Insights

Access quality content from global government thought leaders




On Demand

On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century

Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:Going digital by default and delivering e-Services that have intuitive user experiencesLeveraging data to better understand the needs of citizens and organisationsUnderstanding the future of …
Jane Murugan Jane Murugan
Digital Services and Customer Experience
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government

Explore key insights with Director of Technology, Sean Kopelke from VMware Australia and New Zealand on enhancing and developing in-house digital capabilities and managing costs with cloud financial governance.
Jane Murugan Jane Murugan
Digital Services and Customer Experience
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Executing on Digital Innovation

Ideation without execution is just dreaming. Here are some key insights on designing, developing and delivering in a continual cycle of service innovation, citizen engagement and accessibility. Key Insights by:Paul Arthur, Regional VP ANZ, OutSystems Richard Davies, Manager Solution Architect, OutS…
Jane Murugan Jane Murugan
Digital Services and Customer Experience
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Bringing it all together to support the future growth and prosperity

Technology, People, Processes & Data – Bringing it all Together to Support the Future Growth and Prosperity • Priorities to support public sector innovation and transformation • Enabling real-time insights and decision making through big data and analytics • Encouraging cross departmental and cross…
Jane Murugan Jane Murugan
Digital Services and Customer Experience
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Revolutionising technology use in the Public Sector

Technologies are revolutionising every industry - and the Public Sector is no exception. Tune into key insights from these technology experts on the next big thing.
Jane Murugan Jane Murugan
IT Modernization and Cloud
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Interview with Michael Rowell

Some interesting insights from Deputy Commissioner, Commissioner, Infrastructure Projects, Michael Rowell from the Australian Taxation Office on accelerating digital transformation through technology.
Jane Murugan Jane Murugan
IT Modernization and Cloud
Public Sector Network logo
23 Dec 2022
Flag of Australia
On Demand

On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy

Let's discuss value-adding to whole-of-government work and next challenges and opportunities with the Head of Digital Technology Taskforce, Michelle Dowdell and unveil what's in the strategy.Michelle DowdellHead, Digital Technology Taskforce, Department of the Prime Minister and Cabinet 
Jane Murugan Jane Murugan
Digital Services and Customer Experience
Public Sector Network logo
22 Dec 2022
Flag of Australia
Case Studies

Providing Agencywide Training Support for redeployed staff during a Global Pandemic

Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …
Terrance Stroud Terrance Stroud
Workforce, Skills and Capability
22 Dec 2022
Flag of United States