Insights

Hybrid IT and Cloud Computing

All organisations, particularly large public sector organisations, produce vast amounts of information and data. Storing this data securely, reliably and accessibly is critical, but legacy storage systems are not as reliable or as robust as they need to be. Thus cloud storage on the internets is a solution that may be viable for some. This paper follows the data and cloud computing journeys of three organisations from three jurisdictions. Cloud computing is still in its infancy so hybrid forms of storage are preferred solutions in most instances, but these examples show what is possible and how quickly organisations can embrace …

Milena Tsitovitch IT Modernization and Cloud

8 Apr 2021

INDUSTRY TRENDS

Bots and the Future of Customer Experience- Canada

City councils, therefore, need to be resilient and responsive and need to be able to provide answers. In recent times there has been no greater crisis than COVID-19, and the City of Toronto was intent on being proactive in its dealings with its citizens. However, there were simply not enough staff and too many questions coming in, so a digital or artificial intelligence (AI) solution was sought. The City of Toronto also had a few expectations that needed to be met. “Accessibility was very important to the City, so that it was equitable to everybody, and any solution also needed …

Milena Tsitovitch Digital Services and Customer Experience

8 Apr 2021

INDUSTRY TRENDS

Why workplace wellness is key to organisational success

It’s no secret that the workplace has a huge impact on the physical, mental, economic and social wellbeing of employees. With the average full-time worker spending around 40 hours a week at work, it can be easy to see how the hours spent working can play a vital role in shaping a person’s overall wellness experience. Combine this with a global pandemic and the topic of ‘employee wellness’ becomes ever so crucial. With COVID-19 signalling a huge shift towards remote working, many employees found themselves juggling work, home schooling and house duties. The pandemic has led to less separation between …

Milena Tsitovitch Workforce, Skills and Capability

7 Apr 2021