Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Clear
INTERVIEWS
Effective Crisis Communication

Effective Crisis Communication

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains how public sector teams build effective crisis communications, define critical information requirements, prevent misinformation, and deliver clear, timely …

Benji Crooks Cyber Security and Risk Management
28 Jan 2026
Flag of Australia Flag of New Zealand
INDUSTRY TRENDS
The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC

The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC

BC’s plan to deliver seamless, life-event-based public services by 2030.

Heather Dailey Digital Services and Customer Experience
27 Jan 2026
Flag of Canada
INDUSTRY TRENDS
Let's Chat: Bridging the AI Trust Gap

Let's Chat: Bridging the AI Trust Gap

In this candid conversation, Fujitsu Intelligence CEO Nicholas Lee shares how private-sector AI experience can build public trust, empower workforces, and ethically transform service delivery in BC.

Jennifer Balon Data, Analytics and AI
26 Jan 2026
Flag of Canada
INDUSTRY TRENDS
Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Michael Harvey, Information and Privacy Commissioner, Government of British Columbia

Jennifer Balon Cyber Security and Risk Management
26 Jan 2026
Flag of Canada
INTERVIEWS
Business Process Mapping for the Public Sector

Business Process Mapping for the Public Sector

Mustafa Ghulam (Business Process Mapping) shows public sector teams how to map processes, uncover inefficiencies, and streamline workflows. He covers practical techniques and improvement methods that support transparency, compliance, and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Global
INTERVIEWS
Customer Journey Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Flag of Australia Flag of New Zealand
INTERVIEWS
From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability
19 Jan 2026
Flag of Australia
INDUSTRY TRENDS
Overcoming Challenges in IT Modernization Projects

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud
19 Jan 2026
Flag of Canada
Help your peers

Share what you've learned with fellow public servants

Share knowledge
Support the community
Get started

Recommendations

6 questions to ask before investing in meeting room solutions
6 questions to ask before investing in meeting room solutions
INDUSTRY TRENDS 6 Feb 2026
Key Takeaways | Government Innovation Showcase Victoria 2026
Key Takeaways | Government Innovation Showcase Victoria 2026
WHITEPAPERS & REPORTS 30 Mar 2026
Secure AI starts with data: how a Modern Data Platform enables trusted AI use cases
Secure AI starts with data: how a Modern Data Platform enables trusted AI use cases
INDUSTRY TRENDS 11 Feb 2026
Future Trends in Digital Government BC
Future Trends in Digital Government BC
INDUSTRY TRENDS 13 Jan 2026
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
INDUSTRY TRENDS 17 Feb 2026