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CASE STUDIES
Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

Heather Dailey Digital Services and Customer Experience
12 May 2025
Flag of Australia
INDUSTRY TRENDS
Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Learn the value of matching technology solutions to community priorities, encouraging open dialogue, and earning public confidence by delivering clear, accessible, and people-focused digital services.

Heather Dailey IT Modernization and Cloud
5 May 2025
Flag of United States
INTERVIEWS
Let's Chat: Bridging Colorado’s Digital Divide with Strategic Infrastructure and Equity Initiatives

Let's Chat: Bridging Colorado’s Digital Divide with Strategic Infrastructure and Equity Initiatives

Brandy Reitter discusses the state's efforts to tackle challenges like missing middle-mile infrastructure and digital equity.

Kelly Zheng Digital Services and Customer Experience
1 May 2025
Flag of United States
INTERVIEWS
Let's Chat: Bridging the Digital Divide in Colorado Through Innovation and Collaboration

Let's Chat: Bridging the Digital Divide in Colorado Through Innovation and Collaboration

William Chumley highlights initiatives like statewide broadband access, AI pilots, and community-driven solutions to enhance equity, security, and service delivery.

Kelly Zheng Digital Services and Customer Experience
1 May 2025
Flag of United States
INDUSTRY TRENDS
Public Sector Podcast: AI and Data Analytics: Shaping the Future of Public Services

Public Sector Podcast: AI and Data Analytics: Shaping the Future of Public Services

How data, AI, and innovation are transforming service delivery for Canadians.

Heather Dailey Data, Analytics and AI
29 Apr 2025
Flag of Canada
CASE STUDIES
Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.

Heather Dailey Digital Services and Customer Experience
28 Apr 2025
Flag of Australia
INDUSTRY TRENDS
Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Explore the findings from the ChatGPT Enterprise pilot and how it was leveraged to assess the role of generative AI in boosting efficiency and effectiveness across public sector operations.

Heather Dailey Data, Analytics and AI
23 Apr 2025
Flag of United States
INTERVIEWS
Public Sector Podcast: Maximizing the Impact of Technology, Data, and AI Applications

Public Sector Podcast: Maximizing the Impact of Technology, Data, and AI Applications

Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of …

Kelly Zheng Data, Analytics and AI
22 Apr 2025
Flag of United States
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