Insights

Improving Citizen Experience by Leveraging Digital Technology and Transformation

In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.

Improving Response and Preparedness for More Resilient Frontline Services

The pandemic has been first and foremost a health crisis, and whilst most industries can learn lessons from how they responded or what the pandemic has meant for them, it is the health sector that most likely has the most to learn and will continue to be most affected. There are “a lot of challenges ahead,” but equally, the pandemic has taught a lot of lessons that NSW Ambulance and all other ambulance services should heed.

On Demand - Public Sector Innovation Show British Columbia 2022 - Digital Trust and the New BC Wallet

Hear from our speaker John Jordan as they discuss about  • How is the government combating identity theft, phishing and surveillance through a new layer of digital trust • Delivering trust for both individuals and businesses, and across the public and private sectors through digital services • Inst…

On Demand - Public Sector Innovation Show British Columbia 2022 - Digital in B.C.: Building on Insights

On Demand - Public Sector Innovation Show 2022 British Columbia - Building a Stronger B.C. for Everyone

Hear from the Honourable Lisa Beare as she discusses • A Plan for Today, a Vision for Tomorrow builds on B.C.’s strength – its people • How does the Government plan to deliver the above goals Insights from Honourable Lisa Beare, Minister of Citizens’ Services, Government of British Columbia 

On Demand - Public Sector Innovation Show Saskatchewan 2022 - Driving Public Service Transformation Strategies by Aligning People, Process and Culture

Hear from our expert panel as they unpack about •  The key trends driving transformation strategies within Saskatchewan’s public service? • How to embed the right organizational culture to ensure seamless transformation? • How can leaders play a key role to build or support a culture of continuous …

On Demand - Public Sector Innovation show Saskatchewan 2022 - Driving Innovation and Building on our Modernization Progress

Hear from Brianna Verhelst as they discuss driving Innovation to deliver services to citizens of Saskatchewan through planning, developing culture and implementing the change required to modernize government projects. Insights from BriannaVerhelst, Executive Director - Office of Planning, Performan…

On Demand - Public Sector Innovation show Saskatchewan 2022 - Enhancing Citizen Experience with Cross-Agency Collaboration

Hear from our speaker Nathan Wilson as he discusses the initiatives taken by SaskTel to improve the technology landscape in Saskatchewan by collaborating with key players and working on innovative strategies and technologies.  Insights from Nathan Wilson, Director of Innovation & Collaboration - Bu…