Digitisation in the public sector: a focus on the customer experience

To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …

Public Sector Data Governance: Five Reasons Why Information Management Frameworks are Crucial

You’ve likely heard the term ‘rubbish in, rubbish out,’ in reference to data, but what does that actually mean? Well for decades public sector departments and agencies have been collecting data on the citizens they support, the services they deliver and the processes they manage. While early computer systems have become obsolete and are gradually phased out, the data they captured might well still exist —perhaps being used to make business decisions even now. In an era where data-driven organisations win, and the quality of data collected is now more important than ever; the development, integration and adoption of information …

Building Cybersecurity Resiliency Across the NSW Public Sector

According to a November 2022 survey of over 200 NSW-based public sector cyber security professionals 37% of respondents stated that the biggest single barrier to cyber security optimisation across the state is funding and prioritisation, followed by a lack of skills at 30%.Read on to find out more!

Publishing to Public Sector Network Insights

If you have a great success story, compelling findings, or insightful knowledge and lessons learned - Public Sector Network's Insights Library is the place to share them!

Fireside Chat: Answering Your Burning APS Recruitment Questions

In this fireside chat Jody Grima, Chief People Officer at the Department of Customer Service and Chris Lamb, Deputy Commissioner with the NSW Public Service Commission come together to answer all your burning questions.

Celebrating Pride & Making Strides in the Canadian Public Sector

Pride Month in the Canadian public service is a time of celebration, reflection, and progress. Throughout this month, employees come together to commemorate the rich history, diverse experiences, and resilience of the 2SLGBTQIA+ community. The public service showcases its commitment to inclusivity and equality through a series of events, workshops, and initiatives aimed at fostering a safe and affirming workplace for all. From rainbow flag raisings to informative panel discussions, Pride Month serves as a platform to amplify voices, promote understanding, and encourage dialogue on the challenges and triumphs faced by the 2SLGBTQIA+ community. This collective celebration not only strengthens …

Unlocking our National Data Assets with the ONDC's DATA Scheme

Phil O'Connor, Technical Advisor at the Office of the National Data Commissioner shares his insights on the Office of the National Data Commissioner DATA Scheme discusses how Australia can unlock our national data assets.

Virginia is Open for Business: Expanding Virginia’s Economic Base

This panel of thought leaders delve into the future priorities for the State of Virginia and explore the tools, skills and technologies helping build the next generation of digital government services.