Insights

State of the Service Spotlight: Queensland Innovation 2024

Discover insights from Queensland's top public sector innovators on addressing key challenges, prioritising digital reform and innovation, and fostering cross-functional collaboration to drive successful transformation.

Patrick Joy General

10 Sep 2024

INDUSTRY TRENDS

Top Government Innovators: Queensland 2024

12 Quotes from the State's Top Digital Transformation, Tech & Policy Executives

Patrick Joy General

10 Sep 2024

WHITEPAPERS & REPORTS

Key Takeaways: Shaping Queensland's Tomorrow, Today

Tap into timely insights and actionable strategies post-budget from QLD Public Sector Senior Executives leading the modernisation of citizen services and digital capabilities.

Patrick Joy General

7 Sep 2024

CASE STUDIES

Case Study: Rural Water Futures Program

How advanced customer servicing is managing Queensland's vast water resources at the Department of Regional Development, Manufacturing and Water

Jordan Mullins Digital Services and Customer Experience

10 Jul 2024

ON DEMAND

Driving Queensland's Innovation Through Culture and the Right Talent

In this GovTalk panel session, our government leaders discuss gaps in skill sets and the best approaches to close the gaps, the post-covid hybrid working environment between home and office and how this changes the way people develop skills and how employees can build on their skills and engage with each other, and finally our leaders discuss the next critical step in closing the gap on skills requirement for the public sector to move forward.

Heather Dailey IT Modernization and Cloud

13 Nov 2023

ON DEMAND

Providing a Seamless Citizen Experience with Transport's Digital License Expansion

In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

How Can Our Government Gain Citizen Trust?

In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond

In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …

Heather Dailey IT Modernization and Cloud

7 Nov 2023