Insights

ebook: Child Support Enforcement Systems: How to Improve Program Performance

Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…

Neboneid Hamoo Digital Services and Customer Experience

29 Jan 2021

INDUSTRY TRENDS

Procurement in the Public and Private Sectors: Is There Really Much Difference?

The short answer to that question is yes, there are big differences. The more nuanced answer is yes, there are differences, but in many respects, they are narrowing, and in any case, the things they have in common are far greater. One of the reasons that the answer has become so nuanced is that the border between private and public has become blurred , with some public sector organizations being privatized or part-privatized and others adopting private sector methods in areas such as procurement. While for a number of reasons some private organizations have been taken, temporarily or permanently, into …

Neboneid Hamoo General

29 Jan 2021

WHITEPAPERS & REPORTS

Effective Communications to Constituents Relying on Social Safety Net Programs

As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …

Public Sector Network Digital Services and Customer Experience

29 Jan 2021

WHITEPAPERS & REPORTS

Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption

Now more than ever, state and local agencies that provide unemployment benefits, health and human services and other social safety net programs are under pressure to modernize communications and the constituent experience. Their clients have urgent needs, yet legacy systems and other challenges jeopardize quick, efficient and compliant delivery of services.

Neboneid Hamoo Digital Services and Customer Experience

29 Jan 2021

INDUSTRY TRENDS

Pivot-al Learnings: PSN's transition to virtual events

Last spring, we at Public Sector Network took all of our programming online, beginning with our Digital Inclusion event. ( It’s hard to believe that our second edition is next week! ) We have been learning and growing ever since then! Here are a few takea…

Rosie Fea Digital Services and Customer Experience

28 Jan 2021

WHITEPAPERS & REPORTS

Managing Your Remote and Mobile Workforce

People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of the pandemic. For some, working remotely was already on the cards, but for others, they had to adapt and change their practices very quickly. This paper brings together the perspectives of senior executives from three local government regions, one in the UK and two from Australia. Whilst two of them had to change many of their practices as a result of COVID-19, one of them is so remote that the pandemic barely affected …

Rosie Fea Workforce, Skills and Capability

22 Jan 2021

WHITEPAPERS & REPORTS

HR & Analytics in the Public Sector

People are the backbone of any organisation, and HR branches are often complex because of the issues they need to deal with. Analytics tools are often useful when dealing with people and forecasting future trends in HR. This paper brings together the perspectives of three workforce analysts who use analytics as part of their HR toolkits to better deal with their current workforce and to predict future capabilities. The lessons from these perspectives can assist anyone who deals with people or large departments.

Public Sector Network Workforce, Skills and Capability

13 Jan 2021

WHITEPAPERS & REPORTS

Big Data & Actionable Analytics for Government

All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives of three data experts from different sized public sector organisations. Between them, they are using the data at their disposal to streamline manual processes, to manage crises, and to assist their stakeholders and residents in new and creative ways. The lessons from these perspectives can assist others to also use data in innovative ways.

Rosie Fea Data, Analytics and AI

13 Jan 2021