Insights

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On Demand

Service Experience & Transformation Journey

In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023
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On Demand

How Are We Ranking in Service as a State

In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023
Flag of Australia
On Demand

Strategic Workforce Planning and Staff Attraction & Retention Challenges

In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
28 Aug 2023
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Case Studies

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
Nouha Elmasri Nouha Elmasri
Digital Services and Customer Experience
Public Sector Network logo
25 Aug 2023
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Whitepapers & Reports

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
Nouha Elmasri Nouha Elmasri
Digital Services and Customer Experience
Public Sector Network logo
25 Aug 2023
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Whitepapers & Reports

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Nouha Elmasri Nouha Elmasri
General
Public Sector Network logo
24 Aug 2023
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Case Studies

How the Canadian Mounted Police is Fortifying a Future-Ready Police Service

Suelyn Knight, Executive National Advisor, Race-Based Data Collection, Royal Canadian Mounted Police
Ishan Rangana Ishan Rangana
General
Public Sector Network logo
22 Aug 2023
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Interviews

Conversations with the Advisory Board - Dr. Jessica J. Jones

Explore the transformative journey of Dr. Jessica J. Jones, Director of Diversity, Equity, Inclusion, and Belonging at Louisiana Department of Children and Family Services, as she discusses the profound impact of education and her commitment to empowering marginalized voices in the public sector. Gain insights into her mission to foster inclusivity and social justice, and discover how one individual's dedication can create a lasting ripple of positive change.
Scarlet Reynoso Scarlet Reynoso
Workforce, Skills and Capability
Public Sector Network logo
22 Aug 2023
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