Webinar Recording: Enabling Whole-of-Government Transformation: Collaboration Across Public Sector and Industry

As digital transformation accelerates across the Australian Government, agencies are under growing pressure to deliver integrated, user-focused services that work across portfolios, jurisdictions, and platforms. At the centre of this push is the Digital Transformation Agency (DTA)—tasked with leading a whole-of-government approach to digital capability, service design, and investment planning.

With Chris Fechner, CEO of the DTA, joining this webinar, we’ll explore the Commonwealth’s strategic direction for digital government and what it means for agencies, industry, and the broader ecosystem of public service delivery.

From the Digital and ICT Investment Oversight Framework to the Digital ID rollout, this is a timely opportunity to examine how industry can align with federal priorities, support cross-agency collaboration, and help shape the future of service delivery in Australia.

Key discussion points include:

Whole-of-government strategy: Understanding the DTA’s priorities for 2025 and beyond, including platforms, capabilities, and architecture driving transformation at scale.
Cross-agency collaboration: How departments and agencies can break down silos and work together on integrated, citizen-centred solutions.
Public–private partnerships: Exploring how industry can engage with federal agencies as trusted partners to co-design, build, and scale secure and effective digital services.
Practical engagement pathways: Insights on navigating Commonwealth procurement, aligning with DTA standards and frameworks, and contributing to national digital ambitions.

Webinar Panelists

Jennifer Arnold | Head of Industry Research & Advisory, PSN

Jennifer leads PSN’s Industry Research and Advisory practice. She has three decades of Asia Pacific and global experience across sales, marketing, analyst/advisor relations and CX, working for leading technology companies including SAP, IBM, Unisys and Squiz. She has managed sales teams selling services, software and hardware into government agencies around the world, and run major public sector-focused demand gen and account-based marketing campaigns. In her consulting roles, she has worked with public and private organisations on digital customer/citizen experience, mobility and end user experience programs

Chris Fechner | Chief Executive Officer & Head of the Digital Profession

Chris Fechner is a seasoned CIO and General Manager with a strong track record of delivering transformative technology solutions and driving strategic change. He specialises in turning underperforming ICT functions into high-value business enablers through innovative thinking and effective partnerships. With broad expertise across enterprise architecture, project delivery, procurement, and infrastructure, Chris brings deep cross-sector experience and a balanced leadership style that combines collaboration with decisive execution.

Resources mentioned in the webinar:

Additional resources:

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