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Agenda |

Queensland 2026

Government Innovation Showcase Queensland 2026

 Thursday, 10 Sep 2026
8:00AM

Registration, Coffee & Hellos

8:00 AM - 8:50 AM (50 mins)

Settle in, grab a coffee, and meet a few friendly faces before we begin.

8:50AM

Welcome & How to Make the Most of Today

8:50 AM - 9:10 AM (20 mins)

A short welcome, plus a few quick tips to help you connect, share, and get real value from the day. We’ll also run a couple of quick polls to see what everyone’s interested in and what people are working on right now.

9:10AM
Ministerial Address

Ministerial Address

9:10 AM - 9:20 AM (10 mins)

Honourable Steven Minnikin MP Minister for Customer Services and Open Data and Minister for Small and Family Business, Queensland Government
9:20AM
Keynote

Delivering Digital Queensland 2030 - Turning Strategy into Measurable Service Outcomes

9:20 AM - 9:40 AM (20 mins)

9:40AM

Industry Insights

9:40 AM - 10:00 AM (20 mins)

10:00AM
Panel discussion

Beyond Silos - Enabling Cross-Agency Collaboration for Stronger Public Value

10:00 AM - 10:30 AM (30 mins)

  • The importance of aligning the “cultural spine” of government with a shared vision for Queensland’s digital identity, not just pursuing new tools and technologies
  • Strengthening collective leadership and Inter-Agency collaboration - lifting delivery impact across the public sector
  • Streamlining digital investment strategies with business priorities and budget
  • Data’s role in simplifying systems, operational excellence, innovation and operational performance
Joanne Greenfield
Chief Operating Officer, Australian Digital Health Authority
Luke Twyford
Chief Executive and Principal Commissioner, Queensland Family and Child Commission
Melissa Wilson
Chief Digital Officer, Department of Primary Industries
Pia Andrews
Senior Advisor, and 'Serial Public Sector Transformer'
10:30AM

Industry Insights

10:30 AM - 10:50 AM (20 mins)

10:50AM

Morning Tea & Mingling

10:50 AM - 11:20 AM (30 mins)

Perfect time to swap notes and compare what’s working across teams and sectors.

11:20AM
Digital Services, Customer Experience, and AI Innovation

Welcome from Track Chair

11:20 AM - 11:30 AM (10 mins)

Setting the tone for the priorities and thorniest challenges Digital and CX professionals are facing.

11:20AM
Technology, Data and AI Integration

Welcome from Track Chair

11:20 AM - 11:30 AM (10 mins)

Setting the tone for the priorities and thorniest challenges Tech and Data professionals are facing.

11:30AM
Keynote Digital Services, Customer Experience, and AI Innovation

Government Keynote: Topic TBC

11:30 AM - 11:50 AM (20 mins)

Adrian Clutterbuck Executive Director Strategy and Transformation, Children's Health Queensland Hospital and Health Service
11:30AM
Keynote Technology, Data and AI Integration

AI in Government - Moving from Pilots to Responsible Production at Scale

11:30 AM - 11:50 AM (20 mins)

Gillian Gardiner Executive Director, Innovation, Department of Environment, Tourism, Science and Innovation
  • DETSI’s Innovation Squad – a framework for building challenge-based rapid delivery capability across Qld Government
  • Bringing together small cross‑functional government teams to prototype, test and refine solutions, prioritise outcomes, and learn to work in short, agile sprints
  • Accelerating innovation inside government: fast learning, low risk, and high impact
  • Working side‑by‑side with frontline teams and industry partners to test what’s feasible, what’s valuable, and what can scale
11:50AM
Digital Services, Customer Experience, and AI Innovation

Industry Insights

11:50 AM - 12:10 PM (20 mins)

11:50AM
Technology, Data and AI Integration

Industry Insights

11:50 AM - 12:10 PM (20 mins)

12:10PM
Panel discussion Digital Services, Customer Experience, and AI Innovation

Queensland 2032 as a Catalyst – Reimagining Public Sector CX and Digital Government for a Global Stage

12:10 PM - 12:40 PM (30 mins)

