Building Digital Government Talent Pipelines

The worldwide calls for the modernization and digital transformation of the public service not only persist, but grow. In response, many governments are gradually changing their culture, adopting new processes, and creating specialized units all in an effort to embrace digital. These endeavours have been examined in detail by the other case studies in this series; the nature of public sector digital work, the challenges and opportunities of digital transformation, and key lessons learned from the successes and failures in advancing digital government. This case study complements that research while focusing on the recruitment and retention of digital talent in …

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.

How the Canadian Mounted Police is Fortifying a Future-Ready Police Service

Suelyn Knight, Executive National Advisor, Race-Based Data Collection, Royal Canadian Mounted Police

Leveraging Technology to Create Authentic Learning Experiences at the NSW Department of Education

Technology for learning team supports schools in leveraging innovative technology to drive student engagement and learning. Hear from Joachim Cohen, Schools Technology Innovation Lead at the NSW Department of Education - an innovative educational lead, on how schools are leveraging this technology to create authentic and engaging learning opportunities. ​

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.

Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City

Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.

How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance

The world these days is changing at an unprecedented pace and large, established organizations are sometimes having trouble keeping up. Some realize this and embark on transformation journeys, whilst almost weekly or monthly there are stories about all sorts of businesses either going under or changing their focus and entire business models just to stay afloat. One of the large Canadian companies that has recently embarked on a transformation journey is Saskatchewan Government Insurance.

Modern Data Analytics Technology Empowering Communities at York Regional Police

Greg Stanisci, the Senior Manager of Business Intelligence and Data Analytics at York Regional Police in Ontario, highlights how their 'Community Safety Data Portal' fosters transparency by empowering the community with accessible crime data and interactive tools for crime prevention and community engagement.