Insights

Interview: Steve Mitchinson, Executive Director - Drivers and Vehicles, Department of Transport

Tell us about the journey to your current role and what it this role entails? Started out in credit management then progressed through a couple of customer management roles into a General Management role within telecommunications before embarking on an 8-year journey as consultan…

Public Sector Network

4 Dec 2019

INDUSTRY TRENDS

Interview: Sandra Cook, Executive Branch Manager Future Capability and Governance, ACT Health Directorate

Tell us about the journey to your current role and what it this role entails? I have had a very diverse journey to get to my current role. I trained as an Exercise Physiologist and worked in private practice before moving to ACT Health to manage the Rehabilitation service at the …

Public Sector Network

27 Nov 2019

WHITEPAPERS & REPORTS

Whitepaper: Digital.NSW Showcase 2019

At the Digital.NSW Showcase in September of 2019, over 1,400 attendees gathered to hear about new ways to deliver better services for the people of NSW. Highlights of some of the great work achieved so far were prominent at the 2019 Digital NSW Showcase, the fourth to be held i…

Public Sector Network

15 Nov 2019

INTERVIEWS

Interview: Simon Froude, Director at State Records, Attorney-General's Department

Tell us about the journey to your current role and what this role entails? I have worked in the South Australian public sector for over 20 years, with most of that time spent in the information management environment. I have worked across numerous portfolios including central age…

Public Sector Network

11 Nov 2019

INTERVIEWS

Interview: Samantha Gavel, NSW Privacy Commissioner, Information and Privacy Commission NSW

Tell us about the journey to your current role and what it this role entails? I commenced as NSW Privacy Commissioner in September 2017. As Privacy Commissioner, my role is to promote public awareness and understanding of privacy rights in NSW, as well as providing information, s…

Public Sector Network

11 Nov 2019

INDUSTRY TRENDS

The Unattractive Customer

I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…

Public Sector Network Digital Services and Customer Experience

13 Oct 2019

INDUSTRY TRENDS

1 Year in... Here's what we've achieved.

Friday the 19th July may have seen like a regular day to you, but it was a special day for me as it marked a full year into my contract leading The City of Canterbury Bankstown in its journey to becoming an innovative Council and a leading smart city. Were the largest City in NSW and fourth largest in Australia, but were also the leanest Council in NSW, meaning were slightly more resource challenged than other cities. A caveat which, in my opinion makes our successes that much more impressive! So, may I present to you a select list (in …

Public Sector Network

13 Oct 2019

INDUSTRY TRENDS

Digital Transformation

I believe it is time to drop the word DIGITAL and simply replace it with TRANSFORMATION. When our customers connect with us, they only care about their channel of preference and are only interested in achieving the outcome in the easiest way possible. Digital is one channel…

Public Sector Network

13 Oct 2019

Public Sector Network's Insights

Interview: Steve Mitchinson, Executive Director - Drivers and Vehicles, Department of Transport