Insights

Multi Channel Citizen Engagement in 2020

Our modern world means that governments and government agencies need to engage with their stakeholders in new and innovative ways, and in multiple ways to create true engagement. Such an approach needs to have customers at its centre, needs to engage with the right audience for the right purpose and it needs to use technology in the best possible way to achieve its outcomes.

Public Sector Network Digital Services and Customer Experience

29 Sep 2020

WHITEPAPERS & REPORTS

Safer Cities 2020

The COVID-19 pandemic that struck the world in 2020 was not something that any government planned for or was entirely prepared for. Yet, planning for disasters is something that governments regularly have done and continue to do. This is necessary, and at all levels, disaster p…

Public Sector Network General

29 Sep 2020

WHITEPAPERS & REPORTS

Driving Citizen Experience in the Public Service 2020

Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that their users – the citizens – are at the centre of these changes.

Neboneid Hamoo Digital Services and Customer Experience

29 Sep 2020

WHITEPAPERS & REPORTS

Healthcare Innovation in 2020

Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, many healthcare services have begun to innovate their practices and their service delivery. This process began before COVID-19, but the pandemic has focussed some of the innovation and has provided opportunities that the healthcare sector is now keen to embrace to ensure that it remains future-focussed. This paper incorporates the innovation examples from three different jurisdictions, …

Neboneid Hamoo General

29 Sep 2020

WHITEPAPERS & REPORTS

Cyber Security in the Public Service 2020

With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its impact seriously. Cyber security should be embedded into the planning of every organisation, and updated strategies to identify and deal with it need to be developed and implemented. Cyber security professionals along with academics in this field have excellent tips, guidance and advice for organisations and governments on how to monitor cybercrime and how to deal with it. Through …

Public Sector Network Cyber Security and Risk Management

29 Sep 2020

WHITEPAPERS & REPORTS

Women in Leadership 2020

As workplaces change, evolve and adapt – both in general and as a result of the Covid-19 crisis – it is important that they do so drawing on confidence, relatability and leadership experience. They also need to be diverse and inclusive, which means having more women involved. These aren’t examples of female leadership; these are examples of leadership from a female perspective that we can all learn from.

Public Sector Network Workforce, Skills and Capability

29 Sep 2020

WHITEPAPERS & REPORTS

Architecting the Future Smart City 2020

At Architecting the Future Smart City, both domestic and international public sector leaders came together to explore how to create a smart city framework that delivers outcomes that matter. This report will unpack the key trends, opportunities and challenges in this space. This paper includes the insights from speakers at a recent event that, like so many of late, was held virtually. That was only possible because of the way technology has improved and continues to do so. Many of us are connected all the time with the number of devices constantly expanding. This is most noticeable in cities, as …

Public Sector Network General

29 Sep 2020

WHITEPAPERS & REPORTS

Innovation in the Western Australian Public Service 2020

On 5 March 2020 Public Sector Network (PSN) partnered with the Western Australian Government to present the WA Government Innovation Showcase 2020, a one-day event intended to explore and advance the WA Government’s Innovation and Digital Transformation strategies. T…

Public Sector Network IT Modernization and Cloud

29 Sep 2020