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ON DEMAND
Modernizing Services for Citizen and Businesses: Seamless and Secure Digital Experiences

Modernizing Services for Citizen and Businesses: Seamless and Secure Digital Experiences

This keynote will explore how modernizing government services for both citizens and businesses can create faster more secure and inclusive digital experiences.

Kelly Zheng Digital Services and Customer Experience
23 May 2025
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ON DEMAND
Maximizing the Impact of Technology, Data, and AI Applications

Maximizing the Impact of Technology, Data, and AI Applications

This panel will explore how leaders evaluate and select the right technology, data, and AI tools for specific needs, and share strategies for optimizing their use to achieve meaningful outcomes, …

Kelly Zheng Data, Analytics and AI
23 May 2025
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ON DEMAND
Protecting the Public Sector: Identity Defense for SLED Organizations

Protecting the Public Sector: Identity Defense for SLED Organizations

Cyberattacks against government agencies and critical public infrastructure have soared over the past few years. Is your cybersecurity strategy ready for today’s threats? Identity threat detection and response is key …

Kelly Zheng Cyber Security and Risk Management
23 May 2025
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ON DEMAND
Culture and Innovation: Why Loving your Job Matters

Culture and Innovation: Why Loving your Job Matters

Governments worldwide are embracing change to streamline service delivery. Discover valuable insights from New Mexico’s journey to grow and enhance its services in both Revenue, and in Driver and Vehicle …

Kelly Zheng Workforce, Skills and Capability
23 May 2025
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ON DEMAND
How a Data-Driven Culture Fosters Continuous Improvement

How a Data-Driven Culture Fosters Continuous Improvement

Building a data-driven culture can be complex, but it is a powerful catalyst for advancing continuous improvement initiatives. Explore how the Colorado Department of Revenue harnessed data-driven strategies to elevate …

Kelly Zheng Data, Analytics and AI
23 May 2025
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ON DEMAND
The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery

The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery

Governments face the challenge of balancing digital transformation, data-led decision making, and service delivery while maintaining digital trust. This session will help you navigate these competing priorities to drive modernization …

Kelly Zheng Digital Services and Customer Experience
23 May 2025
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ON DEMAND
Drive Innovation Through Collaborative Governance and Emerging Tech

Drive Innovation Through Collaborative Governance and Emerging Tech

Anthony Joy from Cleveland Metroparks explores how the convergence of emerging technologies like IoT, AI, and virtual reality—paired with strong inter-agency and cross-sector collaboration—is transforming operations in diverse areas such …

Kelly Zheng Digital Services and Customer Experience
23 May 2025
Flag of United States
ON DEMAND
Cybersecurity as a Catalyst for Innovation

Cybersecurity as a Catalyst for Innovation

Holly Drake from Ohio Department of Administrative Services outline how the state’s strategic vision to “explore solution and service innovation through emerging technologies” is being realized through a strong cyber …

Kelly Zheng Cyber Security and Risk Management
23 May 2025
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