AI You Can Trust

Learn how trusted AI is transforming citizen experience through secure, transparent, and ethical innovations in public service delivery.

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In this opening session for the Citizen Experience & Digital Track, Chris Reagan, Global Sales at IBM Technology, and Nour Al Safi, Senior Managing Consultant & Lead AI for Customer Experience at IBM Canada, introduce the theme of trusted AI in public sector innovation. They explore how AI can be leveraged to enhance citizen experience while maintaining trust, transparency, and ethical standards. The speakers share insights into the importance of building AI systems that are secure, reliable, and capable of transforming government service delivery.

Most Popular Insights

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Future Trends in Digital Government
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Digital NSW 2025: Practical next steps to delivering on 2026 priorities with Laura Christie
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Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service
Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service
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Digital NSW 2025: National threat briefing: Digital security for maximum impact with Lt. McGuinness
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GIW FEDERAL 2025: Strategies to bolster female participation in the cyber workforce for optimised outcomes
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Driving Innovation: Uruguay Path to Digital Transformation
Driving Innovation: Uruguay Path to Digital Transformation
ON DEMAND 19 Mar 2025
When Every Minute Counts Recovering AD During An Attack
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Revolutionizing Environmental Regulation in Alberta Through Technology
Revolutionizing Environmental Regulation in Alberta Through Technology
ON DEMAND 3 Jan 2025
Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
ON DEMAND 20 Jun 2024
California’s Technology Strategy: What Is on the Horizon
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ON DEMAND 14 Apr 2024
The Intersection of Technology, Security and Privacy at Service NSW
The Intersection of Technology, Security and Privacy at Service NSW
ON DEMAND 6 Dec 2023
Equity, Diversity, and Inclusion as Part of Organizational Transformation
Equity, Diversity, and Inclusion as Part of Organizational Transformation
ON DEMAND 11 Oct 2023
Generative AI, Trust & the Public Sector
Generative AI, Trust & the Public Sector
ON DEMAND 29 Aug 2023
On Demand - Public Sector Innovation Show - Alberta - Driving Forward 1GX in Alberta
On Demand - Public Sector Innovation Show - Alberta - Driving Forward 1GX in Alberta
ON DEMAND 10 Feb 2023

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