Insights

The Possibilities of AI in Enhancing your Citizen Experiences

In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Ministerial Address: The Hon. Mark Bailey

In this Ministerial Address, The Hon. Mark Bailey, Minister for Transport & Main Roads & Minister for Digital Services explains how Queensland is improving its services and their goals to make Queensland premium digital experience by the Olympics in 2032 and beyond. Our esteemed Minister further describes what is needed to achieve the goals for Queensland in transformation including Improving digital infrastructure, future investments and improving digital skills with a new workforce strategy.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Welcome from Chair: Andrew Garner

In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

CASE STUDIES

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.

Nouha Elmasri Digital Services and Customer Experience

25 Aug 2023