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AIIA Pre-Budget Submission

Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…

Heather Dailey Digital Services and Customer Experience

19 Nov 2019

INDUSTRY TRENDS

The Unattractive Customer

I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…

Public Sector Network Digital Services and Customer Experience

13 Oct 2019

AIIA Pre-Budget Submission

The Unattractive Customer

Recommendations

Key Takeaways: Building a Future-Ready Digital NSW

Government Innovation Week Federal 2025: Ministerial Address by Senator the Hon Katy Gallagher

IBM Launches Microsoft Practice to Deliver Transformative Business Value for Clients

GIW Federal 2025: How Open Source AI and Networking Empower Australia’s Federal Agencies with Don Murphy

EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.

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Insights

AIIA Pre-Budget Submission

The Unattractive Customer

Recommendations

Key Takeaways: Building a Future-Ready Digital NSW

Government Innovation Week Federal 2025: Ministerial Address by Senator the Hon Katy Gallagher

IBM Launches Microsoft Practice to Deliver Transformative Business Value for Clients

GIW Federal 2025: How Open Source AI and Networking Empower Australia’s Federal Agencies with Don Murphy

EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.