Government Innovation Showcase Queensland 2026
Registration, Coffee & Hellos
8:00 AM - 8:50 AM (50 mins)
Settle in, grab a coffee, and meet a few friendly faces before we begin.
Welcome & How to Make the Most of Today
8:50 AM - 9:10 AM (20 mins)
A short welcome, plus a few quick tips to help you connect, share, and get real value from the day. We’ll also run a couple of quick polls to see what everyone’s interested in and what people are working on right now.
Ministerial Address
9:10 AM - 9:20 AM (10 mins)
Delivering Digital Queensland 2030 - Turning Strategy into Measurable Service Outcomes
9:20 AM - 9:40 AM (20 mins)
Industry Insights
9:40 AM - 10:00 AM (20 mins)
Beyond Silos - Enabling Cross-Agency Collaboration for Stronger Public Value
10:00 AM - 10:30 AM (30 mins)
- The importance of aligning the “cultural spine” of government with a shared vision for Queensland’s digital identity, not just pursuing new tools and technologies
- Strengthening collective leadership and Inter-Agency collaboration - lifting delivery impact across the public sector
- Streamlining digital investment strategies with business priorities and budget
- Data’s role in simplifying systems, operational excellence, innovation and operational performance
Industry Insights
10:30 AM - 10:50 AM (20 mins)
Morning Tea & Mingling
10:50 AM - 11:20 AM (30 mins)
Perfect time to swap notes and compare what’s working across teams and sectors.
Welcome from Track Chair
11:20 AM - 11:30 AM (10 mins)
Setting the tone for the priorities and thorniest challenges Digital and CX professionals are facing.
Welcome from Track Chair
11:20 AM - 11:30 AM (10 mins)
Setting the tone for the priorities and thorniest challenges Tech and Data professionals are facing.
Government Keynote: Topic TBC
11:30 AM - 11:50 AM (20 mins)
AI in Government - Moving from Pilots to Responsible Production at Scale
11:30 AM - 11:50 AM (20 mins)
- DETSI’s Innovation Squad – a framework for building challenge-based rapid delivery capability across Qld Government
- Bringing together small cross‑functional government teams to prototype, test and refine solutions, prioritise outcomes, and learn to work in short, agile sprints
- Accelerating innovation inside government: fast learning, low risk, and high impact
- Working side‑by‑side with frontline teams and industry partners to test what’s feasible, what’s valuable, and what can scale
Industry Insights
11:50 AM - 12:10 PM (20 mins)
Industry Insights
11:50 AM - 12:10 PM (20 mins)
Queensland 2032 as a Catalyst – Reimagining Public Sector CX and Digital Government for a Global Stage
12:10 PM - 12:40 PM (30 mins)
- How key departments are executing their technical and strategic goals in preparation for the Brisbane 2032 Olympic and Paralympic Games
- The future of transformational customer engagement - demands, priorities and opportunities
- Closing the digital divide - promoting access, affordability and inclusion across the state
- Progressing a continuous and sustainable customer-centric government beyond 2032 - initiatives shaping the future of Queensland service delivery
Strengthening Queensland’s Information Ecosystem - Harnessing Data for Public Value and Trust
12:10 PM - 12:40 PM (30 mins)
- Government information as an asset and a risk
- Focusing on the whole ‘information ecosystem’ – why public record keeping, and information governance, access and security operate together rather than in isolation
- Investment in strong information governance as an enabler
- Information as the ‘new gold’ serving as the critical raw material for modern digital government, powering innovation and AI
- Data accuracy and integrity – the requirement for accurate, current and trustworthy information to generate meaningful insights and outputs
- The role of the public sector in maintaining public trust in government through transparency and protection of person information
Industry Insights
12:40 PM - 1:00 PM (20 mins)
Industry Insights
12:40 PM - 1:00 PM (20 mins)
Transforming Rural Healthcare - Integration, Innovation, and Frontline Empowerment
1:00 PM - 1:20 PM (20 mins)
- The Torres and Cape footprint across rural and remote communities as the only acute and main primary care provider - learnings from recent digital and human interface innovation successes
- Moving toward single platforms and systems that provide simplicity for clinicians and safety for residents - the hidden factors that either enable or disable success
- Empowering teams to deliver population level health at the front line. In QLD, there are a lot of small communities with complex health needs - what pulls all that together? Are our systems and services easy enough for people to orientate, utilise and have visibility over? Also touching on how this then increases accessibility and citizen engagement
Balancing Innovation and Risk in Modern Policing
1:00 PM - 1:20 PM (20 mins)
Policing is becoming data-driven, tech-enabled, and risk-exposed simultaneously
QPS operates in a high-stakes, public accountability environment
The CRO and CDO roles are naturally interdependent—but sometimes in tension
- From data to decisions - risk, technology, and public trust
- How does QPS define acceptable risk when deploying new technologies
- Where is the line between digital transformation and operational safety
- Digital transformation in a frontline environment - legacy systems vs modern platforms
- How risk and digital teams collaborate on threat detection and incident response readiness
- How QPS maintains community trust while advancing tech
Lunch: Wander, Discover, Connect
1:20 PM - 2:20 PM (60 mins)
Grab lunch, have a wander, and chat with industry partners and peers about practical ideas you can take back to work. Arguably the most important part of the day!
