Overview
Access to digital services is not just a convenience—it’s a critical enabler of participation in today’s social, economic, and civic life. Yet, 1 in 6 Australians live with a disability, and millions more face challenges such as low literacy levels, language barriers, or age-related impairments. For governments and public sector agencies, ensuring digital accessibility is not optional—it’s essential for equitable service delivery.
This course will empower you to break down barriers and create inclusive online experiences for all users. At its core are the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2, which serve as the global gold standard for accessibility. You’ll dive into the four guiding principles of WCAG—Perceivable, Operable, Understandable, and Robust—and gain the tools and confidence to apply them effectively.
Who Should Attend?
Recommended for APS 5 - EL 2 and equivalent state-based roles, who are involved in content creation, user experience, and digital service delivery. This course is designed for professionals responsible for creating and managing accessible digital services, including:
Digital Communications Specialists
Customer Experience (CX), User Interface (UI), and Experience Designers
Digital Accessibility Specialists and Consultants
Learning Outcomes
By the end of this course, you will be able to:
Recognise the critical importance of accessibility in delivering equitable web and online services.
Understand and apply the principles of WCAG 2.1 and 2.2 to ensure compliance with accessibility standards.
Approach content design with creativity and inclusivity, ensuring accessibility for diverse audiences.
Foster empathy for people with disabilities and champion inclusive practices in digital content creation.
Enhance user engagement, satisfaction, and participation by making content accessible to everyone.
Online Training
Removing Barriers: Improving Digital Accessibility in the Public Sector
Session details
- Champion equitable access – Learn how to design and deliver digital content that ensures every Australian can participate fully in civic, social, and economic life.
- Build confidence in WCAG compliance – Gain practical, hands-on experience applying WCAG 2.1 and 2.2 standards to meet accessibility and legal requirements with ease.
- Create inclusive user experiences – Understand how to design for diverse audiences, including people with disabilities, low literacy levels, or language barriers.
- Enhance engagement and trust – Discover how accessible design improves usability for everyone, leading to higher satisfaction and stronger community connections.
- Future-proof your digital services – Stay ahead of accessibility expectations and prepare for emerging standards such as WCAG 3.0 and evolving assistive technologies.
No previous experience necessary
Key Sessions
Disability and Web Accessibility in Government Agencies
- Exploring the different types of disability
- Common accessibility challenges of government websites
Understanding Web Content Accessibility Guidelines (WCAG 2.2) & their levels
- An overview of WCAG principles
- WCAG Structure and conformance levels
- Unpacking the key differences between WCAG 2.1 AA & WCAG 2.2 AA
Building an Understanding of Disability and the Challenges of Accessibility
- Understanding your users' disabilities including visual, auditory, physical and mobility, speech, cognitive, language, learning, neurological
- Uncovering the specific accessibility challenges
- How WCAG 2.2 can enable you to empower your users
Who are your Users
- User insights and analytics
- Evaluating user research
- Identifying your different user groups
- Uncovering their needs and preferences
Identifying & Influencing Stakeholders
- RASCI Radar
- Building trust with stakeholders
- Evaluating how they affect the user experience
Personas and Problems
- What are the questions that you need to ask
- Persona creation
- Persona role play
- How Human-Centred Design can help
Structure and Tone
How do people read
- The power of plain language
- Testing and feedback
- Assessing different formats
Temporary Disabilities and Neurodivergence
- Learn about temporary disabilities and how they affect the online user experience
- Contextual disabilities
- Designing for neurodivergence
Assistive Technologies
- Exploring assistive technologies and accommodations
- How do they enable accessibility
- Testing to ensure digital content is compatible and functional
- When to test for inclusion in iteration cycles
- Brief overview of WCAG 3.0
Meet Your Facilitator
Mauricio Perez
HCD Strategist and Accessibility Specialist | Good HCD
Mauricio is a Human-Centred Design (HCD) strategist based in Sydney, Australia, specialising in Service Design, User Experience (UX), and Customer Experience (CX).
Mauricio is dedicated to improving products and services by putting the needs of users, customers, citizens, and even staff at the core of the design process. His approach focuses on identifying the right problems through thorough research, analysis, and synthesis and delivering effective solutions through design, testing, and iteration.
With experience spanning the government, financial, health, and communications sectors, Mauricio brings a versatile and thoughtful perspective to every project. He is deeply passionate about accessibility, inclusivity, environmental sustainability, and ethical design practices, ensuring that his work creates meaningful and lasting impact.
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