Overview
As the NSW Government continues digital transformation —the pressure in 2025 is mounting for public sector leaders to drive people-centred, system-wide reform that delivers tangible outcomes.
But while momentum is building, many digital initiatives still underperform—not due to technology constraints, but because of challenges in change management, cross-agency coordination, and stakeholder alignment. As highlighted in the NSW Digital Government Strategy, sustainable transformation hinges on building the internal capacity to lead change across complex and resource-constrained environments.
This course is designed to close that gap.
Grounded in real-world examples from NSW agencies—the program supports staff from Grade 9/10 through to Senior Executive levels in navigating the human side of digital reform.
Participants will gain practical tools to:
- Lead and embed change across interdepartmental initiatives,
- Manage stakeholder resistance and alignment,
- Deliver reform that lasts beyond project cycles.
With NSW agencies like Digital.NSW, Department of Customer Service, eHealth NSW, and Transport for NSW at the forefront of national transformation efforts, this training helps build the next generation of strategic, capable public sector leaders ready to deliver digital government for all.
Who Should Attend?
This course is designed for NSW public sector professionals at Grade 9/10 through to Senior Executive Band 2, including senior leaders responsible for policy, service delivery, digital transformation, and operational performance. It is particularly well-suited to Directors, Executive Directors, and Branch or Cluster Heads who are seeking to better align strategic intent with delivery on the ground, navigate complex change environments, and drive sustainable outcomes across government.
Learning Outcomes
By the end of this course, you will be able to:
Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
Balance project governance with innovation using effective change management techniques for technology projects
Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.
In-person Training
Change Management for Digital Transformation - Sydney
Session details
Public Sector organisations are going through consistent change due to increased public expectations and Government priorities. These changes specifically impact technology-focused projects and this course is designed to manage change for digital transformation.
- Define and communicate transformation goals with clarity.
- Address resistance and foster collaboration across teams.
- Identify and resolve critical breakpoints that often derail projects.
- Leverage strategic planning and engagement techniques to drive innovation.
Change Management for Digital Transformation SYDNEY
Wednesday, 11 February 2026
TBC
No previous experience necessary
Key Sessions
9:00AM
Welcome and Introductions
9:15AM
Module 1: Principles of Change Management
- The dynamic of change
- The role of change management for technology innovation
10:15AM
Break
10:30AM
Module 2: Change Management Vision and Strategy
- Develop a change vision and strategy
- Effectively communicating with the stakeholders
12:00PM
Lunch
1:00PM
Module 3: Navigating the Change Resistance and Adoption
- Unlocking change resistance
- Enabling adoption for internal stakeholders
2:15PM
Break
2:30PM
Module 4: Enabling the Change that sticks
- Change monitoring and analysis strategies
- Planning for Continuous Improvement
3:30PM
Q&A & Wrap Up
- Brief introduction and closing session
- Dedicated Q&A segment to address participant questions
- Use of engagement tools including:
- Hands-on exercises
- Videos
- Case studies
- Participants will receive:
- Post-session slide deck
- Links to relevant tools and templates
4:00PM
End of Day
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Mustafa brings over 20 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.
A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centred on enhancing both employee and customer experiences.
A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.
Register Today
Join this training for professionals working within the Public Sector
Extra Early Bird
Ends 12 Dec
$A 995
per person + tax $400 savingEarly Bird
Ends 16 Jan
$A 1195
per person + tax $200 savingRegular
Ends 10 Feb
$A 1395
per person + taxFor group or payment enquiries or custom training solutions, please contact [email protected]
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You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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