Lee Stevens Head of Business Technology, Brisbane 2032
Lea Diffey Principal, Diffey Consulting
  • How key departments are executing their technical and strategic goals in preparation for the Brisbane 2032 Olympic and Paralympic Games
  • The future of transformational customer engagement - demands, priorities and opportunities
  • Closing the digital divide - promoting access, affordability and inclusion across the state
  • Progressing a continuous and sustainable customer-centric government beyond 2032 - initiatives shaping the future of Queensland service delivery
12:10PM
Panel discussion Technology, Data and AI Integration

Strengthening Queensland’s Information Ecosystem - Harnessing Data for Public Value and Trust

12:10 PM - 12:40 PM (30 mins)

  • Government information as an asset and a risk
  • Focusing on the whole ‘information ecosystem’ – why public record keeping, and information governance, access and security operate together rather than in isolation
  • Investment in strong information governance as an enabler
  • Information as the ‘new gold’ serving as the critical raw material for modern digital government, powering innovation and AI
  • Data accuracy and integrity – the requirement for accurate, current and trustworthy information to generate meaningful insights and outputs
  • The role of the public sector in maintaining public trust in government through transparency and protection of person information
Joanne Kummrow
Queensland Information Commissioner, Office of the Information Commissioner, Queensland
Dr Dan Philip
Acting Director, Procurement AI, Analytics, Strategic Insights and Digital Solutions, Department of Housing and Public Works
Rachel Vagg
Auditor-General, Queensland Audit Office
Rachael Rangihaeata
Director Policy and Assurance, Government Records, Queensland State Archives
12:40PM
Digital Services, Customer Experience, and AI Innovation

Industry Insights

12:40 PM - 1:00 PM (20 mins)

12:40PM
Technology, Data and AI Integration

Industry Insights

12:40 PM - 1:00 PM (20 mins)

1:00PM
Fireside Chat Digital Services, Customer Experience, and AI Innovation

Transforming Rural Healthcare - Integration, Innovation, and Frontline Empowerment

1:00 PM - 1:20 PM (20 mins)

Dr Marlow Coates Executive Director of Medical Services, Torres and Cape Hospital and Health Service
Rex O’Rourke Health Service Chief Executive, Torres and Cape Hospital and Health Service
  • The Torres and Cape footprint across rural and remote communities as the only acute and main primary care provider - learnings from recent digital and human interface innovation successes
  • Moving toward single platforms and systems that provide simplicity for clinicians and safety for residents - the hidden factors that either enable or disable success
  • Empowering teams to deliver population level health at the front line. In QLD, there are a lot of small communities with complex health needs - what pulls all that together? Are our systems and services easy enough for people to orientate, utilise and have visibility over? Also touching on how this then increases accessibility and citizen engagement
1:00PM
Fireside Chat Technology, Data and AI Integration

Balancing Innovation and Risk in Modern Policing

1:00 PM - 1:20 PM (20 mins)

Laura Poidevin Chief Digital Officer, Queensland Police
Michelle Holland Chief Risk Officer, Queensland Police

Policing is becoming data-driven, tech-enabled, and risk-exposed simultaneously

QPS operates in a high-stakes, public accountability environment

The CRO and CDO roles are naturally interdependent—but sometimes in tension

  • From data to decisions - risk, technology, and public trust
  • How does QPS define acceptable risk when deploying new technologies
  • Where is the line between digital transformation and operational safety
  • Digital transformation in a frontline environment - legacy systems vs modern platforms
  • How risk and digital teams collaborate on threat detection and incident response readiness
  • How QPS maintains community trust while advancing tech
1:20PM

Lunch: Wander, Discover, Connect

1:20 PM - 2:20 PM (60 mins)

Grab lunch, have a wander, and chat with industry partners and peers about practical ideas you can take back to work. Arguably the most important part of the day!

