Insights

Hospital Management Improvement

In many ways, the pandemic has been disastrous for the whole country, particularly for Victoria which has had multiple outbreaks and significant periods of lockdown and restrictions. Yet at the same time, because the pandemic has exposed gaps and blockages in the way certain public sector institutions operated, there have been some positive outcomes too. “We want to get to a point that how people experience the public health system shouldn’t depend on where they live. We’re very keen to make sure that regardless of where you are located or whether or not you are on a waiting list, you …

Teresa Anderson General

16 Jul 2021

INDUSTRY TRENDS

Implementing human-centred design to achieve better long-term patient outcomes

All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …

Rosie Fea General

16 Jul 2021

INDUSTRY TRENDS

3 reasons to focus on technology improvements in council

The digitisation of services is an inevitable part of council’s transformation. The strategic use of digital technologies can have a myriad of benefits that are not just limited to one department or service. Modern citizens expect their councils to be fluid with regards to how they provide a service. Just like with any other organisation, council customers expect to be able to access and interact with required services online, and on demand. For many customers – driven particularly by the younger generation as well as a global pandemic – the options of in- person, paper-based or even over-the-phone services are …

Milena Tsitovitch

14 Jul 2021

INDUSTRY TRENDS

How enterprise architecture can establish a framework for transformation in government

Governments in this era are facing demands for enhanced and better-quality citizen service delivery, making IT modernisation and digital transformation critical. In a world where agility and innovation are highly valued, enterprise architecture is a key element in this transformation. Enterprise architecture is the process by which organisations standardise and organise IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernisation of IT as a department. Essentially, enterprise architecture help organisations structure IT projects and policies to achieve desired business results, as well as stay on top of industry trends disruptions using architecture …

Milena Tsitovitch IT Modernization and Cloud

14 Jul 2021

INDUSTRY TRENDS

Australian Healthcare Snapshot: Remote and Telehealth Services

Virtual care offers an unparalleled opportunity to deliver real change addressing the challenges of healthcare over the next decade. It has the power to transform every health and social care sector and the way services are delivered. Telehealth also improves access to health services for people in rural and remote areas. While telemedicine promises to grow rapidly over the next decade and has clear benefits, it still poses some technical and practical problems for healthcare providers. To better understand where Australian healthcare professionals feel the future of telehealth lies, we surveyed the attendees at our recent Improving Remote and Telehealth …

Rosie Fea General

14 Jul 2021

INDUSTRY TRENDS

An Inclusive Design Approach to Government Services

To achieve that mission, the DTA employs “all kinds of different individuals,” not just technology experts. The purpose of having such variety is to “build simple, clear and fast public services, underpinned by transparency and respect. That is what builds public trust.” In total, there are about 350 staff at the agency, responsible for “designing services for all the citizens, taking into account all perspectives, which is really complex.” To have true digital engagement, organisations and agencies need to be in the right frame of mind. However, the DTA has found over the last few years that there are a …

Milena Tsitovitch Digital Services and Customer Experience

12 Jul 2021

WHITEPAPERS & REPORTS

Achieving Better Public Service through Digital Government

Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations began their journeys towards digitisation before the pandemic hit, but now face the challenge of keeping that momentum, embedding the changes and ensuring no-one is left behind. This paper brings together Australian experts in digitisation from the private and public sectors. All have had to navigate their way through transformations and the pandemic, and all have learned valuable lessons along the way.

Rosie Fea Digital Services and Customer Experience

12 Jul 2021

INDUSTRY TRENDS

5 Ways to Reimagine Procurement in the New Normal

Covid has been the architect of much change, and it has most definitely altered the face of procurement forever. As a result of Covid-19 supply chains the world over have suffered a real shock. For the public sector, the fragility of supply chain and procurement initiatives, and our growing dependence upon global supply has exposed weaknesses in long-standing ways of working. Now, as we prepare for the post-COVID world, supply chain and procurement professionals across the APS are taking the lessons learned from the last 18 months and are looking for new ways to work smarter, better, and more efficiently.

Paris Armstrong General

9 Jul 2021