Insights

INDUSTRY TRENDS Members-only

Building Cybersecurity Resiliency Across the NSW Public Sector

According to a November 2022 survey of over 200 NSW-based public sector cyber security professionals 37% of respondents stated that the biggest single barrier to cyber security optimisation across the state is funding and prioritisation, followed by a lack of skills at 30%.Read on to find out more!

Jane Murugan Cyber Security and Risk Management

26 Jun 2023

GUIDES Members-only

Publishing to Public Sector Network Insights

If you have a great success story, compelling findings, or insightful knowledge and lessons learned - Public Sector Network's Insights Library is the place to share them!

Nouha Elmasri General

26 Jun 2023

INTERVIEWS

Celebrating Pride & Making Strides in the Canadian Public Sector

Pride Month in the Canadian public service is a time of celebration, reflection, and progress. Throughout this month, employees come together to commemorate the rich history, diverse experiences, and resilience of the 2SLGBTQIA+ community. The public service showcases its commitment to inclusivity and equality through a series of events, workshops, and initiatives aimed at fostering a safe and affirming workplace for all. From rainbow flag raisings to informative panel discussions, Pride Month serves as a platform to amplify voices, promote understanding, and encourage dialogue on the challenges and triumphs faced by the 2SLGBTQIA+ community. This collective celebration not only strengthens …

Madeson Darcy Workforce, Skills and Capability

21 Jun 2023

INDUSTRY TRENDS

Supporting Seamless Access to the Services New Zealanders Want and Need

Every business function in the public service has undergone significant transformation in recent years, however, the key focus for New Zealand agencies has been making the right investment in emerging technologies to improve and update digital services. To gain fresh insights into best practices in digital transformation as well as a unique opportunity to gain benefits from exchanging cross-departmental insights, join us at Innovate New Zealand 2023.

Clare Mansbridge Data, Analytics and AI

15 Jun 2023

CASE STUDIES Members-only

Underpinning a new era of citizen demand – trying to mend a broken system

Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.

Alex Kats General

14 Jun 2023

CASE STUDIES Members-only

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.

Alex Kats General

14 Jun 2023

WHITEPAPERS & REPORTS

Digital transformations for a modern Aotearoa New Zealand

After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.

Alex Kats Digital Services and Customer Experience

14 Jun 2023

INTERVIEWS Members-only

Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia

In anticipation of the upcoming online webinar - Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia, we had the opportunity to speak with the Chief Information Officer, Dominique Barker from Australian Institue of Family Studies. Our conversation centered…

Jane Murugan Cyber Security and Risk Management

9 Jun 2023