Insights

Edge Computing for Government

To succeed and thrive in our modern world, every organisation needs to constantly be thinking about improvement and growth. That doesn’t necessarily mean expansion. It means growing the knowledge base and using technology to better serve clients, customers or constituents. This is as true for the public sector as it is for any other kind of business. Public sector institutions however, especially large ones answerable to government, are sometimes constrained by what they can do, but that doesn’t have to be the case. Currently it is almost entirely one-way traffic. People in precarious situations call triple zero. “We want people …

Teresa Anderson IT Modernization and Cloud

9 Apr 2021

INDUSTRY TRENDS

Asset Management – it’s a marathon, not a sprint

Local councils across the country hold a large repository of assets. Depending on the location and size of the council, these might vary from vehicles and buildings, to agricultural and maritime equipment roads and highways, health and waste products, playgrounds, museums, and any number of other assets. Redland City Council has a population of just under 160,000, has over 12,000 registered businesses, 335 km of coastline, and holds $2.8 billion of assets under management. Most of their assets are to do with some form of “service delivery, shelter, movement or social interaction – really, they are all about liveability.” By …

Rosie Fea General

9 Apr 2021

INDUSTRY TRENDS

Blockchain Application

In our ever-changing world, there is a constant quest to make things easier, better, smarter. One of the manifestations of that in recent years is in the form of disruptive technologies, which has largely led to the gig economy. Where would we be without Uber, Airbnb, Ebay, Twitter or Amazon? One of the original disruptors was blockchain, or more accurately, distributed ledger technology (DLT), which is the tech behind it. In essence, DLT is a decentralised database managed by multiple participants, and Blockchain is a type of DLT which records information in a digital transactional chain, in a way that …

Paris Armstrong IT Modernization and Cloud

9 Apr 2021

WHITEPAPERS & REPORTS

Hybrid IT and Cloud Computing

All organisations, particularly large public sector organisations, produce vast amounts of information and data. Storing this data securely, reliably and accessibly is critical, but legacy storage systems are not as reliable or as robust as they need to be. Thus cloud storage on the internets is a solution that may be viable for some. This paper follows the data and cloud computing journeys of three organisations from three jurisdictions. Cloud computing is still in its infancy so hybrid forms of storage are preferred solutions in most instances, but these examples show what is possible and how quickly organisations can embrace …

Milena Tsitovitch IT Modernization and Cloud

8 Apr 2021

WHITEPAPERS & REPORTS

Innovative Solutions to combat Cyber-Attacks

Cyber-attacks are becoming more prevalent and the attackers are becoming more brazen and creative. Combatting these attacks requires innovative solutions like endpoint security and protection. This paper brings together the perspectives of three cybersecurity professionals, with a focus on security protection, security deployment and security awareness. The lessons from these perspectives will assist in ensuring that the right protections are in place, and that data is as secureas it can be.

Public Sector Network Cyber Security and Risk Management

8 Apr 2021

INDUSTRY TRENDS

Bots and the Future of Customer Experience- Canada

City councils, therefore, need to be resilient and responsive and need to be able to provide answers. In recent times there has been no greater crisis than COVID-19, and the City of Toronto was intent on being proactive in its dealings with its citizens. However, there were simply not enough staff and too many questions coming in, so a digital or artificial intelligence (AI) solution was sought. The City of Toronto also had a few expectations that needed to be met. “Accessibility was very important to the City, so that it was equitable to everybody, and any solution also needed …

Milena Tsitovitch Digital Services and Customer Experience

8 Apr 2021

WHITEPAPERS & REPORTS

Protecting your Digital Identity in our modern world

Protecting digital identities in our modern world is critical, particularly at work. This process of identity and access management (IAM) has become so important in some large workplaces, that it has become its own very important field of practice. This paper brings together the perspectives of two IT experts, showcasing that IAM is a necessary consideration when designing or re-engineering any IT systems, and that protecting digital identities should always be a priority.

Rosie Fea Cyber Security and Risk Management

7 Apr 2021

WHITEPAPERS & REPORTS