Overview
As the Australian Government continues to invest heavily in digital capability building on over $16 billion in ICT spend from 2023–24—the pressure is rising in 2025 for public sector leaders to deliver people-centred, system-wide transformation that sticks.
Yet despite this momentum, many digital initiatives still fall short—not because of tech limitations, but due to gaps in change management capability, cross-agency collaboration, and stakeholder alignment. According to the 2024 APS Reform Progress Report, agencies must build stronger internal capacity to lead change in complex environments, especially under fiscal constraints.
This course is designed to close that gap.
Drawing on Canberra-based examples and cross-departmental challenges, the program supports APS staff from EL1 to SES2 in navigating the human side of digital reform. Participants will gain practical tools to manage resistance to change, align stakeholders, and embed sustainable change in their teams and projects.
With Canberra home to the Commonwealth’s most ambitious transformation efforts—including those led by PM&C, the DTA, Services Australia, and ATO—this training meets the moment by building the skills required to deliver strategic, high-impact change in the public sector.
Who Should Attend?
This course is designed for EL1 to SES2-level public sector professionals, including senior leaders and executives responsible for policy, service delivery, transformation, or operational performance. It is particularly suited for Directors, Assistant Secretaries, and Branch Heads who are looking to better align strategy with execution.
Learning Outcomes
By the end of this course, you will be able to:
Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
Balance project governance with innovation using effective change management techniques for technology projects
Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.
In-person Training
Change Management for Digital Transformation - Canberra
Session details
- Define and communicate transformation goals with clarity.
- Address resistance and foster collaboration across teams.
- Identify and resolve critical breakpoints that often derail projects.
- Leverage strategic planning and engagement techniques to drive innovation.
Change Management for Digital Transformation CANBERRA
Wednesday, 04 February 2026
TBC
No previous experience necessary
Key Sessions
9:00AM
Welcome and Introductions
9:15AM
Module 1: Principles of Change Management
- The dynamic of change
- The role of change management for technology innovation
10:15AM
Break
10:30AM
Module 2: Change Management Vision and Strategy
- Develop a change vision and strategy
- Effectively communicating with the stakeholders
12:00PM
Lunch
1:00PM
Module 3: Navigating the Change Resistance and Adoption
- Unlocking change resistance
- Enabling adoption for internal stakeholders
2:15PM
Break
2:30PM
Module 4: Enabling the Change that sticks
- Change monitoring and analysis strategies
- Planning for Continuous Improvement
3:30PM
Q&A & Wrap Up
- Brief introduction and closing session
- Dedicated Q&A segment to address participant questions
- Use of engagement tools including:
- Hands-on exercises
- Videos
- Case studies
- Participants will receive:
- Post-session slide deck
- Links to relevant tools and templates
4:00PM
End of Day
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Mustafa brings over 23 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.
A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centered on enhancing both employee and customer experiences.
A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.
Register Today
Join this training for professionals working within the Public Sector
Extra Early Bird
Ends 12 Dec
$A 995
per person + tax $400 savingEarly Bird
Ends 16 Jan
$A 1195
per person + tax $200 savingRegular
Ends 3 Feb
$A 1395
per person + taxFor group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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