Overview
Did you know that an estimated 84% of digital transformations fail to achieve their desired outcomes? The answer often lies not in the technology itself but in the human element—unclear project goals, poor communication, and resistance to change. These issues can lead to frustration, disengagement, and misalignment across departments, derailing even the most promising modernisation initiatives.
Effective change management is the game-changer. While it’s often overlooked, change management is the linchpin for driving successful transformations. As a leader, you are uniquely positioned to shape outcomes by championing clear communication, strategic planning, and stakeholder alignment.
Grounded in real-world examples — the program supports APS staffs in navigating the human side of digital reform.
Participants will gain practical tools to:
- Lead and embed change across interdepartmental initiatives,
- Manage stakeholder resistance and alignment,
- Deliver reform that lasts beyond project cycles.
Who Should Attend?
This course is for APS 5–EL 2 professionals (or state, territory and local government equivalents) involved in leading or supporting digital transformation and organisational change across government.
Key participants include: Change & Transformation Officers/Advisors, Digital or Business Transformation Officers, Project & Program Officers/Managers, Business Analysts, Engagement & Communications Officers, and Innovation or Continuous Improvement practitioners.
Ideal for those who: Lead or support digital change initiatives and interdepartmental projects, manage stakeholder engagement, resistance, and alignment, and want practical tools to embed change management and deliver lasting reform
Learning Outcomes
By the end of this course, you will be able to:
Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.
Online Training
Change Management for Digital Transformation
Session details
This workshop is tailored for leaders in the public sector, providing the tools and strategies needed to lead impactful and sustainable digital transformation. Through highly interactive group activities and discussions, you’ll:
- Define and communicate transformation goals with clarity.
- Address resistance and foster collaboration across teams.
- Identify and resolve critical breakpoints that often derail projects.
- Leverage strategic planning and engagement techniques to drive innovation.
Bring current challenges from your organisation to explore and address during the workshop. This is your opportunity to receive tailored advice and solutions from experts and peers, ensuring you walk away with practical insights to align diverse stakeholders—including senior leadership, staff, and end-users—and deliver real, measurable results.
No previous experience necessary
Key Sessions
The Dynamics of Change in Digital Transformation
• Context for change
• The Human Element
• Models of change management
The Role of Change Management in Innovation and Digital Transformation
• What is innovation? A shared definition
• Digital Transformation in the public sector
• Common barriers to transformation
Setting Goals and Crafting a Strategy
• Why is a compelling Vision important?
• Exploring examples and tools
• Group Discussion
Crafting a Strategy: Adopting a structured approach to change
• Identify objectives, scope, and stakeholders
• How to assess risks and impacts of the change
• The resources and capabilities needed to implement the change successfully
Addressing Resistance in the Public Sector
• Involving staff and all stakeholders
• Communication
• Managing resistance
• Group discussion
Enabling Adoption among Internal Stakeholders
• Opportunities to see, feel, touch, and try
• Fostering a learning environment
• Change experiments
• Tips and tricks
Monitoring and Analysing Progress
• Monitoring achievement of strategy
• Adjustments and feedback
• Monitoring post change
Planning for Continuous Improvement
• Moving away from Set and Forget
• Flexibility and responsiveness
• Culture of continuous improvement
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Mustafa brings over 23 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.
A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centered on enhancing both employee and customer experiences.
A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.
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Join this training for professionals working within the Public Sector
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