2:20PM
Roundtables

Roundtable 1: AI in Operations - Automating the Mundane, Elevating the Strategic

2:20 PM - 3:20 PM (60 mins)

Lea Diffey Principal, Diffey Consulting
2:20PM
Roundtables

Roundtable 2: Building Digital and Data Capability Across the Workforce

2:20 PM - 3:20 PM (60 mins)

Paul Huggins Director, Revenue Services, Metro North Health Services
2:20PM
Roundtables

Roundtable 3: Citizen Trust in the Age of Digital Government

2:20 PM - 3:20 PM (60 mins)

Joanne Kummrow Queensland Information Commissioner, Office of the Information Commissioner, Queensland
2:20PM
Roundtables

Roundtable 4: Service Experience 2.0: Redesigning Citizen Journeys with AI and Automation

2:20 PM - 3:20 PM (60 mins)

2:20PM
Roundtables

Roundtable 5: From Pilots to Platforms: Scaling Innovation Across Government

2:20 PM - 3:20 PM (60 mins)

Robert Kilbride Senior Director - Audit Analytics, Queensland Audit Office
2:20PM
Roundtables

Roundtable 6: Predictive Government - Using Data to Anticipate, Not Just React

2:20 PM - 3:18 PM (58 mins)

Dr Dan Philip Acting Director, Procurement AI, Analytics, Strategic Insights and Digital Solutions, Department of Housing and Public Works
2:20PM
Roundtables

Roundtable 7: Empowering Frontline and Service Teams with Digital Tools and AI

2:20 PM - 3:20 PM (60 mins)

Rex O’Rourke Health Service Chief Executive, Torres and Cape Hospital and Health Service
2:20PM
Roundtables

Roundtable 8: Navigating Legacy Tech Debt in a Rapidly Advancing Digital Landscape

2:20 PM - 3:20 PM (60 mins)

Annette Evans Director, Portfolio and Architecture, Department of Education
2:20PM
Roundtables

Roundtable 9: Future Ready Tech in Emergency Services - Accelerating Operations to Optimise Response

2:20 PM - 3:20 PM (60 mins)

2:20PM
Roundtables

Roundtable 10: Policy Innovation Infrastructure and Digital Policy Twins - Enabling Adaptive Policy for Adaptive Public Institutions tive Policy for Adaptive Public Institutions

2:20 PM - 3:20 PM (60 mins)

Pia Andrews Senior Advisor, and 'Serial Public Sector Transformer'
2:20PM
Roundtables

Roundtable 11: Operation Co-Design - Moving from Consultation to Collaboration to Face the Challenges and Opportunities of Digital Delivery

2:20 PM - 3:20 PM (60 mins)

2:20PM
Roundtables

Roundtable 12: Balancing Fairness, Equity and Compliance - Leveraging Real-Time Insights and Linking Datasets Across Agencies

2:20 PM - 3:20 PM (60 mins)

3:20PM
Panel discussion

Agile Innovation in Government: Is It Really Possible?

3:20 PM - 3:50 PM (30 mins)

  • Red tape versus real risk: What governance is non-negotiable (probity, safety, privacy), what is “tradition”, and how leaders can simplify decision paths without lowering standards.
  • Legacy architecture is the speed limit: How monoliths, fragile integrations, and release constraints shape what “iterative delivery” can realistically look like, plus practical modernisation patterns that work in government.
  • Silos kill flow: How policy, delivery, ICT, finance, procurement, and agency boundaries slow outcomes, and what operating model shifts actually improve cross-functional delivery.
  • What “agile” looks like when it is working: Concrete examples of evidence-based approvals, incremental funding, embedded assurance, and outcome measures that prove progress to executives and auditors.
Jeremy Janes
Chief Digital Officer, Queensland Rural and Industry Development Authority
Robert Kilbride
Senior Director - Audit Analytics, Queensland Audit Office
Andrew Morrison
Chief Technology Officer, Digital Transformation Agency
Pia Andrews
Senior Advisor, and 'Serial Public Sector Transformer'
3:50PM

Closing Remarks: What We’re Taking with Us

3:50 PM - 4:00 PM (10 mins)

We’ll pull out a few highlights from the day, share what’s coming next, and point you to ways to stay connected.

4:00PM

Networking Reception: Stay for a Chat

4:00 PM - 5:00 PM (60 mins)

Wrap up the day with good conversation and a few new connections. Thanks for making GIW your one-stop shop for benchmarking, industry updates, and great conversations.

Questions?

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