Insights

Showing 89–96 of 1618 insights

Sort by

Business Process Mapping for the Public Sector

Mustafa Ghulam (Business Process Mapping) shows public sector teams how to map processes, uncover inefficiencies, and streamline workflows. He covers practical techniques and improvement methods that support transparency, compliance, and …

Benji Crooks Digital Services and Customer Experience

22 Jan 2026

INTERVIEWS

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience

22 Jan 2026

INTERVIEWS

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability

19 Jan 2026

INDUSTRY TRENDS

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud

19 Jan 2026

GUIDES

The Public Sector Change Baseline

Creating space for leadership teams to ask not only what must change, but what must be true for change to take hold through a facilitated assessment and guide for discussion.

Amanda Bernardo Workforce, Skills and Capability

19 Jan 2026

INDUSTRY TRENDS

The Public Sector Podcast: Strength in diversity: Unlocking cyber security’s full potential

A conversation on how diverse perspectives strengthen cyber resilience and drive innovative responses to today’s security threats.

Heather Dailey Cyber Security and Risk Management

19 Jan 2026

INTERVIEWS

Artificial Intelligence (AI) Policy Development

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains why public sector AI adoption needs practical policy and governance, how to define approval and assessment roles, and …

Benji Crooks Data, Analytics and AI

16 Jan 2026

INTERVIEWS

AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges

Derek Madden (Moorabool Shire Council) explains where AI is delivering practical value in local government, why councils start with high-volume, data-ready work, and how trust frameworks and staff training build …

Benji Crooks Data, Analytics and AI

15 Jan 2026