Insights

Key Takeaways: Digital Strategies to Elevate Service Delivery for Victorians

Tap into timely insights and actionable strategies post-budget from VIC Public Sector Senior Executives leading the modernisation of citizen services and digital capabilities.

Patrick Joy General

20 Jul 2024

WHITEPAPERS & REPORTS

Collaborating for an Innovative Victorian Future

For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.

Heather Dailey Digital Services and Customer Experience

11 Sep 2023

ON DEMAND

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.

Heather Dailey Digital Services and Customer Experience

29 Aug 2023

ON DEMAND

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.

Heather Dailey Digital Services and Customer Experience

29 Aug 2023

ON DEMAND

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.

Heather Dailey Digital Services and Customer Experience

28 Aug 2023

ON DEMAND

The Holistic Elements to Whole-of-Government Strategy

In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.

Heather Dailey Digital Services and Customer Experience

28 Aug 2023

ON DEMAND

A Long Time Ago in a Victoria Far, Far Away

In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.

Heather Dailey Digital Services and Customer Experience

28 Aug 2023

ON DEMAND

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.

Heather Dailey Digital Services and Customer Experience

28 Aug 2023