Insider's Look at DevOps in the Public Sector

In this exclusive Q&A with the Senior Application Developer & DevOps Engineer at the National Museum of African American History & Culture, Rayvn Manuel, we explore her career in the public sector, the impact of COVID-19 upon her work, and more.
Paris Armstrong Paris Armstrong
General
Public Sector Network logo
18 Feb 2021
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Interviews

Let's Talk Smart Cities: Q&A with the CIO of Chattanooga, TN

Brent is an award-winning, entrepreneurial-minded change agent who is helping to lead the smart city initiatives being introduced in the ‘Gig City’ and that will help to transform people’s lives. Culture! Well from an IT perspective our motto is Semper Novandi, meaning Always Innovating. The impetus coming from changing and challenging the status quo. Chattanooga has a different culture when it comes to innovating in government (words that used to be oxymorons). Whereas traditional government agencies look at innovation as the slow evolvement of technological capabilities and generally focused on traditional internal processes (e.g. finance and ERP systems, etc), Chattanooga …
Paris Armstrong Paris Armstrong
General
Public Sector Network logo
13 Feb 2021
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Industry Trends

Improve Constituents Communications for your Unemployment System

During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.
Neboneid Hamoo Neboneid Hamoo
Digital Services and Customer Experience
Public Sector Network logo
29 Jan 2021
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Industry Trends

How to Improve Child Support Enforcement Programs with Limited Funding

This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.
Public Sector Network Public Sector Network
Digital Services and Customer Experience
Public Sector Network logo
29 Jan 2021
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Whitepapers & Reports

ebook: Child Support Enforcement Systems: How to Improve Program Performance

Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…
Neboneid Hamoo Neboneid Hamoo
Digital Services and Customer Experience
Public Sector Network logo
29 Jan 2021
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Whitepapers & Reports

Effective Communications to Constituents Relying on Social Safety Net Programs

As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
Public Sector Network Public Sector Network
Digital Services and Customer Experience
Public Sector Network logo
29 Jan 2021
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Whitepapers & Reports

Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption

Now more than ever, state and local agencies that provide unemployment benefits, health and human services and other social safety net programs are under pressure to modernize communications and the constituent experience. Their clients have urgent needs, yet legacy systems and other challenges jeopardize quick, efficient and compliant delivery of services.
Neboneid Hamoo Neboneid Hamoo
Digital Services and Customer Experience
Public Sector Network logo
29 Jan 2021
Flag of United States