Roundtable 1: AI in Operations - Automating the Mundane, Elevating the Strategic
2:20 PM - 3:20 PM (60 mins)
Roundtable 2: Building Digital and Data Capability Across the Workforce
2:20 PM - 3:20 PM (60 mins)
Roundtable 3: Citizen Trust in the Age of Digital Government
2:20 PM - 3:20 PM (60 mins)
Roundtable 4: Service Experience 2.0: Redesigning Citizen Journeys with AI and Automation
2:20 PM - 3:20 PM (60 mins)
Roundtable 5: From Pilots to Platforms: Scaling Innovation Across Government
2:20 PM - 3:20 PM (60 mins)
Roundtable 6: Predictive Government - Using Data to Anticipate, Not Just React
2:20 PM - 3:18 PM (58 mins)
Roundtable 7: Empowering Frontline and Service Teams with Digital Tools and AI
2:20 PM - 3:20 PM (60 mins)
Roundtable 8: Navigating Legacy Tech Debt in a Rapidly Advancing Digital Landscape
2:20 PM - 3:20 PM (60 mins)
Roundtable 9: Future Ready Tech in Emergency Services - Accelerating Operations to Optimise Response
2:20 PM - 3:20 PM (60 mins)
Roundtable 10: Policy Innovation Infrastructure and Digital Policy Twins - Enabling Adaptive Policy for Adaptive Public Institutions tive Policy for Adaptive Public Institutions
2:20 PM - 3:20 PM (60 mins)
Roundtable 11: Operation Co-Design - Moving from Consultation to Collaboration to Face the Challenges and Opportunities of Digital Delivery
2:20 PM - 3:20 PM (60 mins)
Roundtable 12: Balancing Fairness, Equity and Compliance - Leveraging Real-Time Insights and Linking Datasets Across Agencies
2:20 PM - 3:20 PM (60 mins)
Agile Innovation in Government: Is It Really Possible?
3:20 PM - 3:50 PM (30 mins)
- Red tape versus real risk: What governance is non-negotiable (probity, safety, privacy), what is “tradition”, and how leaders can simplify decision paths without lowering standards.
- Legacy architecture is the speed limit: How monoliths, fragile integrations, and release constraints shape what “iterative delivery” can realistically look like, plus practical modernisation patterns that work in government.
- Silos kill flow: How policy, delivery, ICT, finance, procurement, and agency boundaries slow outcomes, and what operating model shifts actually improve cross-functional delivery.
- What “agile” looks like when it is working: Concrete examples of evidence-based approvals, incremental funding, embedded assurance, and outcome measures that prove progress to executives and auditors.
Closing Remarks: What We’re Taking with Us
3:50 PM - 4:00 PM (10 mins)
We’ll pull out a few highlights from the day, share what’s coming next, and point you to ways to stay connected.
Networking Reception: Stay for a Chat
4:00 PM - 5:00 PM (60 mins)
Wrap up the day with good conversation and a few new connections. Thanks for making GIW your one-stop shop for benchmarking, industry updates, and great conversations.
Ready to register?
Registration is free for government