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ON DEMAND
A Long Time Ago in a Victoria Far, Far Away

A Long Time Ago in a Victoria Far, Far Away

In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
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ON DEMAND
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
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ON DEMAND
The MAP to Innovation as Usual

The MAP to Innovation as Usual

In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
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ON DEMAND
Evaluating Levers for Public Sector Innovation

Evaluating Levers for Public Sector Innovation

In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
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ON DEMAND
Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
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ON DEMAND
Service Experience & Transformation Journey

Service Experience & Transformation Journey

In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
How Are We Ranking in Service as a State

How Are We Ranking in Service as a State

In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.

Heather Dailey Digital Services and Customer Experience
28 Aug 2023
Flag of Australia
ON DEMAND
Strategic Workforce Planning and Staff Attraction & Retention Challenges

Strategic Workforce Planning and Staff Attraction & Retention Challenges

In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.

Heather Dailey Workforce, Skills and Capability
28 Aug 2023
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